2011 JEEP GRAND CHEROKEE service

INTRODUCTIONCongratulations on selecting your new Chrysler
Group LLC vehicle. Be assured that it repre-
sents precision workmanship, distinctive styl-
ing, and high quality - all essentials that are
traditional to our vehicles.
This is a specialized utility vehicle, it can go
places and perform tasks for which conven-
tional two–wheel drive vehicles were not in-
tended. It handles and maneuvers differently
from many passenger cars both on-road and
off-road, so take time to become familiar with
your vehicle.
Before you start to drive this vehicle, read the
Owner’s Manual and all the Supplements. Be
sure you are familiar with all vehicle controls,
particularly those used for braking, steering,
and transmission and transfer case shifting.
Learn how your vehicle handles on different
road surfaces. Your driving skills will improve
with experience, but as in driving any vehicle,
take it easy as you begin. When driving off-road
or working the vehicle, don’t overload it or
expect it to overcome the forces of nature.
Always observe local laws wherever you drive.As with other vehicles of this type, failure to
operate this vehicle correctly may result in loss
of control or a collision. Be sure to read the
“On-Road/ Off-Road Driving Tips” in “Starting
And Operating” for further information.
NOTE:
After you read the manual, it should be
stored in the vehicle for convenient refer-
encing and remain with the vehicle when
sold so that the new owner will be aware of
all safety warnings.
Failure to operate this vehicle correctly may
result in loss of control or a collision.
Operating this vehicle at excessive speeds or
while intoxicated may result in loss of control,
collision with other vehicles or objects, going
off the road, or overturning; any of which may
lead to serious injury or death. Also, failure to
use seat belts subjects the driver and passen-
gers to a greater risk of injury or death.
To keep your vehicle running at its best, have
your vehicle serviced at recommended inter-
vals by an authorized dealer or distributor who
has the qualified personnel, special tools and
equipment to perform all service.The manufacturer and its distributors are vitally
interested in your complete satisfaction with
this vehicle. If you encounter a service or
warranty problem which is not resolved to your
satisfaction, discuss the matter with your autho-
rized dealer or distributor’s management.
Your authorized dealer or distributor will be
happy to assist you with any questions about
your vehicle.
ROLLOVER WARNINGUtility vehicles have a significantly higher roll-
over rate than other types of vehicles. This
vehicle has a higher ground clearance and a
higher center of gravity than many passenger
cars. It is capable of performing better in a
wide variety of off-road applications. Driven in
an unsafe manner, all vehicles can go out of
control. Because of the higher center of gravity,
if this vehicle is out of control it may roll over
when some other vehicles may not.
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Do not attempt sharp turns, abrupt maneuvers,
or other unsafe driving actions that can cause
loss of vehicle control. Failure to operate this
vehicle safely may result in a collision, rollover
of the vehicle, and severe or fatal injury. Drive
carefully.Failure to use the driver and passenger seat
belts
provided is a major cause of severe or
fatal injury. In a rollover crash, an unbelted
person is significantly more likely to die than a
person wearing a seat belt. Always buckle up.
IMPORTANT NOTICEALL MATERIAL CONTAINED IN THIS PUBLI-
CATION IS BASED ON THE LATEST INFORMA-
TION AVAILABLE AT TIME OF PUBLICATION
APPROVAL. THE RIGHT IS RESERVED TO
PUBLISH REVISIONS AT ANY TIME.
This Owner’s Manual has been prepared with
the assistance of service and engineering spe-
cialists to acquaint you with the operation and
maintenance of your new vehicle. It is supple-
mented by a Warranty Information Booklet and
various customer-oriented documents. You are
urged to read these publications carefully. Fol-
lowing the instructions and recommendations
in this Owner’s Manual will help assure safe
and enjoyable operation of your vehicle. After you have read the Owner’s Manual, it
should be stored in the vehicle for convenient
reference and remain with the vehicle when
sold.
The manufacturer reserves the right to make
changes in design and specifications, and/or
to make additions to or improvements in its
products without imposing any obligations
upon itself to install them on products previ-
ously manufactured.
The Owner’s Manual illustrates and describes
the features that are standard or available as
extra cost options. Therefore, some of the
equipment and accessories in this publication
may not appear on your vehicle.
NOTE:
Be sure to read the Owner’s Manual first
before driving your vehicle and before at-
taching or installing parts/accessories or
making other modifications to the vehicle.
