USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the battery of the device and try
to connect your device again.
•Ensure that you are using the
manufacturer’s cable.
•Ensure that the USB cable is
properly inserted into your
device and the USB port in the
vehicle.
•Ensure that your device does
not have an auto—install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Ensure that you are not leaving
your device in your vehicle
during very hot or cold
temperatures.
Bluetoothaudio
won’t stream.•This is a phone
dependent
feature.
•The device is
not connected.•Ensure that the device is
connected to SYNC and that you
have pressed play on your
device.
Troubleshooting
71SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)
