ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare, if provided with the vehicle
(except vehicles that have been supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
210
2011 Econoline(eco)
Owners Guide, 1st Printing
USA(fus)
Exhaust fumes ..........................184
F
Fail safe cooling ........................267
Flexible Fuel Vehicle (FFV) ....269
Floor mats .............................71–72
Fluid capacities .........................294
Four-Wheel Drive vehicles
preparing to drive your
vehicle .....................................194
Fuel ............................................269
calculating fuel
economy ............................22, 276
cap ...........................................272
capacity ...................................294
choosing the right fuel ...........274
detergent in fuel .....................274
filling your vehicle
with fuel ..................269, 272, 276
filter, specifications ........269, 293
fuel pump shut-off switch .....212
improving fuel economy ........276
octane rating ...................274, 301
quality ......................................275
running out of fuel .................275
safety information relating to
automotive fuels .....................269
Fuel - flex fuel vehicle
(FFV) .................................269, 274
Fuses ..................................214–215
G
Gas cap (see Fuel cap) ............272
Gas mileage (see Fuel
economy) ...................................276
Gauges .........................................19
H
Hazard flashers .........................212Head restraints ...........................85
Headlamps ...................................50
aiming ........................................53
bulb specifications ....................56
daytime running lights .............50
flash to pass ..............................51
high beam .................................50
replacing bulbs .........................57
turning on and off ....................50
Heating
heater only system .............47, 49
heating and air conditioning
system .......................................48
Hood ..........................................255
I
Ignition ...............................181, 301
Illuminated visor mirror .............63
Infant seats
(see Safety seats) .....................117
Inspection/maintenance (I/M)
testing ........................................281
Instrument panel
cleaning ...................................249
cluster ........................................14
lighting up panel and
interior .......................................51
J
Jack ............................................222
positioning ...............................222
storage .....................................222
Jump-starting your vehicle ......232
K
Keyless entry system
autolock .....................................72
Index
334
2011 Econoline(eco)
Owners Guide, 1st Printing
USA(fus)