Rollover Warning Label
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In view of the many replacement parts and
accessories from various manufacturers avail-
able on the market, the manufacturer cannot be
certain that the driving safety of your vehicle
will not be impaired by the attachment or instal-
lation of such parts. Even if such parts are
officially-approved (for example, by a general
operating permit for the part or by constructing
the part in an officially approved design), or if
an individual operating permit was issued for
the vehicle after the attachment or installation
of such parts, it cannot be implicitly assumed
that the driving safety of your vehicle is unim-
paired. Therefore, neither experts nor official
agencies are liable. Therefore the manufacturer
only assumes responsibility when parts, which
are expressly authorized or recommended by
the manufacturer, are attached or installed at
an authorized dealer. The same applies when
modifications to the original condition are sub-
sequently made on the manufacturer’s ve-
hicles.Your warranties do not cover any part that the
manufacturer did not supply. Nor do they cover
the cost of any repairs or adjustments that
might be caused or needed because of the
installation or use of non-manufacturer parts,
components, equipment, materials, or addi-
tives. Nor do your warranties cover the costs of
repairing damage or conditions caused by any
changes to your vehicle that do not comply with
the manufacturers specifications.
Original Mopar
parts and accessories and
other products approved by the manufacturer,
including qualified advice, are available at your
authorized dealer.
When it comes to service, remember that your
authorized dealer knows your vehicle best, has
the factory-trained technicians and genuine
Mopar parts, and is interested in your satis-
faction.
Copyright © 2010 Chrysler International.HOW TO USE THIS MANUALConsult the Table of Contents to determine
which section contains the information you de-
sire.
Since the specification of your vehicle depends
on the items of equipment ordered, certain
descriptions and illustrations may differ from
your vehicle’s equipment
The detailed index at the back of this Owner’s
Manual contains a complete listing of all sub-
jects.
Consult the following table for a description of
the symbols that may be used on your vehicle
or throughout this Owner’s Manual:
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Key-In-Ignition ReminderOpening the driver’s door when the Key Fob is
in the ignition and the ignition switch position is
OFF or ACC, sounds a signal to remind you to
remove the Key Fob.
NOTE:
The Key-In-Ignition reminder only sounds
when the Key Fob is placed in the OFF or
ACC ignition position.
With the Keyless Enter-N-Go feature, opening
the driver’s door when the vehicle’s ignition
switch is placed in ACC or ON/RUN (engine
stopped) will cause the reminder chime to
sound. Refer to “Starting Procedures” in “Start-
ing And Operating” for further information.
SENTRY KEYThe Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling
the engine. The system does not need to be
armed or activated. Operation is automatic,
regardless of whether the vehicle is locked or
unlocked. The system uses the factory-mated Key Fob
with Remote Keyless Entry (RKE) transmitter
and Wireless Ignition Node (WIN) to prevent
unauthorized vehicle operation. Therefore, only
Key Fobs that are programmed to the vehicle
can be used to start and operate the vehicle.
The system will shut the engine off in two
seconds if an invalid Key Fob is used to start
the engine.
After turning the ignition switch to the ON/RUN
position, the Vehicle Security Light will turn on
for three seconds for a bulb check. If the light
remains on after the bulb check, it indicates
that there is a problem with the electronics. In
addition, if the light begins to flash after the
bulb check, it indicates that someone used an
invalid Key Fob to start the engine. Either of
these conditions will result in the engine being
shut off after two seconds.
If the Vehicle Security Light turns on during
normal vehicle operation (vehicle running for
longer than 10 seconds), it indicates that there
is a fault in the electronics. Should this occur,
have the vehicle serviced as soon as possible
by an authorized dealer.
CAUTION!
The Sentry Key
Immobilizer system is not
compatible with some after-market remote
starting systems. Use of these systems may
result in vehicle starting problems and loss of
security protection.
All of the Key Fobs provided with your new
vehicle have been programmed to the vehicle
electronics.
Replacement Keys
NOTE:
Only Key Fobs that are programmed to the
vehicle electronics can be used to start and
operate the vehicle. Once a Key Fob is
programmed to a vehicle, it cannot be pro-
grammed to any other vehicle.
CAUTION!
• Always remove the Key Fobs from the
vehicle and lock all doors when leaving the
vehicle unattended.
(Continued)
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CAUTION!(Continued)
• With Keyless Enter-N-Go, always remem-
ber to place the ignition in OFF.
At the time of purchase, the original owner is
provided with a four-digit Personal Identifica-
tion Number (PIN). Keep the PIN in a secure
location. This number is required for authorized
dealer replacement of Key Fobs. Duplication of
Key Fobs may be performed at an authorized
dealer.
NOTE:
When having the Sentry Key Immobilizer
system serviced, bring all vehicle ignition
keys with you to an authorized dealer.
Customer Key ProgrammingProgramming Key Fobs or RKE transmitters
may be performed at an authorized dealer.
