ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the period of five years or 60,000 miles (100,000 km), whichever
occurs first on Ford and Mercury vehicles, and six years or
70,000 miles (110,000 km) on Lincoln vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
If you need towing after the New Vehicle Limited Warranty period has
ended, roadside assistance can arrange towing and charge your credit
card unless the problem is covered by another Ford warranty. Ford will
pay the tow charge under the other warranty.
Roadside Emergencies
246
2011 Escape Hybrid(ehv)
Owners Guide, 2nd Printing
USA(fus)
filter, specifications ........299, 324
recommendations ...................299
refill capacities ........................325
specifications ..........................325
Event data recording ..................13
Exhaust fumes ..........................214
F
Fleet MyKey programming ........96
Floor mats ...................................90
Fluid capacities .........................325
Fog lamps ....................................58
Four-Wheel Drive vehicles
driving off road .......................239
preparing to drive your
vehicle .....................................225
Fuel ............................................308
calculating fuel
economy ............................27, 314
cap ...........................................310
capacity ...................................325
choosing the right fuel ...........312
detergent in fuel .....................313
filler funnel .............................313
filling your vehicle with
fuel ...........................308, 310, 315
filter, specifications ........308, 324
fuel pump/high voltage
shut-off switches ....................248
improving fuel economy ........314
octane rating ...................312, 328
quality ......................................312
running out of fuel .........269, 313
safety information relating to
automotive fuels .....................308
Fuses ..................................250–251G
Garage door opener ....................84
Gas cap (see Fuel cap) ............310
Gas mileage
(see Fuel economy) .................314
Gauges .........................................23
H
Hazard flashers .........................248
Headlamps ...................................57
aiming ........................................60
bulb specifications ....................64
daytime running lights .............59
flash to pass ..............................59
high beam .................................58
replacing bulbs .........................65
turning on and off ....................57
Heating
heating and air conditioning
system .......................................52
Hood ..........................................293
I
Ignition ...............................211, 328
Illuminated visor mirror .............71
Infant seats
(see Safety seats) .....................162
Inspection/maintenance (I/M)
testing ........................................319
Instrument panel
cleaning ...................................286
cluster ........................................18
lighting up panel and
interior .......................................59
Index
359
2011 Escape Hybrid(ehv)
Owners Guide, 2nd Printing
USA(fus)
