2011 FORD ESCAPE HYBRID roof

for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
Customer Assistance
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•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
•Clean weekly with MotorcraftWheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Industrial-strength (heavy-duty) cleaners, or
cleaning chemicals, in combination with brush agitation to remove
brake dust and dirt, could wear away the clearcoat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use MotorcraftBug and Tar Remover
(ZC-42), available from your authorized dealer.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
•Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
•Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
Cleaning
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For routine cleaning, wipe the surface with a soft, damp cloth. For more
thorough cleaning, wipe the surface with a mild soap and water solution.
•Clean spills as quickly as possible.
•Test any cleaner or stain remover on an inconspicuous part of the
leather as cleaners may darken the leather.
•Do not spill coffee, ketchup, mustard, orange juice or oil-based
products on the leather as they may permanently stain the leather.
•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl or plastics.
Scratches
Natural Markings - Because the leather in the seat comes from genuine
steer hides, there will be evidence of naturally occurring markings, such
as small scars. These markings give character to the seating covers and
should be considered as proof of a genuine leather product.
In order to lessen the appearance of certain scratches and other wear
marks, apply conditioner on the affected area following the same
instructions as in theConditioningsection.
Conditioning
Bottles of King RanchLeather Conditioner are available at the King
RanchSaddle Shop. Visit the website atwww.krsaddleshop.com,or
telephone (in the United States) 1–800–282–KING (5464). If you are
unable to obtain King RanchLeather Conditioner, use another premium
leather conditioner.
•Clean the surfaces using the steps outlined in theCleaningsection.
•Ensure the leather is dry then apply a nickel-sized amount of
conditioner to a clean, dry cloth.
•Rub the conditioner into leather until it disappears. Allow the
conditioner to dry and repeat the process for the entire interior. If a
film appears, wipe off film with a dry, clean cloth.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
Cleaning
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Lifestyle
•Ash cup / smoker’s package•Roof racks and carriers*
•Cross bars•Rear bumper protector*
•Navigation*•Cargo net*
•SUV camping net*•Cargo organization and
management
Peace of mind
•Keyless entry keypad•Windshield wiper shaker*
•Wheel locks•Back up camera*
•Vehicle tracking and recovery*•Back up alarm*
•Protective seat covers*•Bumper and hitch mounted
parking sensors*
*Ford Licensed Accessories (FLA) are warranted by the accessory
manufacturer’s warranty. Ford Licensed Accessories are fully designed
and developed by the accessory manufacturer and have not been
designed or tested to Ford Motor Company engineering requirements.
Contact your Ford dealer for details regarding the manufacturer’s limited
warranty and/or a copy of the FLA product limited warranty offered by
the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
Accessories
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J
Jack ............................................257
positioning ...............................257
storage .....................................257
Jump-starting your vehicle ......269
K
Keyless entry system
autolock ...........................101, 103
keypad .....................................109
locking and unlocking
doors ........................................110
programming entry code .......109
Keys .....................................95, 112
positions of the ignition .........211
L
Lamps
bulb replacement
specifications chart ..................64
daytime running light ...............59
fog lamps ...................................58
headlamps .................................57
headlamps, flash to pass ..........59
instrument panel, dimming .....59
interior lamps ...............61–62, 64
replacing bulbs .........................65
LATCH anchors .........................166
Liftgate ................................90, 107
Lights, warning and indicator ....18
anti-lock brakes (ABS) ..........217
Load limits .................................198
Loading instructions .................205
Locks
autolock ...........................101, 103
childproof ................................105
doors ........................................101Lubricant specifications ...........325
Lug nuts ....................................268
Luggage rack ...............................92
M
Manual transmission
fluid capacities ........................325
lubricant specifications ..........325
Message center ...........................25
english/metric button ...............29
system check button ................29
warning messages .....................29
Mirrors ...................................77–78
automatic dimming rearview
mirror ........................................77
fold away ...................................78
heated ........................................79
side view mirrors (power) .......78
Moon roof ....................................82
Motorcraftparts ..............290, 324
MyKey ..........................................96
N
Navigation system .......................51
O
Octane rating ............................312
Oil (see Engine oil) ..................297
P
Parental MyKey programming ...96
Park Assist ................................233
Parking brake ............................218
Index
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Parts
(see Motorcraftparts) ...........324
Passenger Occupant
Classification Sensor .................129
Power distribution box
(see Fuses) ...............................253
Power door locks ......................101
Power mirrors .............................78
Power point .................................74
Power steering ..........................224
Power Windows ...........................76
Preparing to drive your
vehicle ........................................225
R
Radio ............................................34
Rear-view camera system .........231
Recommendations for
attaching safety restraints for
children ......................................160
Relays ........................................250
Remote entry system .......105–106
illuminated entry ............108–109
locking/unlocking
doors ................................106–107
opening the trunk ...................107
panic alarm .............................107
replacement/additional
transmitters .............................108
replacing the batteries ...........107
Reverse sensing system ...........229
Roadside assistance ..................246
Roof rack .....................................92S
Safety belts (see Safety
restraints) ..........127, 131–133, 135
Safety Canopy ...........151–152, 154
Safety defects, reporting ..........282
Safety
restraints ...........127, 131–133, 135
Belt-Minder...........................137
extension assembly ................136
for adults .........................132–133
for children .............................157
Occupant Classification
Sensor ......................................129
warning light and
chime ...............................136–137
Safety restraints - LATCH
anchors ......................................166
Safety seats for children ..........162
Safety Compliance
Certification Label ....................329
Satellite Radio .............................34
Satellite Radio Information ........48
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............344
What Maintenance Schedule
Should You Follow? ................340
Seats ..........................................115
child safety seats ....................162
cleaning ...................................288
heated ......................................120
SecuriCode keyless entry
system ........................................109
SecuriLock passive anti-theft
system ........................................111
Servicing your vehicle ..............291
Setting the clock .........................34
Index
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