General InformationThe Sentry Key operates on a carrier fre-
quency of 433.92 MHz. The Sentry Key Immo-
bilizer system will be used in the following
European countries, which apply Directive
1999/5/EC: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece,
Hungary, Ireland, Italy, Luxembourg, Nether-
lands, Norway, Poland, Portugal, Romania,
Russian Federation, Slovenia, Spain, Sweden,
Switzerland, Yugoslavia, and United Kingdom.
Operation is subject to the following conditions:
•
This device may not cause harmful interfer-
ence.
• This device must accept any interference
that may be received, including interference
that may cause undesired operation.
VEHICLE SECURITY ALARM —
IF EQUIPPED
The Vehicle Security Alarm monitors the hood,
liftgate, liftgate flipper glass, vehicle doors for
unauthorized entry, and the ignition switch for
unauthorized operation. If something triggers
the alarm, the Vehicle Security Alarm will pre-
vent the vehicle from starting and provide the
following audio and visual signals: the horn will
pulse, the headlights will flash, the park lights
will flash, and the Vehicle Security Light in the
instrument cluster will flash.
To Arm the System
Vehicles Not Equipped with Keyless
Enter-N-Go
Remove the key from the ignition switch and
either press a power door lock switch while the
driver or passenger door is open, or press the
LOCK button on the Remote Keyless Entry
(RKE) transmitter. After the last door is closed,
or if all doors are closed, the Vehicle Security
Alarm will arm itself in about 16 seconds.
During that time, the Vehicle Security Light will
flash. If it does not illuminate, the Vehicle Secu-
rity Alarm is not arming. Also, if you open a door
during the arming period, the Vehicle Security
Alarm will cancel the arming process. If you
wish to rearm the Vehicle Security Alarm after
closing the door, you must repeat one of the
previously-described arming sequences.
Vehicles Equipped with Keyless
Enter-N-Go
Press the Keyless Enter-N-Go Start/Stop button
until the Electronic Vehicle Information Center
(EVIC) indicates that the vehicle ignition is
“OFF” (refer to “Starting Procedures” in “Start-
ing And Operating” for further information).
Then either press the power door LOCK switch
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This safety belt system has a retractor assem-
bly that is designed to release webbing in a
controlled manner. This feature is designed to
help reduce the belt force acting on the occu-
pant’s chest.
WARNING!
•The belt and retractor assembly must be
replaced if the seat belt assembly Auto-
matic Locking Retractor (ALR) feature or
any other seat belt function is not working
properly when checked according to the
procedures in the Service Manual.
• Failure to replace the belt and retractor
assembly could increase the risk of injury in
accidents.
Automatic Locking Retractors (ALR)
Mode — If Equipped
In this mode, the shoulder belt is automatically
pre-locked. The belt will still retract to remove
any slack in the shoulder belt. The Automatic
Locking Mode is available on all passenger-
seating positions with a combination lap/
shoulder belt. When To Use The Automatic Locking Mode
Use the Automatic Locking Mode anytime a
child safety seat is installed in a seating posi-
tion that has a belt with this feature. Children
12 years old and under should always be
properly restrained in the rear seat.
How To Engage The Automatic Locking
Mode
1. Buckle the combination lap and shoulder
belt.
2. Grasp the shoulder portion and pull down-
ward until the entire belt is extracted.
3. Allow the belt to retract. As the belt retracts,
you will hear a clicking sound. This indicates
the safety belt is now in the Automatic Locking
Mode.
How To Disengage The Automatic Locking
Mode
Unbuckle the combination lap/shoulder belt
and allow it to retract completely to disengage
the Automatic Locking Mode and activate the
vehicle sensitive (emergency) locking mode.
Seat Belts In Passenger Seating
Positions
The seat belts in the passenger seating posi-
tions are equipped with Automatic Locking
Retractors (ALR) which are used to secure a
child restraint system. For additional informa-
tion refer to “Installing Child Restraints Using
the Vehicle Seat Belt” under the “Child Re-
straints” section. The chart below defines the
type of feature for each seating position.
Driver Center Passen-
ger
First Row N/A N/A ALR Second Row ALR ALR ALR
Third Row N/A N/A N/A
• N/A — Not Applicable
• ALR — Automatic Locking Retractor
If the passenger seating position is equipped
with an ALR and is being used for normal
usage:
Only pull the belt webbing out far enough to
comfortably wrap around the occupants mid-
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single chime will sound if the light comes on
again after initial startup.
It also includes diagnostics that will illuminate
the instrument cluster Airbag Warning Light if a
malfunction is noted that could affect the airbag
system. The diagnostics also record the nature
of the malfunction.
