2011 LEXUS RX350 page 65

This warranty also does not cover the
following:
Tires
Tires are covered by a separate war-
ranty provided by the tire manufac-
turer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of spark
plugs and fuses; and replacement of
worn wiper blades, brake pads/linings
and clutch linings.
Vehicles With Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined.
Vehicles With Unknown Vehicle
Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the vehi-
cle. This exclusion does not apply to
the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited
to inconvenience; the cost of trans-
portation, telephone calls and lodg-
ing; the loss of personal or commer-
cial property; and the loss of pay or
revenue.
Your Warranties in Detail20
NEW VEHICLE LIMITED WARRANTY
W ARRANTY
*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.
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If a dispute arises regarding your
warranty coverage, please follow
the steps described on pages 9–1 0.
Please note that you must use the
National Center for Dispute
Settlement before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act. You
may also be required to use the
National Center for Dispute
Settlement before seeking remedies
under the Lemon Laws of your state.
For the requirements applicable to
your state, see the appropriate page
of the Lemon Law Guide located in
your vehicle.
DISPUTE RESOLUTION
Your Warranties in Detail21
NEW VEHICLE LIMITED WARRANTY

W
ARRANTY
Disclaimer of Extra
Expenses and Damages
The performance of necessary
repairs and adjustments is the
exclusive remedy under this war-
ranty or any implied warranty.
Lexus does not authorize any
person to create for it any other
obligation or liability in connec-
tion with this vehicle. Lexus shall
not be liable for incidental or
consequential damages resulting
from breach of this written war-
ranty or any implied warranty.
Any implied warranty of mer-
chantability or fitness for a partic-
ular purpose is limited to the
duration of this written warranty,
except in states where this limita-
tion is not allowed.
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Emission Defect Warranty
Lexus warrants that your vehicle:
•Was designed, built and
equipped to conform at the time
of sale with applicable federal
emissions standards.
•Is free from defects in materials
and workmanship that may
cause the vehicle to fail to meet
these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-
service date, whichever occurs first.
However, under the terms of the Basic
Warranty, Lexus provides coverage
of four years or 50,000 miles, which-
ever occurs first. Specific components
may have longer coverage under the
terms of the Powertrain Warranty.
Additionally, components marked
“8/80” in the parts list on pages
23–24 have coverage of eight years
or 80,000 miles, whichever occurs
first.
Emission Performance
Warranty
Some states and localities have estab-
lished vehicle inspection and mainte-
nance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in
force in your area, you are eligible
for Emission Performance Warranty
coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Lexus will make all nec-
essary repairs if both of the following
occur:
•Your vehicle fails to meet appli-
cable emissions standards as
determined by an EPA-approved
emissions test.
•This failure results or will result in
some penalty to you — such as a
fine or denial of the right to use
your vehicle — under local, state
or federal law.
This warranty is in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs
first. Additionally, components
marked “8/80” in the parts list on
pages 23–24 have coverage of eight
years or 80,000 miles, whichever
occurs first.
WHAT IS COVERED
AND HOW LONG
Your Warranties in Detail22
FEDERAL EMISSION CONTROL WARRANTY
W ARRANTY
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If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance
Warranty. To do so, take your vehicle
to an authorized Lexus dealership and
present a copy of the emissions test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter peri-
od is required by law). If your claim is
denied, Lexus will notify you in writing
of the reason within the same period.
If we fail to do so, we will repair your
vehicle free of charge. The only
exceptions allowed are when you
request or agree to a delay, or when a
delay is caused by factors beyond the
control of Lexus or the dealership.
For information on how to obtain
service under the Emission Defect
Warranty, see page 37, “Obtaining
Warranty Service.”
If you have questions or concerns
about your vehicle’s federal emission
warranty coverage, please follow the
steps described on pages 9–1 0. In the
case of the Emission Performance
Warranty, you may also request infor-
mation from or report complaints to:
U.S. Environmental Protection
Agency
Vehicle Programs & Compliance
Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
IF YOU HAVE
QUESTIONS
Your Warranties in Detail26
FEDERAL EMISSION CONTROL WARRANTY
W ARRANTY
Vehicles equipped with a
California Certified Emission
Control System that are regis-
tered and operated in California
or any state that adopts
California emission warranty
provisions are also covered by
the California Emission Control
Warranty (see page 28).
Connecticut, Maine, Maryland,
Massachusetts, New Jersey,
New Mexico, Oregon,
Pennsylvania, Rhode Island,
Vermont and Washington are
the other states to which the
California Emission Control
Warranty currently applies.
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The California Air Resources Board
(CARB) and Lexus are pleased to
explain the emission control system
warranty for your 201 1 vehicle. In
California, new motor vehicles must
be designed, built and equipped to
meet the state’s stringent anti-smog
standards. CARB regulations require
that Lexus must warrant the emission
control system on your vehicle for the
time periods indicated on the next
page, provided there has been no
abuse, neglect or improper mainte-
nance of your vehicle.
Your emission control system may
include parts such as the fuel injection
system, ignition system, catalytic con-
verter and engine computer. Also
included may be hoses, belts, connec-
tors and other emissions-related
assemblies.
Where a warrantable condition exists,
Lexus will repair your vehicle at no
cost to you, including diagnosis, parts
and labor.
YOUR WARRANTY
RIGHTS AND
OBLIGATIONS
Your Warranties in Detail28
CALIFORNIA EMISSION CONTROL WARRANTY
W ARRANTY
Vehicles equipped with a
California Certified Emission
Control System that are regis-
tered and operated in California
or any state that adopts
California emission warranty
provisions are covered by this
warranty. Connecticut, Maine,
Maryland, Massachusetts, New
Jersey, New Mexico, Oregon,
Pennsylvania, Rhode Island,
Vermont and Washington are
the other states to which
this warranty currently applies.
Vehicles covered by this war-
ranty are also covered by the
Federal Emission Control
Warranty (see page 22).
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1) For three years or 50,000 miles,
whichever occurs first:
•If your vehicle fails a smog-check
test, all necessary repairs and
adjustments will be made by
Lexus to ensure that your vehicle
passes the test. This is your
Emission Control System
PERFORMANCE WARRANTY.
•If an emissions-related part listed
on pages 23–24 is defective, the
part will be repaired or replaced
by Lexus. This is your SHORT-
TERM Emission Control System
DEFECT WARRANTY.
Note: Under the terms of the
Basic Warranty, Lexus provides
coverage of four years or
50,000 miles, whichever occurs
first. Specific components may
have longer coverage under
the terms of the Powertrain
Warranty.
2) For seven years or 70,000 miles,
whichever occurs first:
•If an emissions-related part listed
on page 30 is defective, the part
will be repaired or replaced by
Lexus. This is your LONG-TERM
Emission Control System
DEFECT WARRANTY.
You are responsible for performance
of the required maintenance indicated
in the Owner’s Manualand this guide.
Lexus recommends that you retain all
receipts covering maintenance on
your vehicle, but Lexus cannot deny
warranty coverage solely for the lack
of receipts or your failure to ensure
the performance of all scheduled
maintenance.
You are responsible for presenting
your vehicle to a Lexus dealership as
soon as a problem exists. The warran-
ty repairs should be completed in a
reasonable amount of time, not to
exceed 30 days.
You should also be aware that Lexus
may deny you warranty coverage if
your vehicle or a part has failed due
to abuse, neglect, improper mainte-
nance or unapproved modifications.
If you have any questions regarding
your warranty rights and responsibili-
ties, you should contact the Lexus
Customer Satisfaction Department at
(800) 255-3987 or the California
Air Resources Board, Mobile Source
Control Division, at 9528 Telstar
Avenue, P.O. Box 8001, El Monte,
CA 91734-8001.
OWNER’S WARRANTY
RESPONSIBILITIES
MANUFACTURER’S
WARRANTY COVERAGE
Your Warranties in Detail29
CALIFORNIA EMISSION CONTROL WARRANTY

