2011 CHEVROLET SUBURBAN phone

Black plate (38,1)Chevrolet Tahoe/Suburban Owner Manual - 2011
7-38 Infotainment System
Notice:Do not store the
headphones in heat or direct
sunlight. This could damage the
headphones and repairs will not
be covered by the warranty.
Storage in extreme cold can
weaken the batteries. Keep the
headphones stored in a cool, dry
place.
If the foam ear pads attached to the
headphones become worn or
damaged, the pads can be replaced
separately from the headphone set.
To purchase replacement ear pads,
call 1‐888‐293‐3332, then prompt
zero (0), or contact your dealer. Battery Replacement
To change the batteries on the
headphones:
1. Turn the screw to loosen the
battery door located on the left
side of the headphones. Slide
the battery door open.
2. Replace the two batteries in the compartment. Make sure that
they are installed correctly, using
the diagram on the inside of the
battery compartment.
3. Replace the battery door and tighten the door screw.
If the headphones are to be stored
for a long period of time, remove the
batteries and keep them in a cool,
dry place.Audio/Video (A/V) Jacks
A. Yellow: Video Input
B. White: Left Audio Input
C. Red: Right Audio Input
The A/V jacks are color coded to
match typical home entertainment
system equipment.
The A/V jacks, located on the rear
of the floor console, allow audio or
video signals to be connected from
an auxiliary device such as a
camcorder or a video game unit to
the RSE system. Adapter

Black plate (39,1)Chevrolet Tahoe/Suburban Owner Manual - 2011
Infotainment System 7-39
connectors or cables (not included)
may be required to connect the
auxiliary device to the A/V jacks.
Refer to the manufacturer’s
instructions for proper usage.
Power for auxiliary devices is not
supplied by the radio system.
To use the auxiliary inputs of the
RSE system, connect an external
auxiliary device to the color-coded
A/V jacks and turn both the auxiliary
device and the video screen power
on. If the video screen is in the DVD
player mode, pressing the AUX
(auxiliary) button on the remote
control switches the video screen
from the DVD player mode to the
auxiliary device. The audio of the
connected source can be listened to
over the speakers by sourcing the
radio to the auxiliary device or by
sourcing the RSA to the Rear Aux
and listening with the wireless
headphones on Channel 2 or with
the wired headphones. See “Using
the Auxiliary Input Jack” underAuxiliary Devices on page 7‑31
for
more information about changing
the source.
How to Change the RSE Video
Screen Settings
The screen display mode (normal,
full, and zoom), screen brightness,
and setup menu language can be
changed from the on screen setup
menu. To change any feature:
1. Press the
z(display menu)
button on the remote control.
2. Use the remote control
n,q,
p,o(navigation) arrows and
the
r(enter) button to use the
setup menu.
3. Press the
zbutton again to
remove the setup menu from the
screen.
Audio Output
Audio from the DVD player or
auxiliary inputs can be heard
through the following possible
sources:
.Wireless headphones
.Vehicle speakers
.Vehicle‐wired headphone jacks
on the RSA system, if the
vehicle has this feature.
The RSE system always transmits
the audio signal to the wireless
headphones, if there is audio
available. See “Headphones” earlier
in this section for more information.
The DVD player is capable of
outputting audio to the wired
headphone jacks on the RSA
system, if the vehicle has this
feature. The DVD player can be
selected as an audio source on the
RSA system. See Rear Seat Audio
(RSA) System on page 7‑46 for
more information.

