2011 CHRYSLER TOWN AND COUNTRY service

INTRODUCTION
Congratulations on selecting your new Chrysler Group
LLC vehicle. Be assured that it represents precision
workmanship, distinctive styling, and high quality - all
essentials that are traditional to our vehicles.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint
you with the operation and maintenance of your vehicle.
It is supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to
read these publications carefully. Following the instruc-
tions and recommendations in this manual will help
assure safe and enjoyable operation of your vehicle.
NOTE: After reviewing the owner information, it
should be stored in the vehicle for convenient referenc-
ing and remain with the vehicle when sold.When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained tech-
nicians and genuine MOPAR
parts, and cares about
your satisfaction.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the
items of equipment ordered, certain descriptions and
illustrations may differ from your vehicle’s equipment
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the
symbols that may be used on your vehicle or throughout
this Owner’s Manual:
4 INTRODUCTION

is automatic, regardless of whether the vehicle is locked
or unlocked.
The system uses Key Fob with factory-mated Remote
Keyless Entry (RKE) transmitter and Wireless Ignition
Node (WIN) to prevent unauthorized vehicle operation.
Therefore, only Key Fobs that are programmed to the
vehicle can be used to start and operate the vehicle. The
system will shut the engine off in two seconds if an
invalid Key Fob is used to start the engine.
After turning the ignition switch to the ON/RUN posi-
tion, the Vehicle Security Light will turn on for three
seconds for a bulb check. If the light remains on after the
bulb check, it indicates that there is a problem with the
electronics. In addition, if the light begins to flash after
the bulb check, it indicates that someone used an invalid
Key Fob to start the engine. Either of these conditions will
result in the engine being shut off after two seconds.If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than 10 sec-
onds), it indicates that there is a fault in the electronics.
Should this occur, have the vehicle serviced as soon as
possible by an authorized dealer.
CAUTION!
The Sentry Key
Immobilizer system is not compat-
ible with some after-market remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.
All of the Key Fobs provided with your new vehicle have
been programmed to the vehicle electronics.
Replacement Keys
NOTE: Only Key Fobs that are programmed to the
vehicle electronics can be used to start and operate the
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 15

vehicle. Once a Key Fob is programmed to a vehicle, it
cannot be reprogrammed to any other vehicle.
CAUTION!
Always remove the Key Fobs from the vehicle and
lock all doors when leaving the vehicle unattended.
At the time of purchase, the original owner is provided
with a four-digit Personal Identification Number (PIN).
Keep the PIN in a secure location. This number is
required for authorized dealer replacement of Key Fobs.
Duplication of Key Fobs may be performed at an autho-
rized dealer, this procedure consists of programming a
blank Key Fob to the vehicle electronics. A blank Key Fob
is one that has never been programmed.
NOTE: When having the Sentry Key Immobilizer
system serviced, bring all vehicle Key Fobs with you to
the authorized dealer.
Customer Key Programming
Programming Key Fobs or RKE transmitters may be
performed at an authorized dealer.
General Information
The Sentry Key system complies with FCC rules Part 15
and with RSS-210 of Industry Canada. Operation is
subject to the following conditions:
•This device may not cause harmful interference.
•This device must accept any interference that may be
received, including interference that may cause unde-
sired operation.
VEHICLE SECURITY ALARM — IF EQUIPPED
The Vehicle Security Alarm monitors the vehicle doors
for unauthorized entry and the ignition switch for unau-
thorized operation. When the alarm is activated, the
interior switches for door locks, power sliding doors and
power liftgate are disabled. The Vehicle Security Alarm
16 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

WARNING!
•The belt and retractor assembly must be replaced
if the seat belt assembly Automatic Locking Re-
tractor (ALR) feature or any other seat belt func-
tion is not working properly when checked ac-
cording to the procedures in the Service Manual.
•Failure to replace the belt and retractor assembly
could increase the risk of injury in collisions.
Energy Management Feature
This vehicle has a safety belt system with an Energy
Management feature in the front seating positions to help
further reduce the risk of injury in the event of a head-on
accident.
This safety belt system has a retractor assembly that is
designed to release webbing in a controlled manner. This
feature is designed to help reduce the belt force acting on
the occupant’s chest.
Seat Belt Pretensioners
The seat belts for both front seating positions are
equipped with pretensioning devices that are designed to
remove slack from the seat belt in the event of an
accident. These devices may improve the performance of
the seat belt by assuring that the belt is tight about the
occupant early in an accident. Pretensioners work for all
size occupants, including those in child restraints.
NOTE:These devices are not a substitute for proper seat
belt placement by the occupant. The seat belt still must be
worn snugly and positioned properly.
The pretensioners are triggered by the Occupant Re-
straint Controller (ORC). Like the air bags, the preten-
sioners are single use items. A deployed pretensioner or
a deployed air bag must be replaced immediately.
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 69

