2011 INFINITI EX Owners Manual

Before driving a loaded vehicle, confirm
that you do not exceed the Gross Vehicle
Weight Rating (GVWR) or the Gross Axle
Weight Rating (GAWR) for your vehicle.
(See “MEASUREMENT OF WEIGHTS” later
in this section.)
Also check tires for proper inflation pres-
sures. See the Tire and Loading Informa-
tion label.
LOADING TIPS
●The GVW must not exceed GVWR or
GAWR as specified on the
F.M.V.S.S./C.M.V.S.S. certification la-
bel.
●Do not load the front and rear axle to
the GAWR. Doing so will exceed the
GVWR.
WARNING
●Properly secure all cargo to help pre-
vent it from sliding or shifting. Do not
place cargo higher than the seatbacks.
In a sudden stop or collision, unsecured
cargo could cause personal injury.
●Do not load your vehicle any heavier
than the GVWR or the maximum front
and rear GAWRs. If you do, parts of your
vehicle can break, tire damage could oc-
cur, or it can change the way your ve-
hicle handles. This could result in loss
of control and cause personal injury.
●Overloading could not only shorten the
life of your vehicle and the tires, but
also could lead to hazardous vehicle
handling and long braking distance.
This may cause a premature tire mal-
function, which could result in a serious
accident and personal injury. Failures
caused by overloading are not covered
by the vehicle’s warranty.
MEASUREMENT OF WEIGHTS
Secure loose items to prevent weight
shifts that could affect the balance of
your vehicle. When the vehicle is loaded,
drive to a scale and weigh the front and
the rear wheels separately to determine
axle loads. Individual axle loads should
not exceed either of the gross axle
weight ratings (GAWR). The total of the
axle loads should not exceed the gross
vehicle weight rating (GVWR). These rat-
ings are given on the vehicle certifica-
tion label. If weight ratings are ex-
ceeded, move or remove items to bring
all weights below the ratings.
9-16
Technical and consumer information

Your new vehicle was designed to be used to
carry passengers and cargo. INFINITI does not
recommend trailer towing, because it places
additional loads on your vehicle’s engine, drive-
train, steering, braking, and other systems.
An INFINITI Towing Guide (U.S. only) is available
on the website at
www.InfinitiUSA.com. This guide includes infor-
mation on trailer towing capability and the
special equipment required for proper towing.
CAUTION
Vehicle damage resulting from towing a trailer
is not covered by INFINITI warranties.
FLAT TOWING
Towing your vehicle with all four wheels on the
ground is sometimes called flat towing. This
method is sometimes used when towing a
vehicle behind a recreational vehicle, such as a
motor home.
CAUTION
●Failure to follow these guidelines can result
in severe transmission damage.
● Whenever flat towing your vehicle, always
tow forward, never backward. ●
DO NOT tow any automatic transmission ve-
hicle with all four wheels on the ground (flat
towing). Doing so WILL DAMAGE internal
transmission parts due to lack of transmis-
sion lubrication.
● For emergency towing procedures refer to
“TOWING RECOMMENDED BY INFINITI” in the
“6. In case of emergency” section of this
manual.
Automatic transmission
To tow a vehicle equipped with an automatic
transmission, an appropriate vehicle dolly
MUST be placed under the towed vehicle’s drive
wheels. Alwaysfollow the dolly manufacturer’s
recommendations when using their product. DOT (Department Of Transportation) Quality
Grades: All passenger car tires must conform to
federal safety requirements in addition to these
grades.
Quality grades can be found where applicable
on the tire sidewall between tread shoulder and
maximum section width. For example:
Treadwear 200 Traction AA Temperature A
TREADWEAR
The treadwear grade is a comparative rating
based on the wear rate of the tire when tested
under controlled conditions on a specified gov-
ernment test course. For example, a tire graded
150 would wear one and one-half (1 1/2) times
as well on the government course as a tire
graded 100. The relative performance of tires
depends upon actual conditions of their use,
however, and may depart significantly from the
norm due to variations in driving habits, service
practices and differences in road characteristics
and climate.
TRACTION AA, A, B AND C
The traction grades, from highest to lowest, are
AA, A, B and C. Those grades represent the
tire’s ability to stop on wet pavement as mea-
sured under controlled conditions on specified
TOWING A TRAILER
UNIFORM TIRE QUALITY GRADING
Technical and consumer information9-17

