2011 FORD E SERIES bluetooth

1. Press AUX repeatedly until SYNC appears.
2. Press MENU. MEDIA MENU will momentarily appear in the radio
display.
3. Press OK to access PLAY MENU.
4. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
5. Press OK to confirm and enter the SYSTEM SETTINGS menu.
6. Scroll repeatedly until BT DEVICE menu appears in the radio display.
7. Press OK to confirm the selection. This will take you into the BT
DEVICE menu.
8. Scroll repeatedly until CONNECT BT appears in the radio display.
9. Select the desired device and press OK to connect to the device.
Bluetooth on/off
To turn theBluetoothfeature on SYNCon/off:
Note:To scroll, press
SEEKor/.
1. Press AUX repeatedly until SYNC appears.
2. Press MENU. MEDIA MENU will momentarily appear in the radio
display.
3. Press OK to access the PLAY MENU.
4. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
5. Press OK to confirm and enter the SYSTEM SETTINGS menu.
6. Scroll repeatedly until BT (BLUETOOTH) DEVICES MENU appears in
the radio display.
7. Press OK to confirm the selection. This will take you into the BT
DEVICE menu.
8. Scroll repeatedly until BT ON/OFF appears in the radio display.
9. When the desired selection appears in the display, press OK.
Note:Selecting BLUETOOTH (BT) OFF will disconnect allBluetooth
devices and deactivate allBluetoothfeatures.
Deleting a device
To delete a previously paired media device from SYNC:
Note:To scroll, press
SEEKor/.
SYNCmedia features
56SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Phone issues
Issue Possible
Cause(s)Possible Solution(s)
The system says
“Phonebook
Downloaded” but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try ’pushing’ your phonebook
contacts to SYNC by using the
Add Contacts feature. Refer to
Modifying your phone book.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or special
ring tones associated with the
missing contact.
I’m having trouble
connecting my
phone to SYNC.•This is a phone
dependent
feature.
•Possible phone
malfunction.•Go to the web site to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the battery of the device then
try again.
•Try deleting your device from
SYNC, and deleting SYNC on
your device then try to pair
again.
•Check the security and “auto
accept/prompt alway”’ settings
relative to the SYNCBluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting. Refer to
Automatically downloading
your phonebook.
Troubleshooting
69SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the battery of the device and try
to connect your device again.
•Ensure that you are using the
manufacturer’s cable.
•Ensure that the USB cable is
properly inserted into your
device and the USB port in the
vehicle.
•Ensure that your device does
not have an auto—install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Ensure that you are not leaving
your device in your vehicle
during very hot or cold
temperatures.
Bluetoothaudio
won’t stream.•This is a phone
dependent
feature.
•The device is
not connected.•Ensure that the device is
connected to SYNC and that you
have pressed play on your
device.
Troubleshooting
71SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Vehicle Health Report/Services (Traffic, Directions and
Information) issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report
isn’t activated.Your account may
not be activated
on the web site
or you may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use
it. Ensure that you have
registered your account on the
website.
•Ensure that your VIN is
correctly listed in your account.
I’m unable to
retrieve the
report on the web
site, or I received
a system error.The preferred
dealer
information did
not load correctly.When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging back out. Then, log back
in and change it back to your
preferred dealer and retrieve
the report.
I’m unable to
submit a report.•This could be
due to your
phone’s
compatibility, bad
signal strength or
your phone may
not be activated
on the web site.•Update your mobile number
in your account on the web site.
•Ensure that you have full
signal strength and that your
Bluetoothvolume level has been
turned up.
•Try deleting your phone and
performing a clean pairing.
Troubleshooting
73SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

