2011 CHRYSLER TOWN AND COUNTRY Service manual

INTRODUCTION
Congratulations on selecting your new Chrysler Group
LLC vehicle. Be assured that it represents precision
workmanship, distinctive styling, and high quality - all
essentials that are traditional to our vehicles.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint
you with the operation and maintenance of your vehicle.
It is supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to
read these publications carefully. Following the instruc-
tions and recommendations in this manual will help
assure safe and enjoyable operation of your vehicle.
NOTE: After reviewing the owner information, it
should be stored in the vehicle for convenient referenc-
ing and remain with the vehicle when sold.When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained tech-
nicians and genuine MOPAR
parts, and cares about
your satisfaction.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the
items of equipment ordered, certain descriptions and
illustrations may differ from your vehicle’s equipment
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the
symbols that may be used on your vehicle or throughout
this Owner’s Manual:
4 INTRODUCTION

WARNING!
•The belt and retractor assembly must be replaced
if the seat belt assembly Automatic Locking Re-
tractor (ALR) feature or any other seat belt func-
tion is not working properly when checked ac-
cording to the procedures in the Service Manual.
•Failure to replace the belt and retractor assembly
could increase the risk of injury in collisions.
Energy Management Feature
This vehicle has a safety belt system with an Energy
Management feature in the front seating positions to help
further reduce the risk of injury in the event of a head-on
accident.
This safety belt system has a retractor assembly that is
designed to release webbing in a controlled manner. This
feature is designed to help reduce the belt force acting on
the occupant’s chest.
Seat Belt Pretensioners
The seat belts for both front seating positions are
equipped with pretensioning devices that are designed to
remove slack from the seat belt in the event of an
accident. These devices may improve the performance of
the seat belt by assuring that the belt is tight about the
occupant early in an accident. Pretensioners work for all
size occupants, including those in child restraints.
NOTE:These devices are not a substitute for proper seat
belt placement by the occupant. The seat belt still must be
worn snugly and positioned properly.
The pretensioners are triggered by the Occupant Re-
straint Controller (ORC). Like the air bags, the preten-
sioners are single use items. A deployed pretensioner or
a deployed air bag must be replaced immediately.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 69

25. Electronic Throttle Control (ETC) LightThis light informs you of a problem with the
Electronic Throttle Control (ETC) system. The
light will come on when the ignition is first
turned to ON/RUN and remain on briefly as a
bulb check. If the light does not come on during starting,
have the system checked by an authorized dealer.
If a problem is detected, the light will come on while the
engine is running. Cycle the ignition key when the
vehicle has completely stopped and the shift lever is
placed in the PARK position, the light should turn off.
If the light remains lit with the engine running, your
vehicle will usually be drivable; however, see an autho-
rized dealer for service as soon as possible. If the light is
flashing when the engine is running, immediate service is
required and you may experience reduced performance,
an elevated/rough idle or engine stall and your vehicle
may require towing.COMPASS MINI-TRIP COMPUTER (CMTC) —
IF EQUIPPED
NOTE:
•The compass on your vehicle is self-calibrating, elimi-
nating the need to manually calibrate the compass.
•If the vehicle is equipped with the manufacturers gps
(Navigation Radio), the NAV system will provide the
compass direction, and the variance and calibration
menus will be unavailable. The compass will perform
accurately, based on GPS signals instead of the Earth’s
magnetic field.
The Compass Mini-Trip Computer is located in the
instrument cluster and features a driver-interactive dis-
play (displays information on outside temperature, com-
pass direction, and trip information).
4
UNDERSTANDING YOUR INSTRUMENT PANEL 267

NOTE:If you experience difficulty in playing a particu-
lar disc, it may be damaged (i.e., scratched, reflective
coating removed, a hair, moisture or dew on the disc)
oversized, or have protection encoding. Try a known
good disc before considering disc player service.
RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone being on in
your vehicle can cause erratic or noisy performance from
your radio. This condition may be lessened or eliminated
by relocating the mobile phone antenna. This condition is
not harmful to the radio. If your radio performance does
not satisfactorily “clear” by the repositioning of the
antenna, it is recommended that the radio volume be
turned down or off during mobile phone operation when
not using Uconnect™ (if equipped).
CLIMATE CONTROLS
The Climate Control system allows you to regulate the
temperature, amount, and direction of air circulating
throughout the vehicle. The controls are located on the
instrument panel, below the radio.
Manual Heating And Air Conditioning System —
If Equipped
The controls for the manual system in this vehicle contain
a series of outer rotary dials and inner push knobs. These
comfort controls can be set to obtain desired interior
conditions.
328 UNDERSTANDING YOUR INSTRUMENT PANEL

and repairs will not be covered by the manufacturer’s
warranty.
DEALER SERVICE
Your authorized dealer has the qualified service person-
nel, special tools, and equipment to perform all service
operations in an expert manner. Service Manuals are
available which include detailed service information for
your vehicle. Refer to these Service Manuals before
attempting any procedure yourself.
NOTE:Intentional tampering with emissions control
systems may void your warranty and could result in civil
penalties being assessed against you.
WARNING!
You can be badly injured working on or around a
motor vehicle. Only do service work for which you
have the knowledge and the proper equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
MAINTENANCE PROCEDURES
The pages that follow contain the requiredmaintenance
services determined by the engineers who designed your
vehicle.
Besides those maintenance items specified in the fixed
maintenance schedule, there are other components which
may require servicing or replacement in the future.
7
MAINTAINING YOUR VEHICLE 479

MAINTENANCE SCHEDULE
The Scheduled Maintenance services listed in this
manual must be done at the times or mileages specified
to protect your vehicle warranty and ensure the best
vehicle performance and reliability. More frequent main-
tenance may be needed for vehicles in severe operating
conditions, such as dusty areas and very short trip
driving. Inspection and service should also be done
anytime a malfunction is suspected.
The oil change indicator system will remind you that it is
time to take your vehicle in for scheduled maintenance.
On Non-EVIC equipped vehicles,CHAngE OILwill
flash in the instrument cluster odometer and a single
chime will sound, indicating that an oil change is neces-
sary. On Electronic Vehicle Information Center (EVIC)
equipped vehicles,
Oil Change Required will be dis-
played in the EVIC and a single chime will sound,
indicating that an oil change is necessary.
Based on engine operation conditions, the oil change
indicator message will illuminate. This means that ser-
vice is required for your vehicle. Have your vehicle
serviced as soon as possible, within the next 500 miles
(805 km).
NOTE:
•The oil change indicator message will not monitor the
time since the last oil change. Change your vehicle’s
oil if it has been six months since your last oil change,
even if the oil change indicator message is NOT
illuminated.
•Change your engine oil more often if you drive your
vehicle off-road for an extended period of time.
8
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S524 MAINTENANCE SCHEDULES

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 545

•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
546 IF YOU NEED CONSUMER ASSISTANCE