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ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the period of five years or 60,000 miles (100,000 km), whichever
occurs first on Ford and Mercury vehicles, and six years or
70,000 miles (110,000 km) on Lincoln vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
If you need towing after the New Vehicle Limited Warranty period has
ended, roadside assistance can arrange towing and charge your credit
card unless the problem is covered by another Ford warranty. Ford will
pay the tow charge under the other warranty.
Roadside Emergencies
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WARNING:Always disconnect the low voltage (underhood)
battery before servicing high current fuses.
WARNING:To reduce risk of electrical shock, always replace
the cover to the power distribution box before reconnecting the
low voltage (underhood) battery or refilling fluid reservoirs.
If the low voltage (underhood) battery has been disconnected and
reconnected, refer to theLow voltage (underhood) batterysection of
theMaintenance and Specificationschapter.
The fuses are coded as follows.
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
A 80A Midi Power steering control module
B 125A Midi Passenger compartment fuse panel
1 15A* Heated mirror
2 30A** Rear defroster
3 20A** Rear power point
4 40A** Electric vacuum pump
5 10A* Powertrain control module (PCM) – keep
alive power, PCM relay, Transmission
control module, Canister vent
6 — Not used
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Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
7 15A* Liftgate latch
8 5A* Traction battery control module
9 50A** Brake control module
10 30A** Front wipers
11 — Not used
12 40A** Blower motor
13 — Not used
14 10A* Heater/Coolant pump
15 50A** Traction battery control module (TBCM)
16 40A** Cooling fan 1
17 40A** Cooling fan 2
18 50A** Brake control module solenoid
19 30A** Power seats
20 — Not used
21A — Rear defroster relay
21B — Ignition relay
21C — Blower relay
21D — PCM relay
22 15A* Ignition coils
23 15A* Fuel injectors
24 10A* Transmission control module
25 5A* TBCM
26 20A* Fuel pump, TBCM
27 10A* PCM (general powertrain components
malfunction indicator lamp), Heater
pump relay, Motor electronics coolant
pump relay, Electronic A/C compressor
28 15A* Universal exhaust gas oxygen (UEGO)
sensor, PCM – emission related
powertrain components malfunction
indicator lamp
29 15A* PCM power
Roadside Emergencies
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The following are specific locations in the rear cargo area that consist of
high voltage components and/or wiring.
1. High voltage connector shield
2. Service disconnect
3. High voltage battery case
1
2
3
Maintenance and Specifications
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