Joining two calls (multiparty /conference call)
To join two separate calls and speak to both through SYNC:
Note:To scroll, press
/.
1. When on an active call, press PHONE. This will put your first call on
hold.
2. Place the second call by accessing the contact information through
SYNCor by using voice recognition and saying the contact name or
number and placing the call.
3. Once you are actively in the second call, press MENU.Active Call
Menuwill appear.
4. Scroll untilJoin Callsis selected and press OK.
5. WhenJoin Calls? appears, press OK.
The system will join both calls into one and you will be able to speak to
both parties at the same time. The display will indicate that your
conference call is active.
Note:SYNCsupports a maximum of three callers on a
multiparty/conference call.
Accessing your call history and phone book during an active call
Note:Accessing your phone book is a speed dependent feature. The
vehicle must be moving less than 3 mph (5 km/h) to use this feature.
You can access your call history and phone book while on an active call.
Note:To scroll, press
/.
1. Press MENU. The display will readActive Call Menu.
2. Scroll untilCall History/Phonebookis selected and press OK. The
system will take you to the chosen menu item.
Refer toCall HistoryandAccessing your phone bookfor further details
on making selections in those menus.
How SYNCinteracts with your Bluetooth enabled cellular phone
While SYNChas a variety of features, many of them are dependent on
your device’s functionality. To ensure that you have a compatible device
or to check which features are compatible with SYNC, please check
your device’s user guide and also visit www.SyncMyRide.com.
One of the main features of SYNCis hands-free calling which works in
conjunction with yourBluetoothenabled cellular phone to offer many
options within the SYNCPhone Menu.
Entertainment Systems
54
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
Pressor PHONE to access the following items when you are not in
an active call:
Phone Menu
Note:Phone Menuwill appear briefly to indicate that you are in the
Phone Menu.
•Phone Redial•911 Assist ™ (if equipped)
•Call History•Vehicle Health (if equipped,
U.S. only)
•Phonebook•Applications (if available)
•Text Message•System Settings
•Phone Settings•Exit Phone Menu
•Services (if equipped, U.S.
only)
Phone redial
Phone redial will prompt your cellular phone withBluetoothwireless
technology to redial the last number called (if available).
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. WhenPhone Redialis selected, press OK.
3. WhenRedial?appears, press OK.Redialingwill appear as it is
placing the call.
Call history
Note:This is a phone dependent feature. If your phone doesn’t support
downloading call history viaBluetooth, SYNCwill keep track of calls
made with SYNC.
You can access any previously dialed, received or missed calls while your
Bluetoothenabled phone has been connected to SYNC.
Note:To scroll,
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilCall Historyis selected and press OK.
3. Scroll to select eitherCall History Incoming,Call History Outgoing
orCall History Missedcalls and press OK.
4. Scroll until the desired call is selected.
Entertainment Systems
55
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
5. Press OK or PHONE to call the desired selection.
Note:SYNCwill attempt to automatically re-download your phone
book/call history each time your phone connects to SYNC(if the auto
download feature is on and if yourBluetoothenabled cellular phone
supports this feature).
Accessing your phone book
Note:This is a phone dependent feature.
Note:This is a speed dependent feature. The vehicle must be moving
less than 3 mph (5 km/h) to browse your phone book. However, if your
phone supports phone book downloads, you can access your contacts at
any time by pressing
and saying the contact’s name.
When you pair your phone with SYNC, you can choose to download
your cellular phone book. SYNCcan support downloading up to
approximately 2,000 entries perBluetoothenabled phone.
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilPhonebookis selected and press OK.
If there are fewer than 255 listings, SYNCwill list them alphabetically in
flat file mode. If there are more than 255 entries listed, SYNCwill
organize them into quick select alphabetical categories (i.e.
AAAAA-MMMMM and MMMMN — ZZZZZ). The number of categories
will vary depending on the number of entries downloaded.
3. If there are more than 255 entries, scroll to cycle through these
categories until the desired category appears in the radio display.
4. Press OK to confirm.
5. Scroll to cycle through the contacts.
6. Once the desired entry is reached, press OK to view the number and
then press OK or PHONE to place the call.