GLOSSARY OF TERMS
Autoplay:With Autoplay turned ON, SYNCallows you to listen to
music which has already been randomly indexed during the indexing
process. With Autoplay turned off, the chosen music will not begin to
play until all of the music has been indexed by SYNC. Depending on the
size of the material, this may take a few minutes.
Bluetooth enabled cellular phone:Any cellular phone which has the
Bluetoothwireless technology which will enable the phone to connect
with SYNCand exchange information wirelessly.
Digital media player / USB Device:This is a generic term used to
signify any of the following media devices: iPod, Zune™, “Plays from
device” players, and most USB drives (thumb drives, flash drives, PEN
drives, etc.)
Discoverable mode:A mode which allows otherBluetoothenabled
devices to find yourBluetoothenabled device.
Discovery mode:A mode which allows yourBluetoothenabled device
to search for other ‘discoverable’Bluetoothenabled devices.
In-band ringing:This is a phone dependent feature. If yourBluetooth
enabled cellular phone supports this feature, SYNCcan play your ring
tone during incoming calls.
Indexing:A process in which SYNCbuilds a voice recognition grammar
for the media content of your digital media player. While indexing,
SYNCwill play already indexed media if Autoplay is on. However, voice
recognition is not available for the media until the indexing process is
complete.
Metadata:Descriptive tags embedded in your digital media which
provide SYNCwith information such as ARTIST, ALBUM, GENRE and
TRACK.
Pairing:To use yourBluetoothenabled cellular phone with SYNC, you
must go through a pairing (bonding) process. “Pairing” is a special
process used when two devices connect for the first time. The pairing
process is used to generate a link key that is used for authentication
purposes during subsequentBluetoothconnections between the two
devices.
PIN (Personal Identification number):This six digit number
(sometimes referred to as a passkey) will be shown in the radio display
during the pairing process with yourBluetoothenabled device. You do
not need to write down this number as it will only be used for that
specific pairing procedure.
Glossary
78SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

911 assist™ .................................33
A
Accessing and using your USB
port ..............................................49
Accessing call history/phone
book during active call ...............20
Accessing system settings .........53
Accessing vehicle applications ..53
Accessing your phone book .......22
Accessing your playlists .............64
Active call menu options ...........18
Adding a Bluetooth media
device which is in discoverable
mode ............................................55
Adding a Bluetooth media
device which is in discovery
mode ............................................54
Adding (pairing) a phone ..........39
Answering an incoming call .......16
Applications .................................38
Automatically download your
phone book ..................................29
C
Call history ..................................21
Changing the SYNClanguage
setting ....................................43, 58
Connecting a Bluetooth media
device ...........................................55
Connecting a digital media
player to SYNC.........................48
Connecting a phone ....................40
D
Delete a device ...........................56Deleting a phone .........................41
Deleting all phones .....................42
Deleting all text messages .........25
Downloading unread text
messages ......................................25
E
End user license agreement ......79
Ending a call ...............................16
Exiting phone mode ...................16
Exploring the USB device ..........66
H
How SYNCinteracts with
your Bluetooth device ................20
I
Incoming new text message ......17
Installing new vehicle
applications ...........................44, 60
J
Joining two calls
(multiparty/conference call) ......19
M
Making a call ...............................16
Message notification ...................27
Modifying your phone book .......28
P
Pairing media devices to
SYNC....................................54–55
Index
86
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Pairing your phone .....................39
Performing a master reset ...44, 59
Phone dependent features ...........6
Phone redial ................................21
Phone settings ............................26
Phone status ...............................26
Play menu ....................................56
Playing a specific track ..............65
Playing similar music ..................67
Privacy information ......................5
Putting a call on/off hold ...........19
Q
Quick reference chart ................11
R
Returning to factory
defaults ..................................43, 59
S
Safety information ........................5
Selecting and playing specific
albums .........................................63
Selecting and playing specific
artists ...........................................62
Selecting different genres ..........63
Selecting different media
sources .........................................49
Sending new text messages .......24
Setting a phone as primary .......40
Setting a ring tone ......................27
Streaming music from your
phone ...........................................50SYNCcustomer support ...........77
SYNCvoice recognition
feature ...........................................6
System settings ...........................38
T
Text messaging ...........................23
Traffic, Directions and
Information ..................................30
Turning Bluetooth on/off ............41
Turning prompts on/off ........42, 57
U
Using privacy mode ....................18
Using SYNC’s play menu ..........60
Using the Auxiliary input jack
(Line in) ......................................51
Using the media settings ............52
Using the play all feature ...........61
Using the quick dial feature ......17
Using voice commands with
SYNC............................................9
Using your media menu .............48
V
Vehicle health report ..................36
Voice commands in media
mode ............................................46
Voice commands in phone
mode ............................................13
W
What is SYNC? ............................4
What’s playing? ...........................48
Index
87
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)