2011 INFINITI QX56 general information

SQUEAK AND RATTLE TROUBLE DIAGNOSESRF-27
< SYMPTOM DIAGNOSIS >
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If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following items:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-cl utch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
 Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
 If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, che ck ASIST for Technical Service Bulletins (TSBs) related
to the concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Chassis ear: J-39570, engine ear, and mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
 Removing the component(s) in the area that is / are suspected to be the cause of the noise.
Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, resulting in the creation of new noise.
 Tapping or pushing/pulling the component(s) that is / are suspected to be the cause of the noise.
Do not tap or push/pull the component(s) with excessive force, otherwise the noise is eliminated only tempo-
rarily.
 Feeling for a vibration by hand by touching the component(s ) that is / are suspected to be the cause of the
noise.
 Placing a piece of paper between components that are suspected to be the cause of the noise.
 Looking for loose components and contact marks. Refer to RF-28, "
Inspection Procedure".
REPAIR THE CAUSE
 If the cause is a loose component, tighten the component securely.
 If the cause is insufficient clearance between components:
- Separate components by repositioning or loosening and retightening the components, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape, or ure-
thane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through the authorized NISSAN Parts
Department.
CAUTION:
Never use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSA N Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
 76268-9E005: 100 ×135 mm (3.937 ×5.315 in)
 76884-71L01: 60 ×85 mm (2.362 ×3.346 in)
 76884-71L02: 15 ×25 mm (0.591 ×0.984 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
 73982-9E000: 45 mm (1.772 in) thick, 50 ×50 mm (1.969 ×1.969 in)
 73982-50Y00: 10 mm (0.394 in) thick, 50 ×50 mm (1.969 ×1.969 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.181 in) thick, 30 ×50 mm (1.181 ×1.969in)
FELT CLOTHTAPE
Used to insulate where movement does not occur. Ideal for instrument panel applications.
 68370-4B000: 15 ×25 mm (0.591 ×0.984 in) pad
 68239-13E00: 5 mm (0.197 in) wide tape roll
Revision: 2010 May2011 QX56

RSU-6
< PERIODIC MAINTENANCE >
WHEEL ALIGNMENT
WHEEL ALIGNMENT
InspectionINFOID:0000000006225661
DESCRIPTION
Measure wheel alignment under unladen conditions.
NOTE:
“Unladen conditions” means that fuel, engine coolant, and lubricant are full. Spare tire, jack, hand tools and
mats are in designated positions.
PRELIMINARY CHECK
Check the following:
 Tires for improper air pressure and wear
 Road wheels for runout. Refer to WT-64, "
Inspection".
 Wheel bearing axial end play. Refer to RAX-5, "
Inspection".
 Ball joint axial end play of suspension arm and front lower link. Refer to RSU-20, "
Ball Joint".
 Shock absorber operation
 Each mounting point of axle and suspension for looseness and deformation
 Each of front lower link, rear lower link, rear suspension member, suspension arm and shock absorber for
cracks, deformation, and other damage
 Vehicle height (posture)
GENERAL INFORMATION AND RECOMMENDATIONS
 A four-wheel thrust alignment should be performed.
- This type of alignment is recomm ended for any NISSAN/INFINITI vehicle.
- The four-wheel “thrust” process helps ensure that t he vehicle is properly aligned and the steering wheel is
centered.
- The alignment rack itself should be capable of accepting any NISSAN/INFINITI vehicle.
- The rack should be checked to ensure that it is level.
 Make sure the machine is properly calibrated.
- Your alignment equipment should be regularly calib rated in order to give correct information.
- Check with the manufacturer of your specific equi pment for their recommended Service/Calibration Sched-
ule.
ALIGNMENT PROCESS
IMPORTANT:
Use only the alignment specifications listed in this Service Manual.
 When displaying the alignment settings, many alignment machines use “indicators”: (Green/red, plus or
minus, Go/No Go). Never use these indicators.
- The alignment specifications programmed into your machine that operate these indicators may not be cor-
rect.
- This may result in an ERROR.
 Some newer alignment machines are equipped with an optional “Rolling Compensation” method to “com- pensate” the sensors (alignment targets or head units). Never use this “Rolling Compensation” method.
- Use the “Jacking Compensation Method”. After installi ng the alignment targets or head units, raise the vehi-
cle and rotate the wheels 1/2 turn both ways.
- See Instructions in the alignment machine you're using for more information on this.
AdjustmentINFOID:0000000006225662
CAMBER
Revision: 2010 May2011 QX56