government test surfaces of asphalt and con-
crete. A tire marked C may have poor traction
performance.
WARNING
The traction grade assigned to this tire is based
on straight-ahead braking traction tests, and
does not include acceleration, cornering, hy-
droplaning, or peak traction characteristics.
TEMPERATURE A, B AND C
The temperature grades A (the highest), B, and
C, representing the tire’s resistance to the
generation of heat and its ability to dissipate
heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the ma-
terial of the tire to degenerate and reduce tire
life, and excessive temperature can lead to
sudden tire failure. The grade C corresponds to
a level of performance which all passenger car
tires must meet under the Federal Motor Vehicle
Safety Standard No. 109. Grades B and A rep-
resent higher levels of performance on the
laboratory test wheel than the minimum re-
quired by law.
WARNING
The temperature grade for this tire is estab-
lished for a tire that is properly inflated and not
overloaded. Excessive speed, under-inflation,
or excessive loading, either separately or in
combination, can cause heat build-up and pos-
sible tire failure.Your INFINITI is covered by the following emis-
sion warranties.
For US:
●
Emission Defects Warranty
● Emissions Performance Warranty
Details of these warranties may be found with
other vehicle warranties in your Warranty Infor-
mation Booklet that comes with your INFINITI. If
you did not receive a Warranty Information
Booklet, or it has become lost, you may obtain
a replacement by writing to:
● INFINITI Division
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
EMISSION CONTROL SYSTEM WARRANTY
9-18Technical and consumer information

For Canada:
Emission Control System Warranty
Details of these warranties may be found with
other vehicle warranties in your Warranty and
Roadside Assistance Information that comes
with your INFINITI. If you did not receive a
Warranty and Roadside Assistance Information,
or it has become lost, you may obtain a replace-
ment by writing to:
●Nissan Canada Inc.
5290 Orbitor Drive
Mississauga, Ontario,
L4W 4Z5For USA
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National High-
way Traffic Safety Administration
(NHTSA) in addition to notifying INFINITI.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and rem-
edy campaign. However, NHTSA cannot
become involved in individual problems
between you, your retailer, or INFINITI.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888- 327-4236 (TTY: 1-800-424-9153);
go to http://www.safercar.gov; or write
to: Administrator, NHTSA, 400 Seventh
Street, SW., Washington, D.C. 20590.
You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov. You may notify INFINITI by contacting our
Consumer Affairs Department, toll-free,
at 1-800-662-6200.
For Canada
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform Transport Canada in
addition to notifying INFINITI.
If Transport Canada receives complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may request that
INFINITI conduct a recall campaign. How-
ever, Transport Canada cannot become
involved in individual problems between
you, your retailer, or INFINITI.
You may contact Transport Canada’s De-
fect Investigations and Recalls Division
toll free at 1-800-333-0510. You may also
report safety defects online at:
https://wwwapps.tc.gc.ca/
Saf-Sec-Sur/7/ PCDB-BDPP/Index.aspx.
REPORTING SAFETY DEFECTS
Technical and consumer information9-19

