2011 FORD CROWN VICTORIA steering

WARNING:Never place your arm over the air bag module as a
deploying air bag can result in serious arm fractures or other
injuries.
WARNING:Ford Motor Company recommends that an
authorized dealer inspect all steering column assemblies in use
in vehicles involved in a collision. Failure to inspect and if necessary
replace the steering column assembly could result in severe injury or
death in the event of a collision.
WARNING:Do not attempt to service, repair, or modify the
steering column, its adaptive module, or its fuses. See your
authorized dealer.
To properly position yourself away from the airbag:
•Move your seat to the rear as far as you can while still reaching the
pedals comfortably.
•Recline the seat slightly one or two degrees from the upright position.
WARNING:Do not put anything on or over the air bag module.
Placing objects on or over the air bag inflation area may cause
those objects to be propelled by the air bag into your face and torso
causing serious injury.
WARNING:Do not attempt to service, repair, or modify the
airbag supplemental restraint systems or its fuses. See your
authorized dealer.
WARNING:The front passenger airbag is not designed to offer
protection to an occupant in the center front seating position.
WARNING:Modifying or adding equipment to the front end of
the vehicle (including frame, bumper, front end body structure
and tow hooks) may affect the performance of the airbag system,
increasing the risk of injury. Do not modify the front end of the
vehicle.
Seating and Safety Restraints
113
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

U.S. DOT Tire Identification Number (TIN)
Both U.S. and Canada Federal regulations require tire manufacturers to
place standardized information on the sidewall of all tires. This
information identifies and describes the fundamental characteristics of
the tire and also provides a U.S. DOT Tire Identification Number for
safety standard certification and in case of a recall.
This begins with the letters “DOT” and indicates that the tire meets all
federal standards. The next two numbers or letters are the plant code
designating where it was manufactured, the next two are the tire size
code and the last four numbers represent the week and year the tire was
built. For example, the numbers 317 mean the 31st week of 1997. After
2000 the numbers go to four digits. For example, 2501 means the 25th
week of 2001. The numbers in between are identification codes used for
traceability. This information is used to contact customers if a tire defect
requires a recall.
Tire replacement requirements
Your vehicle is equipped with tires designed to provide a safe ride and
handling capability.
WARNING:Only use replacement tires and wheels that are the
same size, load index, speed rating and type (such as P-metric
versus LT-metric or all-season versus all-terrain) as those originally
provided by Ford. The recommended tire and wheel size may be found
on either the Safety Compliance Certification Label or the Tire Label
which is located on the B-Pillar or edge of the driver’s door. If this
information is not found on these labels then you should contact your
authorized dealer as soon as possible. Use of any tire or wheel not
recommended by Ford can affect the safety and performance of your
vehicle, which could result in an increased risk of loss of vehicle
control, vehicle rollover, personal injury and death. Additionally the use
of non-recommended tires and wheels could cause steering,
suspension, axle or transfer case/power transfer unit failure. If you
have questions regarding tire replacement, contact your authorized
dealer as soon as possible.
Tires, Wheels and Loading
149
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

SNOW TIRES AND CHAINS
WARNING:Snow tires must be the same size, load index, speed
rating as those originally provided by Ford. Use of any tire or
wheel not recommended by Ford can affect the safety and
performance of your vehicle, which could result in an increased risk of
loss of vehicle control, vehicle rollover, personal injury and death.
Additionally, the use of non-recommended tires and wheels could
cause steering, suspension, axle or transfer case/power transfer unit
failure.
The tires on your vehicle have all-weather treads to provide traction in
rain and snow. However, in some climates, you may need to use snow
tires and chains. If you need to use chains, it is recommended that steel
wheels (of the same size and specifications) be used, as chains may chip
aluminum wheels.
Note:The suspension insulation and bumpers will help prevent vehicle
damage. Do not remove these components from your vehicle when using
snow tires and chains.
Follow these guidelines when using snow tires and chains:
•If possible, avoid fully loading your vehicle.
•Use only cable type chains offered by Ford Motor Company as an
accessory or equivalent. Using SAE Class S or other conventional link
type chains may cause damage to the vehicle’s wheel house and/or
body.
•Install chains securely, verifying that the chains do not touch any
wiring, brake lines or fuel lines.
•Do not exceed 30 mph (48 km/h) with tire cables on your vehicle.
•Drive cautiously. If you hear the chains rub or bang against your
vehicle, stop and retighten the chains. If this does not work, remove
the chains to prevent damage to your vehicle.
•Remove the tire chains when they are no longer needed. Do not use
tire chains on dry roads.
VEHICLE LOADING – WITH AND WITHOUT A TRAILER
This section will guide you in the proper loading of your vehicle and/or
trailer, to keep your loaded vehicle weight within its design rating
capability, with or without a trailer. Properly loading your vehicle will
provide maximum return of vehicle design performance. Before loading
Tires, Wheels and Loading
163
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

however, they may be heard at any time while braking and can be
aggravated by environmental conditions such as cold, heat, moisture,
road dust, salt or mud. If a “metal-to-metal,” “continuous grinding” or
“continuous squeal” sound is present while braking, the brake linings
may be worn-out and should be inspected by an authorized dealer.
Refer toBrake system warning
lightin theWarning lights and
chimessection of theInstrument
Clusterchapter for information.
WARNING:If you are driving down a long or steep hill, shift to
a lower gear. Do not apply your brakes continuously, as they may
overheat and become less effective.
Under normal operating conditions, brake dust may accumulate on the
wheels. Some brake dust is inevitable as brakes wear and does not
contribute to brake noise. The use of modern friction materials with
emphasis on improved performance and environmental considerations
can lead to more dust than in the past. Brake dust can be cleaned by
weekly washing with soapy water and a soft sponge. Heavier deposits can
be removed with MotorcraftWheel and Tire Cleaner. See theCleaning
chapter for more information.
Anti-lock brake system (ABS)
This vehicle is equipped with an anti-lock braking system (ABS). A noise
from the hydraulic pump motor and pulsation in the pedal may be
observed during ABS braking events. Pedal pulsation coupled with noise
while braking under panic conditions or on loose gravel, bumps, wet or
snowy roads is normal and indicates proper functioning of the vehicle’s
anti-lock brake system. If the vehicle has continuous vibration or shudder
in the steering wheel while braking, the vehicle should be inspected by
an authorized dealer.
P!
BRAKE
Driving
180
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