For further information, refer toModifying your phone book.
Note:If the auto download feature is on, SYNCwill automatically
re-download your phone book/call history every time yourBluetooth
enabled cellular phone connects to SYNC.
Text messaging
Note:Downloading and sending text messages viaBluetoothis a phone
dependent feature.
Entertainment Systems
56
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
To access the text messaging menu:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilText Messageis selected and press OK. If SYNCdetects
that yourBluetoothenabled cellular phone does not support
downloading text messaging viaBluetooth,Unsupportedwill appear in
the radio display and SYNCwill return you to the main menu.
3. The display will indicate the number of messages in your inbox.
4. Press OK to have SYNCread your message back to you.
5. Scroll to cycle through:
•Send Text Message?
•Download Unread Msgs
•Delete All Messages?
•Return
6. Once your desired choice is selected, press OK. Refer to the following
specific section(s) for further details on these options.
Sending new text messages
Note:This is a speed dependent feature. The vehicle must be moving
less than 3 mph (5 km/h) to use this feature.
SYNCallows you to send new text messages using a predefined set of
15 messages. To access and choose from these messages:
Note:To scroll, press
/.
1. Press PHONE to enter thePhone Menu.
2. Scroll untilText Messageis selected and press OK. If SYNCdetects
that yourBluetoothenabled cellular phone does not support
downloading text messaging viaBluetooth,Unsupportedwill appear in
the radio display and SYNCwill return you to the main menu.
3. The display will indicate the number of messages in your inbox.
4. Scroll untilSend Text Message?is selected and press OK.
5. Scroll to cycle through the following predefined messages:
•Can’t talk right now•Call me
Entertainment Systems
57
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
•Call you later•Be there in 10 minutes
•Be there in 20 minutes•Ye s
•No•Why?
•Thanks•Where R you?
•I need more directions•I love you
•Too funny•Can’t wait to see you
•I’m stuck in traffic
6. When the desired choice is selected, press OK.
7. Now select to whom you would like to send the message by scrolling
to select either:
•Phonebook: Allows you to select a name within your phone book to
send the message.
•Call History: Allows you to select from your recent calls.
•Enter Number: Allows you to audibly enter phone numbers.
8. When the desired choice is selected, press OK and scroll to cycle
through the selections to reach the desired phone number.
9. When the system asks if you want to send the message, press OK.
SYNCwill take you back to your inbox.
Note:Each text message sent by SYNCwill be followed by the
signature: “This message was sent from my __”. The message will say
either Ford, Lincoln or Mercury, depending on your vehicle.
Downloading your unread text messages
If your phone supports downloading text messages viaBluetoothwireless
technology, you can download your unread text messages to SYNC.
Note:SYNCdoes not download read text messages from your phone.
Note:Once the messages are downloaded, they will be noted as ‘read’ in
yourBluetoothenabled cellular phone.
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilText Messageis selected and press OK to see the number
of messages in your inbox.
3. Scroll untilDownload Unread Msgsis selected and press OK.
4. Once the downloaded text messages have been retrieved, SYNCwill
take you into your inbox.
Entertainment Systems
58
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
Deleting all your text messages
You can delete all your current text messages from SYNC.
Note:This will not delete messages from yourBluetoothenabled cellular
phone.
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilText Messageis selected and press OK.
The display will indicate the number of messages in your inbox.
3. Press OK to confirm the selection.
4. Scroll untilDelete All Messages?is selected and press OK. The system
will return you to the Text Message menu.
Note:SYNCdoes not automatically download all of your unread text
messages at every connection cycle (as it does with call history and
phone book if automatic download is on).
Phone settings
Note:These are phone dependent features.
Under the phone settings menu on SYNC, you can view the status of
your paired phone withBluetoothwireless technology, select from
various ring tones, select message notification on/off, change phone book
entries and auto download your cellular phone book among other
features. To access the phone settings menu:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilPhone Settingsis selected and press OK.