WARNING!
Ignoring the Air Bag Warning Light in your instru-
ment panel could mean you won’t have the air bags
to protect you in a collision. If the light does not come
on as a bulb check when the ignition is first turned
on, stays on after you start the vehicle, or if it comes
on as you drive, have an authorized dealer service the
air bag system immediately.
Driver And Passenger Advanced Front Air Bag
Inflator Units
The Driver and Passenger Advanced Front Air Bag
Inflator Units are located in the center of the steering
wheel and on the right side of the instrument panel.
When the ORC detects a collision requiring the Ad-
vanced Front Air Bags, it signals the inflator units. A large
quantity of non-toxic gas is generated to inflate the
Advanced Front Air Bags. Different air bag inflation ratesare possible, based on the collision type and severity. The
steering wheel hub trim cover and the upper right side of
the instrument panel separate and fold out of the way as
the air bags inflate to their full size. The air bags fully
inflate in about 50 to 70 milliseconds. This is about half of
the time it takes to blink your eyes. The air bags then
quickly deflate while helping to restrain the driver and
front passenger.
The Advanced Front Air Bag gas is vented through the
vent holes in the sides of the air bag. In this way, the air
bags do not interfere with your control of the vehicle.Supplemental Driver Side Knee Air Bag Inflator
Unit
The Supplemental Driver Side Knee Air Bag unit is
located in the instrument panel trim beneath the steering
column. When the ORC detects a collision requiring the
air bag, it signals the inflator units. A large quantity of
non-toxic gas is generated to inflate the Supplemental
84 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

NOTE:Front and/or side air bags will not deploy in all
collisions. This does not mean something is wrong with
the air bag system.
If you do have a collision which deploys the air bags, any
or all of the following may occur:
•The nylon air bag material may sometimes cause
abrasions and/or skin reddening to the driver and
front passenger as the air bags deploy and unfold. The
abrasions are similar to friction rope burns or those
you might get sliding along a carpet or gymnasium
floor. They are not caused by contact with chemicals.
They are not permanent and normally heal quickly.
However, if you haven’t healed significantly within a
few days, or if you have any blistering, see your doctor
immediately.
•As the air bags deflate, you may see some smoke-like
particles. The particles are a normal by-product of the
process that generates the non-toxic gas used for air bag inflation. These airborne particles may irritate the
skin, eyes, nose, or throat. If you have skin or eye
irritation, rinse the area with cool water. For nose or
throat irritation, move to fresh air. If the irritation
continues, see your doctor. If these particles settle on
your clothing, follow the garment manufacturer’s in-
structions for cleaning.
Do not drive your vehicle after the air bags have de-
ployed. If you are involved in another collision, the air
bags will not be in place to protect you.
WARNING!
Deployed air bags and seat belt pretensioners cannot
protect you in another collision. Have the air bags,
seat belt pretensioners, and the front seat belt retrac-
tor assemblies replaced by an authorized dealer im-
mediately. Also, have the Occupant Restraint Con-
troller (ORC) system serviced as well.
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 87

Maintaining Your Air Bag System
WARNING!
•Modifications to any part of the air bag system
could cause it to fail when you need it. You could
be injured if the air bag system is not there to
protect you. Do not modify the components or
wiring, including adding any kind of badges or
stickers to the steering wheel hub trim cover or the
upper right side of the instrument panel. Do not
modify the front bumper, vehicle body structure,
or add aftermarket side steps or running boards.
•It is dangerous to try to repair any part of the air
bag system yourself. Be sure to tell anyone who
works on your vehicle that it has an air bag system.(Continued)
WARNING! (Continued)
•Do not attempt to modify any part of your air bag
system. The air bag may inflate accidentally or
may not function properly if modifications are
made. Take your vehicle to an authorized dealer
for any air bag system service. If your seat includ-
ing your trim cover and cushion needs to be
serviced in any way (including removal or
loosening/tightening of seat attachment bolts),
take the vehicle to your authorized dealer. Only
manufacturer approved seat accessories may be
used. If it is necessary to modify the air bag system
for persons with disabilities, contact your autho-
rized dealer.
88 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

Air Bag Warning Light
You will want to have the air bags ready to
inflate for your protection in a collision. The
Air Bag Warning Light monitors the internal
circuits and interconnecting wiring associated
with air bag system electrical components. While the air
bag system is designed to be maintenance free. If any of
the following occurs, have an authorized dealer service
the air bag system immediately.
•The Air Bag Warning Light does not come on during
the four to eight seconds when the ignition switch is
first turned to the ON/RUN position.
•The Air Bag Warning Light remains on after the four to
eight-second interval.
•The Air Bag Warning Light comes on intermittently or
remains on while driving. NOTE:
If the speedometer, tachometer, or any engine
related gauges are not working, the Occupant Restraint
Controller (ORC) may also be disabled. The air bags may
not be ready to inflate for your protection. Promptly
check the fuse block for blown fuses. Refer to the label
located on the inside of the fuse block cover for the
proper air bag fuses. See your authorized dealer if the
fuse is good.
Event Data Recorder (EDR)
This vehicle is equipped with an event data recorder
(EDR). The main purpose of an EDR is to record, in
certain crash or near crash-like situations, such as an air
bag deployment or hitting a road obstacle, data that will
assist in understanding how a vehicle’s systems per-
formed. The EDR is designed to record data related to
vehicle dynamics and safety systems for a short period of
time, typically 30 seconds or less. The EDR in this vehicle
is designed to record such data as:
•How various systems in your vehicle were operating;
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 89