WARNING!
Ignoring the Airbag Warning Light in your
instrument panel could mean you won’t have
the airbags to protect you in a collision. If the
light does not come on, stays on after you
start the vehicle, or if it comes on as you drive,
have an authorized dealer service the airbag
system immediately.
Driver and Passenger Advanced Front
Airbag Inflator Units
The Driver and Passenger Advanced Front
Airbag Inflator Units are located in the center of
the steering wheel and the right side of the
instrument panel. When the ORC detects a
collision requiring the Advanced Front Airbags,
it signals the inflator units. A large quantity of non-toxic gas is generated to inflate the Ad-
vanced Front Airbags. Different airbag inflation
rates are possible, based on the collision type
and severity. The steering wheel hub trim cover
and the upper right side of the instrument panel
separate and fold out of the way as the airbags
inflate to their full size. The airbags fully inflate
in about 50 to 70 milliseconds. This is about half
of the time it takes to blink your eyes. The
airbags then quickly deflate while helping to
restrain the driver and front passenger.
The Advanced Front Airbag gas is vented
through the vent holes in the sides of the
airbag. In this way, the airbags do not interfere
with your control of the vehicle.
Supplemental Driver Side Knee Airbag
Inflator Unit
The driver side knee airbag unit is located in
the instrument panel trim beneath the steering
column. When the ORC detects a collision
requiring the airbag, it signals the inflator units.
A large quantity of non-toxic gas is generated
to inflate the knee airbag. The trim cover sepa-
rates and folds out of the way allowing the
airbag to inflate to the full size. The airbag fully
inflates in about 15 to 20 milliseconds.Supplemental Seat-Mounted Side Airbag
(SAB) Inflator Units
The Supplemental Seat-Mounted Side Airbags
are designed to activate only in certain side
collisions.
The ORC determines if a side collision requires
the side airbags to inflate based on the severity
and type of collision.
Based on the severity and type of collision, the
side airbag inflator on the crash side of the
vehicle may be triggered, releasing a quantity
of non-toxic gas. The inflating side airbag exits
through the seat seam into the space between
the occupant and the door. The side airbags
fully inflate in about 10 milliseconds. The side
airbag moves at a very high speed and with
such a high force, that it could injure you if you
are not seated properly, or if items are posi-
tioned in the area where the side airbag in-
flates. This especially applies to children.
Supplemental Side Airbag Inflatable
Curtain (SABIC) Inflator Units
During collisions where the impact is confined
to a particular area of the side of the vehicle,
the ORC may deploy the SABIC airbags, de-
42

•As the airbags deflate, you may see some
smoke-like particles. The particles are a nor-
mal by-product of the process that gener-
ates the non-toxic gas used for airbag infla-
tion. These airborne particles may irritate the
skin, eyes, nose, or throat. If you have skin or
eye irritation, rinse the area with cool water.
For nose or throat irritation, move to fresh air.
If the irritation continues, see your doctor. If
these particles settle on your clothing, follow
the garment manufacturer’s instructions for
cleaning.
Do not drive your vehicle after the airbags have
deployed. If you are involved in another colli-
sion, the airbags will not be in place to protect
you.
WARNING!
Deployed airbags and seat belt pretensioners
cannot protect you in another collision. Have
the airbags, seat belt pretensioners, and the
front seat belt retractor assemblies replaced
by an authorized dealer as soon as possible.
Also, have the Occupant Restraint Controller
(ORC) system serviced as well. Maintaining Your Airbag System
WARNING!
•
Modifications to any part of the airbag
system could cause it to fail when you need
it. You could be injured if the airbag system
is not there to protect you. Do not modify
the components or wiring, including adding
any kind of badges or stickers to the steer-
ing wheel hub trim cover or the upper right
side of the instrument panel. Do not modify
the front bumper, vehicle body structure, or
add aftermarket side steps or running
boards.
• It is dangerous to try to repair any part of
the airbag system yourself. Be sure to tell
anyone who works on your vehicle that it
has an airbag system.
(Continued)
WARNING!(Continued)
• Do not attempt to modify any part of your
advanced airbag system. The airbag may
inflate accidentally or may not function
properly if modifications are made. Take
your vehicle to an authorized dealer for any
advanced airbag system service. If your
seat, including your trim cover and cushion,
needs to be serviced in any way (including
removal or loosening/tightening of seat at-
tachment bolts), take the vehicle to your
authorized dealer. Only manufacturer ap-
proved seat accessories may be used. If it
is necessary to modify the airbag system
for persons with disabilities, contact your
authorized dealer.
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