3. Scroll to cycle through the following selections:
•Phone Status•Set Ringer
•Message Notification•Modify Phonebook
•Auto Download•Return
Phone status
Note:This is a phone dependent feature.
This feature shows you the provider, name, signal power, battery power
and roaming status of the connected phone. To view your phone’s status:
Note:To scroll, press
/.
Entertainment Systems
59
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
SYNCallows you to modify the contents of your downloaded phone
book (i.e. adding/deleting contacts). To access:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilPhone Settingsis selected and press OK.
3. Scroll untilModify Phonebookis selected and press OK.
4. Scroll to cycle through contact(s):
•Add Contacts: Press OK whenAdd Contactsappears in the radio
display to add more contacts from your phone book. ‘Push’ the desired
contact(s) on yourBluetoothenabled cellular phone. The radio
display will read USE PHONE TO SEND.Note:Refer to your phone’s
user guide on how to ‘push’ contact(s).
Note:This is a speed dependent feature and cannot be operated if
the vehicle is traveling at speeds greater than 3 mph (5 km/h).
•Delete Phonebook: Press OK to select whenDelete Phonebookappears
in the display to delete the current phone book and call history. Press
OK when prompted. The system will confirm the entry was deleted
and SYNCwill take you back to thePhone Settingsmenu.
•Download Phonebook: WhenDownload Phonebookappears in the
radio display, press OK. When Download? will appears in the display,
press OK. The display will indicate when the download is complete.
•Delete Contact: WhenDelete Contactappears in the radio display,
press OK to delete a specific contact. Press OK when SELECT
CONTACT appears and scroll until the desired name appears in the
radio display. Press OK to select.Delete Contact? will appear in the
radio display. Press OK to confirm.
Note:If Automatic download is on, the contact may appear on the
next download from yourBluetoothenabled cellular phone.
Note:This is a speed dependent feature and cannot be operated if
the vehicle is traveling at speeds greater than 3 mph (5 km/h).
•Return: Select to go back.
Automatically downloading your phone book
Note:This is a phone dependent feature.
SYNCallows you to automatically download yourBluetoothenabled
cellular phone’s phone book with location type (i.e., cell, work, other), if
supported, each time your phone connects with SYNC.
Note:Your phone book, call history and text messages can only be
accessed when your specificBluetoothenabled cellular phone is
connected.
Entertainment Systems
61
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
Note:To scroll, press/.
1. Press PHONE to access thePhone Menu.
2. Scroll untilPhone Settingsis selected and press OK.
3. Scroll untilAuto Downloadis selected and press OK.
4. WhenAuto Download On?appears, press OK. Auto Download set to
on will appear and your phone book will be automatically downloaded
each time yourBluetoothenabled cellular phone connects with SYNC.
Or, select Auto Download Off and press OK. Your phone book will not be
automatically downloaded each time your phone connects with SYNC.
Note:Downloading times are phone and quantity dependent.
Note:If you choose to automatically download your cellular phone’s
phone book every time yourBluetoothenabled phone reconnects to
SYNC, any changes, additions or deletions that have been saved since
your last download will be deleted.
Traffic, Directions and Information (if equipped, U.S. only)
Note: Your Traffic, Directions and Information feature requires
activation prior to use. Visit www.SyncMyRide.com to register.
There is a free introductory period associated with the Traffic, Directions
and Information feature, but youmustregister to use this feature.
Stay connected — even in your car. Using advanced vehicle sensors,
integrated GPS technology and comprehensive map and traffic data,
SYNCwith Traffic, Directions and Information connects you to
personalized traffic reports, precise turn-by-turn directions, business
search, news, sports and weather. For a complete list of services, or to
learn more, please visit www.SyncMyRide.com.
Note:To scroll, press
/.
To connect using voice commands:
1. Press
.
2. When prompted, say, “Services”.
3. Once connected, follow the voice prompts to request your desired
service such as “Traffic” or “Directions”. You can also say, “What are my
choices?” to receive a complete list of available services from which to
choose.
4. To return to the services menu, say “Services” or for help, simply say,
“Help”.
Entertainment Systems
62
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)