Page 437 of 563

5
When trouble arises
435
5-1. Essential information
ES350_U
If your vehicle needs to be towed
Before towingThe following may indicate a problem with your transmission. Contact
your Lexus dealer before towing.
● The engine is running, but the vehicle will not move.
● The vehicle makes an abnormal sound.
Emergency towing
If a tow truck is not available, in an emergency your vehicle may be tem-
porarily towed using a cable or chain secured to the emergency towing
eyelet. This should only attempted on hard, surfaced roads for short dis-
tances at low speeds.
A driver must be in the vehicle to steer and operate the brakes. The vehi-
cle’s wheels, drive train, axles, steering and brakes must be in good condi-
tion. Towing eyelet
If towing is necessary, we recommend having your vehicle towed by your
Lexus dealer or a commercial towing se rvice, using a lift-type truck or a flat
bed truck.
Use a safety chain system for all towing, and abide by all state/provincial
and local laws.
If towing from the front, the vehicle’s rear wheels and axles must be in good
condition. ( →P. 439)
If they are damaged, use a towing dolly or flat bed truck.
Page 438 of 563

436
5-1. Essential information
ES350_U
Installing towing eyeletRemove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body, as shown in the
illustration.
■Emergency towing procedureRelease the parking brake.
Shift the shift lever to N.
Turn the “ENGINE START STOP” switch to ACCESSORY (engine off)
or IGNITION ON mode (engine running).
CAUTION
■Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive stress on
the emergency towing eyelets and the cables or chains. Always be cautious of the
surroundings and other vehicles while towing.
●If the engine is not running, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
NOTICE
■To prevent causing serious da mage to the transmission
Never tow this vehicle from the rear with front wheels on the ground.
This may cause serious damage to the transmission.
STEP1
STEP2
STEP3
STEP1
Page 441 of 563
5
When trouble arises
439
5-1. Essential information
ES350_U
Towing with a wheel lift-type truckFrom the front Release the parking brake.
From the rear Use a towing dolly under the front
wheel.
NOTICE
■To prevent damaging the vehicle
When raising the vehicle, ensure adequate ground clearance for towing at the
opposite end of the raised vehicle. Without adequate clearance, the vehicle could
be damaged while being towed.
NOTICE
■To prevent causing serious damage to the transmission
Never tow this vehicle from the rear with the front wheels on the ground.
Page 443 of 563
5
When trouble arises
441
5-1. Essential information
ES350_U
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably needs
adjustment or repair. Contact your Lexus dealer as soon as possible.
■Visible symptoms
●Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature gauge needle continually points
higher than normal
■ Audible symptoms
●Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the engine
■ Operational symptoms
●Engine missing, stumbling or running rough
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touches
the floor
Page 445 of 563

5
When trouble arises
443
5-1. Essential information
ES350_U
Event data recorder
In a crash or a near car crash eventThe SRS airbag sensor assembly contains the EDR. In a crash or a near
car crash event, this device may record some or all of the following infor-
mation:
● Engine speed
● Whether the brake pedal was applied or not
● Vehicle speed
● To what extent the accelerator pedal was depressed
● Position of the transmission shift lever
● Whether the driver and front passenger wore seat belts or not
● Driver's seat position
● SRS airbag deployment data
● SRS airbag system diagnostic data
● Front passenger's occupant classification
The information above is intended to be used for the purpose of improv-
ing vehicle safety performance. Unlike general data recorders, the EDR
does not record sound data such as conversation between passengers.
Your vehicle has computers that monitor and control certain aspects of
your vehicle. These computers assist in driving and maintaining optimal
vehicle performance.
Besides storing data useful for troubleshooting, there is a system to
that record data in a crash or a near car crash event.
Page 447 of 563
5
When trouble arises
445
ES350_U
5-2. Steps to take in an emergency
If a warning light turns on or a warning buzzer sounds...
Stop the vehicle immediately. Continuing to drive the vehicle may be dangerous.
The following warning indicates a possible problem in the brake system.
Immediately stop the vehicle in a safe place and contact your Lexus
dealer.
*: Parking brake engaged warning buzzer:
→P. 4 5 8
Warning lightWarning light/Details
(USA)
(Canada)
Brake system warning light (warning buzzer)*
Indicates the following;
• Low brake fluid
• Malfunction in the brake booster system
This light also comes on when the parking brake is not
released. If the light turns off after the parking brake is fully
released the system is operating normally.
Calmly perform the following actions if any of the warning lights turn on or
flash. If a light turns on or flashes, but then turns off, this does not necessar-
ily indicate a malfunction in the system.
Page 449 of 563
5
When trouble arises
447
5-2. Steps to take in an emergency
ES350_U
Follow the correction procedure.After taking the specified steps to correct the suspected problem, check
that the warning light turns off.
Warning lightWarning light/Details
(USA)
(Canada)
ABS warning light Indicates a malfunction in:
• The ABS; or
• The brake assist system.
(If equipped)
Pre-collision system warning lightIndicates a malfunction in the pre-collision system.
Warning lightWarning light/DetailsCorrection procedure
Open door warning light
(warning buzzer
*1)
Indicates that a door or trunk
is not fully closed.Check that all doors and the
trunk are closed.
Low fuel level warning light
Indicates remaining fuel level
is low.
(Approximately 2.8 gal.
[10.5 L, 2.3 Imp. gal.] or less)
Refuel the vehicle.
Driver’s seat belt reminder
light (warning buzzer
*2)
Warns the driver to fasten his
or her seat belt.Fasten the seat belt.
Page 454 of 563

452
5-2. Steps to take in an emergency
ES350_U
■If the tire pressure warning light frequently comes on after blinking for 1 minute
If the tire pressure warning light frequently comes on after blinking for 1 minute
when the “ENGINE START STOP” switch is turned to IGNITION ON mode, have
it checked by your Lexus dealer.
■Customization that can be configured at Lexus dealer
The vehicle speed linked seat belt reminder buzzer can be disabled.
(Customizable features →P. 5 1 7 )
CAUTION
■If the tire pressure warning light comes on
Be sure to observe the following precautions. Failure to do so could cause loss of
vehicle control and result in death or serious injury.
●Stop your vehicle in a safe place as soon as possible. Adjust the tire inflation pres-
sure immediately.
●If the tire pressure warning light comes on even after tire inflation pressure adjust-
ment, it is probable that you have a flat tire. Check the tires. If the tire is flat,
change to the spare tire and have the flat tire repaired by the nearest Lexus
dealer.
●Avoid abrupt maneuvering and braking. If the vehicle tires deteriorate, you could
lose control of the steering wheel or the brakes.
■If a blowout or sudden air leakage should occur
The tire pressure warning system may not activate immediately.