Additional information concerning motor
vehicle safety may be obtained from
Transport Canada’s Road Safety Infor-
mation Centre at 1-800-333-0371 or on-
line at www.tc.gc.ca/roadsafety (English
speakers) or
www.tc.gc.ca/securiteroutiere (French
speakers).
To notify INFINITI of any safety concerns
please contact our Consumer Informa-
tion Centre toll free at 1-800-361-4792.A vehicle equipped with All-Wheel Drive (AWD)
should never be tested using a two wheel
dynamometer (such as the dynamometers used
by some states for emissions testing), or similar
equipment. Make sure you inform test facility
personnel that your vehicle is equipped with
AWD before it is placed on a dynamometer.
Using the wrong test equipment may result in
transmission damage or unexpected vehicle
movement which could result in serious vehicle
damage or personal injury.
Due to legal requirements in some states/ areas
or provinces, your vehicle may be required to be
in what is called the “ready condition” for an
Inspection/Maintenance (I/M) test of the emis-
sion control system.
The vehicle is set to the “ready condition” when
it is driven through certain driving patterns.
Usually, the “ready condition” can be obtained
by ordinary usage of the vehicle.
If a powertrain system component is repaired or
the battery is disconnected, the vehicle may be
reset to a “not ready condition”. Before taking
the I/M test, check the vehicle’s
inspection/maintenance test readiness condi-
tion. Place the ignition switch in the ON position
without starting the engine. If the Malfunction
Indicator Light (MIL) comes on steady for 20
seconds and then blinks for 10 seconds, the I/Mtest condition is “not ready”. If the MIL does not
blink after 20 seconds, the I/M test condition is
“ready”.
Contact a INFINITI retailer to set the “ready
condition” or to prepare the vehicle for testing.
READINESS FOR INSPECTION/
MAINTENANCE (I/M) TEST
9-20Technical and consumer information

This vehicle is equipped with an Event Data
Recorder (EDR). The main purpose of an EDR is
to record, in certain crash or near crash-like
situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems per-
formed. The EDR is designed to record data
related to vehicle dynamics and safety systems
for a short period of time, typically 30 seconds
or less. The EDR in this vehicle is designed to
record such data as:
●How various systems in your vehicle were
operating;
● Whether or not the driver and passenger
safety belts were buckled/fastened;
● How far (if at all) the driver was depressing
the accelerator and/or brake pedal; and,
● How fast the vehicle was traveling.
● Sounds are not recorded.
These data can help provide a better under-
standing of the circumstances in which crashes
and injuries occur.
NOTE: EDR data are recorded by your vehicle
only if a nontrivial crash situation occurs; no
data are recorded by the EDR under normal
driving conditions and no personal data (e.g.
name, gender, age and crash location) are
recorded. However, other parties, such as law enforcement, could combine the EDR data with
the type of personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special equip-
ment is required and access to the vehicle or
the EDR is needed. In addition to the vehicle
manufacturer and INFINITI retailer, other par-
ties, such as law enforcement, that have the
special equipment, can read the information if
they have access to the vehicle or the EDR. EDR
data will only be accessed with the consent of
the vehicle owner or lessee or as otherwise
required or permitted by law.
Genuine INFINITI Service Manual for this model
and prior models can be purchased. A genuine
INFINITI Service Manual is the best source of
service and repair information for your vehicle.
This manual is the same one used by the factory
trained technicians working at an INFINITI re-
tailer. Genuine INFINITI Owner’s Manual can
also be purchased.
In the USA:
For current pricing and availability of genuine
INFINITI Service Manuals
, contact:
1-800-450-9491
www.infiniti-techinfo.com
For current pricing and availability of genuine
INFINITI Owner’s Manuals , contact:
1-800-247-5321
In Canada:
To purchase a copy of a genuine INFINITI Service
Manual or Owner’s Manual for this model year
and prior, contact an INFINITI retailer. For the
phone number and location of an INFINITI re-
tailer in your area call the INFINITI Satisfaction
Center at 1-800-361-4792 and a bilingual
INFINITI representative will assist you.
EVENT DATA RECORDERS (EDR) OWNER’S MANUAL/SERVICE MANUAL
ORDER INFORMATION
Technical and consumer information9-21