W
ARRANTY
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If your vehicle fails a smog-check test,
you may make a claim under the
Emission Performance Warranty. To
do so, take your vehicle to an autho-
rized Lexus dealership and present
a copy of the smog-check test report.
Also, take your maintenance records
in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter peri-
od is required by law). If your claim is
denied, Lexus will notify you in writing
of the reason within the same period.
If we fail to do so, we will repair your
vehicle free of charge. The only
exceptions allowed are when you
request or agree to a delay, or when
a delay is caused by factors beyond
the control of Lexus or the dealership.
For information on how to obtain
service under the Emission Defect
Warranty, see page 37, “Obtaining
Warranty Service.”
If a Lexus dealership is unable to
complete repairs on your vehicle
within 30 days, you may have the
repairs made under Lexus’ provisions
for emergency warranty repairs. See
page 37 for details.
IF YOUR VEHICLE FAILS
A SMOG-CHECK TESTREPAIR DELAYS
Your Warranties in Detail32
CALIFORNIA EMISSION CONTROL WARRANTY
W ARRANTY
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If you have questions or concerns
about your vehicle’s California emis-
sion warranty coverage, please follow
the steps described on pages 9–1 0.
You may also request information
from or report complaints to:
California Air Resources Board
Mobile Source Control Division
P.O. Box 8001
El Monte, CA 91734-8001
(800) 242-4450
IF YOU HAVE
QUESTIONS
Your Warranties in Detail33
CALIFORNIA EMISSION CONTROL WARRANTY

W
ARRANTY
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