SCS-66
< BASIC INSPECTION >[AIR LEVELIZER CONTROL SYSTEM]
DIAGNOSIS AND REPAIR WORKFLOW
YES >> GO TO 7.
NO >> Check harness and connectors based on the information obtained by interview. Refer to
GI-40,
"Intermittent Incident".
7.FINAL CHECK
With CONSULT-III
1. Check the reference value for “E-SUS”.
2. Recheck the symptom and check that the symp tom is not reproduced on the same conditions.
Is the symptom reproduced?
YES >> GO TO 3.
NO >> INSPECTION END
Diagnostic Work SheetINFOID:0000000006256059
Description
 In general, customers have their own criteria for a pr oblem. Therefore, it is important to understand the
symptom and status well enough by asking the customer about his/her concerns carefully. To systemize all
the information for the diagnosis, prepare the inte rview sheet referring to the interview points.
 In some cases, multiple conditions that appear simultaneously may cause a DTC to be detected.
INTERVIEW SHEET SAMPLE
Interview sheet
Custmer
name MR/MS Registration
number Initial year
registration
Vehicle type VIN
Storage date Engine Mileage km/Mile
Symptom † Does not operate ( ) function
† Warning lamp for ( ) turns ON
† Noise † Vibration
† Other
( )
First occurrence † Recently † Other ( )
Frequency of occurrence † Always † Under a certain conditions of † Sometimes ( time/day)
Climate con-
ditions †
Irrelevant
Weather † Fine † Cloud † Rain † Snow † Others ( )
Temperature † Hot † Warm † Cool † Cold † Temp. [Approx. °C ( °F)]
Relative humidity † High † Moderate † Low
Road conditions † Urban area † Suburb area † Highway
† Mountainous road (uphill or downhill) † Rough road
Operating condition, etc. † Irrelevant
† When engine starts † During idling
† During driving † During acceleration † At constant speed driving
† During deceleration
† During cornering (righ t curve or left curve)
† When steering wheel is steered (to right or to left)
Memo
Revision: 2010 May2011 QX56

SE-100
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-cl utch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
 Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
 If it is difficult to duplicate the noise, drive the v ehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, chec k ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follo w the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pi npoint the source of the noise, use a listening tool
(Chassis ear: J-39570, Engine ear and mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
 Removing the components in the area that is are suspected to be the cause of the noise.
Do not use too much force when removing clips and fasteners, otherwise clips and fastener can be broken
or lost during the repair, resulting in the creation of new noise.
 Tapping or pushing/pulling the component that is are suspected to be the cause of the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.
 Feeling for a vibration by hand by touching the component (s) that is are suspected to be the cause of the
noise.
 Placing a piece of paper between components that are suspected to be the cause of the noise.
 Looking for loose components and contact marks. Refer to SE-101, "
Inspection Procedure".
REPAIR THE CAUSE
 If the cause is a loose component, tighten the component securely.
 If the cause is insufficient clearance between components:
- Separate components by repositioning or loos ening and retightening the component, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or ure-
thane tape. A Nissan Squeak and Rattle Kit (J-43980) is available through the authorized Nissan Parts
Department.
CAUTION:
Never use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Departm ent for the latest parts information.
The following materials are contained in the Nissan Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 ×135 mm (3.94 ×5.31 in)/76884-71L01: 60 ×85 mm (2.36 ×3.35 in)/76884-
71L02:15 ×25 mm (0.59 ×0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50 ×50 mm (1.97 ×1.97 in)/73982-
50Y00: 10 mm (0.39 in) thick, 50 ×50 mm (1.97 ×1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 ×50 mm (1.18 ×1.97in)
FELT CLOTHTAPE
Used to insulate where movement does not occu r. Ideal for instrument panel applications.
68370-4B000: 15 ×25 mm (0.59 ×0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Revision: 2010 May2011 QX56