IN THE EVENT OF A COLLISION
Unfortunately, accidents do occur. In this un-
likely event, there is some important informa-
tion you should know. Many insurance compa-
nies routinely authorize the use of non-genuine
collision parts in order to cut costs, among
other reasons.
Insist on the use of Genuine INFINITI
Collision Parts!
If you want your vehicle to be restored using
parts made to INFINITI’s original exacting speci-
fications — if you want to help it to last and hold
its resale value, the solution is simple.Tell your
insurance agent and your repair shop to only use
Genuine INFINITI Collision Parts. INFINITI does
not warrant non-INFINITI parts, nor does
INFINITI’s warranty apply to damage caused by
a non-genuine part.
Using Genuine INFINITI Parts can help protect
your personal safety, preserve your warranty
protection and maintain the resale value of your
vehicle. And if your vehicle was leased, using
Genuine INFINITI Parts may prevent or limit
unnecessary excess wear and tear expenses at
the end of your lease.
INFINITI designs its hoods with crumple zones
to minimize the risk that the hood will penetrate
the windshield of your vehicle in an accident. Non-genuine (imitation) parts may not provide
such built in safeguards. Also, non-genuine
parts often show premature wear, rust and
corrosion.
Why should you take a chance?
In over 40 states, the law says you must be
advised if non-genuine parts are used to repair
your vehicle. And some states have enacted
laws that restrict insurance companies from
authorizing the use of non-genuine collision
parts during the new vehicle warranty. These
laws help protect you, so you can take action to
protect yourself.
It’s your right!
If you should need further information visit us
at:
www.InfinitiUSA.com
(for U.S. customers) or
www.infiniti.ca (for Canadian customers)
9-22Technical and consumer information

10 Index
A
ABS (Anti-lock Braking System) ........5-80
Adaptive front lighting system (AFS) .....2-37
Adjustable headrest .............. .1-9
Advanced air bag system ............1-42
Aiming control, Adaptive front lighting
system (AFS) .................. .2-37
Air bag system Advanced air bag system ..........1-42
Front passenger air bag and
status light ................. .1-44
Front-seat mounted side-impact
supplemental air bag system .......1-47
Roof-mounted curtain side-impact
supplemental air bag system .......1-47
Air bag warning labels .............1-49
Air bag warning light ...........1-49, 2-16
Air cleaner housing filter ............8-16
Air conditioner Air conditioner service ...........4-47
Air conditioner specification label .....9-12
Air conditioning system refrigerant and
lubricant recommendations .....4-47, 9-6
Automatic climate control .........4-39
In-cabin microfilter .............4-47
Alarm, How to stop alarm (see vehicle
security system) ................ .2-31
Alcohol, drugs and driving ...........5-7
All-wheel drive (AWD) ............. .5-74
All-wheel drive (AWD) warning light ......2-12
Antenna .................... .4-91Anti-lock Braking System (ABS)
........5-80
Anti-lock braking system (ABS) warning
light ....................... .2-12
Appearance care Exterior appearance care ..........7-2
Interior appearance care ...........7-4
Armrest ..................... .1-12
Around view monitor ............. .4-27
Audible reminders .............. .2-20
Audio operation precautions .........4-48
Audio system ................. .4-48
Steering wheel audio controls ......4-90
Autolight system ............... .2-35
Automatic Automatic

climate control ......4-40, 4-43
Automatic transmission fluid (ATF) . . . .8-11
Climate control .............. .4-39
Door locks .................. .3-5
Drive positioner .............. .3-24
Driving with automatic transmission . . .5-12
Moonroof .................. .2-52
Seat positioner .............. .3-24
Average fuel consumption and speed . . . .2-27
Avoiding collision and rollover .........5-5
B
Back door (See lift gate) ............3-16
Battery ..................... .8-13
Battery saver system ............2-36
Intelligent Key ............... .8-22
Variable voltage control system ......8-15Before starting the engine
...........5-11
Belts (See drive belts) .............8-15
Blind Spot Warning (BSW) system ......5-25
Blind Spot Warning (BSW) system warning
light ....................... .2-13
Bluetooth hands-free phone system
(models with navigation system) . . . . . . .4-93
Bluetooth hands-free phone system
(models without navigation system) . . . . .4-103
Bluetooth streaming audio ..........4-74
Booster seats ................. .1-34
Brake Anti-lock Braking System (ABS) ......5-80
Brake fluid ................. .8-12
Brake system ............... .5-77
Parking brake operation ..........5-16
Warning light ............... .2-13
Break-in schedule ............... .5-73
Brightness control Display ON/OFF button ...........4-8
Instrument panel ............. .2-38
Bulb check/instrument panel .........2-12
Bulb replacement ............... .8-24
C
Cabin

air filter ................. .4-47
Capacities and recommended
fuel/lubricants ................. .9-2
Car phone or CB radio .............4-92
Card holder .................. .2-47
Cargo cover .................. .2-48