The ABS operates by detecting the
onset of wheel lockup during brake
applications and compensates for
this tendency. The wheels are
prevented from locking even when
the brakes are firmly applied. The
accompanying illustration depicts
the advantage of an ABS equipped
vehicle (on bottom) to a non-ABS
equipped vehicle (on top) during hard braking with loss of front braking
traction.
Using ABS
•In an emergency or when maximum efficiency from the four-wheel
ABS is required, apply continuous force on the brake. The four wheel
ABS will be activated immediately, thus allowing you to retain steering
control of your vehicle and, providing there is sufficient space, will
enable you to avoid obstacles and bring the vehicle to a controlled
stop.
•The anti-lock system does not reduce stopping distance. Always leave
enough room between your vehicle and the vehicle in front of you to
stop.
•We recommend that you familiarize yourself with this braking
technique. However, avoid taking any unnecessary risks.
ABS warning lamp
The ABS warning lamp in the
instrument cluster momentarily
illuminates when the ignition is
turned on. If the light does not
illuminate momentarily at start up,
remains on or continues to flash, the ABS needs to be serviced.
With the ABS light on, the anti-lock
brake system is disabled and normal
braking is still effective unless the
brake warning light also remains
illuminated with parking brake
released. If your brake warning lamp illuminates, have your vehicle
serviced immediately.
ABS
P!
BRAKE
Driving
181
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

STEERING
To help prevent damage to the power steering system, never hold the
steering wheel at its furthest turning points (until it stops) for more than
a few seconds when the engine is running.
It is also important to maintain a proper power steering fluid level in the
power steering fluid reservoir:
•Do not operate the vehicle with a low power steering pump fluid level.
SeePower steering fluidin theMaintenance and Specifications
chapter.
•Some noise is normal during operation. If the noise is excessive, check
for low power steering pump fluid level before seeking service by your
authorized dealer.
•Heavy or uneven steering efforts may be caused by low power steering
pump fluid level. Check for low power steering pump fluid level before
seeking service by your authorized dealer.
•Do not fill the power steering pump reservoir above the maximum
level, as this may result in leaks from the reservoir. SeePower
steering fluidin theMaintenance and Specificationschapter.
If the power steering system breaks down (or if the engine is off), you
can steer the vehicle manually, but it takes more effort.
If the steering wanders or pulls, check for:
•an improperly inflated tire
•uneven tire wear
•loose or worn suspension components
•loose or worn steering components
•improper steering alignment
AIR SUSPENSION SYSTEM (IF EQUIPPED)
The air suspension system is designed to improve ride, handling and
general vehicle performance during:
•Certain road conditions
•Steering maneuvers
•Braking
•Accelerations
This system keeps the rear of your vehicle at a constant level by
automatically adding air or releasing air from the springs.
Driving
184
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

2. Locate the access plug on the
underside of the steering column
cover.
3. Remove the access plug using a
flat head screwdriver. Insert the
screwdriver into the access hole
nearest the steering wheel. Then
press and hold the override button
using a flat head screwdriver. Apply
the brake pedal and shift the
transmission into N (Neutral) while
continuing to press the override
button.
4. Reinstall the access plug cover, start the vehicle and release the
parking brake.
WARNING:Do not drive your vehicle until you verify that the
brakelamps are working.
WARNING:Always set the parking brake fully and make sure
the gearshift is latched in P (Park). Turn the ignition to the off
position and remove the key whenever you leave your vehicle.
WARNING:If the parking brake is fully released, but the brake
warning lamp remains illuminated, the brakes may not be
working properly. See your authorized dealer.
AUTOMATIC TRANSMISSION OPERATION
Understanding the gearshift positions of the 4–speed automatic
transmission
P (Park)
This position locks the transmission
and prevents the rear wheels from
turning.
To put your vehicle in gear:
•Start the engine
•Press the brake pedal
Driving
186
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

U.S. Ford vehicle customers who require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56 km). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
will be asked to submit their original receipts.
Vehicles sold in Canada : Getting roadside assistance
Canadian customers who require roadside assistance, call
1–800–665–2006.
Vehicles sold in Canada : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In Canada, the card is found in the Warranty
Guide in the glove box.
Canadian Roadside coverage and benefits may differ from the U.S.
coverage. Please refer to your Warranty Guide or visit our website at
www.ford.ca for information on Canadian services and benefits.
Canadian customers who need to obtain roadside information, call
1-800-665-2006 or visit our website at www.ford.ca.
HAZARD FLASHER CONTROL
The hazard flasher is located on the
steering column, just behind the
steering wheel. The hazard flashers
will operate when the ignition is in
any position or if the key is not in
the ignition.
•Press the flasher control and all
front and rear direction signals
will flash.
•Press the flasher control again to
turn them off.
Use it when your vehicle is disabled and is creating a safety hazard for
other motorists.
Note:With extended use, the flasher may run down your battery.
Roadside Emergencies
191
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)