TM-6
< PRECAUTION >[7AT: RE7R01B]
PRECAUTIONS
PRECAUTION
PRECAUTIONS
Precaution for Supplemental Restraint S
ystem (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"
INFOID:0000000006226734
The Supplemental Restraint System such as “A IR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severi ty of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and w hether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the “SRS AIR BAG” and “SEAT BELT” of this
Service Manual.
WARNING:
• To avoid rendering the SRS inopera tive, which could increase the risk of personal injury or death in
the event of a collision that would result in air bag inflation, all maintenance must be performed by
an authorized NISS AN/INFINITI dealer.
 Improper maintenance, including in correct removal and installation of the SRS, can lead to personal
injury caused by unintent ional activation of the system. For re moval of Spiral Cable and Air Bag
Module, see the “SRS AIR BAG”.
 Do not use electrical test equipmen t on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harnesses can be identi fied by yellow and/or orange harnesses or har-
ness connectors.
PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS
WARNING:
 When working near the Air Bag Diagnosis Sensor Unit or other Air Bag System sensors with the ignition ON or engine running, DO NOT use air or electric power tools or strike near the sensor(s)
with a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly
causing serious injury.
 When using air or electric power tools or hammers , always switch the ignition OFF, disconnect the
battery, and wait at least 3 minu tes before performing any service.
General PrecautionsINFOID:0000000006226735
Turn ignition switch OFF an d disconnect the battery cable
from the negative terminal before connecting or disconnect-
ing the A/T assembly connector. Because battery voltage is
applied to TCM even if igniti on switch is turned OFF.
 Perform “DTC (Diagnostic Trouble Code) CONFIRMATION
PROCEDURE” after performing each TROUBLE DIAGNOSIS.
If the repair is completed DTC should not be displayed in the
“DTC CONFIRMATION PROCEDURE”.
 Always use the specified brand of ATF. Refer to MA-10, "
Fluids
and Lubricants".
 Use lint-free paper not cloth rags during work.
 Dispose of the waste oil using the methods prescribed by law, ordi-
nance, etc. after replacing the ATF.
 Before proceeding with disassembly, thoroughly clean the outside of the transmission. It is important to prevent the internal parts from
becoming contaminated by dirt or other foreign matter.
SEF289H
SEF217U
Revision: 2010 May2011 QX56

DIAGNOSIS AND REPAIR WORK FLOWTM-89
< BASIC INSPECTION > [7AT: RE7R01B]
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6.IDENTIFY MALFUNCTIONING SYSTEM WI TH “DIAGNOSIS CHART BY SYMPTOM”
Use TM-165, "
Symptom Table" from the symptom inspection result in step 4. Then identify where to start per-
forming the diagnosis based on possible causes and symptoms.
>> GO TO 8.
7.REPAIR OR REPLACE THE MALFUNCTIONING PARTS
Repair or replace the detected malfunctioning parts.
Reconnect parts or connector after repairing or replacing, and then erase DTC if necessary.
>> GO TO 8.
8.FINAL CHECK
Perform “DTC CONFIRMATION PROCEDURE” again to make sure that the repair is correctly performed.
Check that malfunctions are not reproduced when obtai ning the malfunction information from the customer,
referring to the symptom inspection result in step 3 or 4.
Is DTC or malfunction symptom reproduced?
YES-1 >> DTC is reproduced: GO TO 5.
YES-2 >> Malfunction symptom is reproduced: GO TO 6.
NO >> Before delivering the vehicle to the customer, make sure that DTC is erased.
Question sheetINFOID:0000000006226790
DESCRIPTION
There are many operating conditions that may cause a malfunction
of the transmission parts. By understanding those conditions prop-
erly, a quick and exact diagnosis can be achieved.
In general, customers have their own criteria for a problem. There-
fore, it is important to understand the symptom and status well
enough by asking the customer about the concerns carefully. In
order to systemize all the inform ation for the diagnosis, prepare the
question sheet referring to the question points.
WORKSHEET SAMPLE
SEF907L
Question Sheet
Customer name MR/MS Engine # Manuf. Date Incident Date VIN
Model & Year In Service Date
Trans. Mileage km / Mile
Revision: 2010 May2011 QX56