Black plate (40,1)Chevrolet Tahoe/Suburban Owner Manual - 2011
7-40 Infotainment System
When a device is connected to the
A/V jacks, or the radio's auxiliary
input jack if the vehicle has this
feature, the rear seat passengers
are able to hear audio from the
auxiliary device through the wireless
or wired headphones. The front seat
passengers are able to listen to
playback from this device through
the vehicle speakers by selecting
AUX as the source on the radio.
Video Screen(s)
The video screen(s) are located in
the overhead console.
To use the video screen(s):
1. Push the release button locatedon the overhead console.
2. Move the screen to the desired position.
When the video screen is not in
use, push it up into its locked
position. If a DVD is playing and the screen
is raised to its locked position, the
screen remains on. This is normal,
and the DVD continues to play
through the previous audio source.
Use the remote control power button
or eject the disc to turn off the
screen.
The overhead console contains the
infrared transmitters for the wireless
headphones and the infrared
receivers for the remote control.
They are located at the rear of the
console.
Notice:
Avoid directly touching
the video screen, as damage may
occur. See “Cleaning the Video
Screen” later in this section for
more information.
Remote Control
To use the remote control, aim it at
the transmitter window at the rear of
the RSE overhead console and
press the desired button. Direct
sunlight or very bright light could
affect the ability of the RSE
transmitter to receive signals from
the remote control. If the remote
control does not seem to be
working, the batteries might need to
be replaced. See “Battery
Replacement” later in this section.

Black plate (45,1)Chevrolet Tahoe/Suburban Owner Manual - 2011
Infotainment System 7-45
Tips and Troubleshooting Chart (cont'd)
ProblemRecommended Action
Sometimes the wireless headphone audio cuts out or
buzzes. Check for obstructions, low batteries, reception range,
and interference from cellular telephone towers, or use a
cellular telephone in the vehicle.
Check that the headphones are on correctly using the
L (left) and R (right) on the headphones.
The remote and/or the headphones are lost. See your dealer for assistance.
The DVD is playing, but there is no picture or sound. Check that the RSE video screen is sourced to the DVD player.
DVD Display Error Messages
The DVD display error message
depends on the radio that is in the
vehicle. The video screen can
display one of the following:
Disc Load/Eject Error:This
message displays when there are
disc load or eject problems.
Disc Format Error: This message
displays if the disc is inserted with
the disc label wrong side up, or if
the disc is damaged. Disc Region Error:
This message
displays if the disc is not from a
correct region.
No Disc Inserted: This message
displays if no disc is present when
Zor DVD AUX is pressed on the
radio.
DVD Distortion
Video distortion can occur when
operating cellular phones, scanners,
CB radios, Global Position Systems
(GPS)*, two-way radios, mobile fax
machines, or walkie talkies. It might be necessary to turn off the
DVD player when operating one of
these devices in or near the vehicle.
*Excludes the OnStar
®System.
Cleaning the RSE Overhead
Console
When cleaning the RSE overhead
console surface, use only a clean
cloth dampened with clean water.

Black plate (46,1)Chevrolet Tahoe/Suburban Owner Manual - 2011
7-46 Infotainment System
Cleaning the Video Screen
When cleaning the video screen,
use only a clean cloth dampened
with clean water. Use care when
directly touching or cleaning the
screen, as damage could result.
Rear Seat Audio (RSA)
System
Vehicles with this feature allow the
rear seat passengers to listen to
and control any of the music
sources: radio, CDs, DVDs, or other
auxiliary sources. However, the rear
seat passengers can only control
the music sources the front seat
passengers are not listening to
(except on some radios where dual
control is allowed). For example,
rear seat passengers can control
and listen to a CD through the
headphones, while the driver listens
to the radio through the front
speakers. The rear seat passengers
have control of the volume for each
set of headphones.The radio functionality is controlled
by both the RSA and the front radio.
Only one band can be tuned to at
one time. Changing the band on the
RSA or the front radio will change
the band on the other system,
if they are both sourced to the radio.
The RSA functions operate even
when the main radio is off. The front
audio system will display the
headphone icon when the RSA is
on, and will disappear from the
display when it is off.
Audio can be heard through wired
headphones (not included) plugged
into the jacks on the RSA. If the
vehicle has this feature, audio can
also be heard on Channel 2 of the
wireless headphones.
The audio system mutes the rear
speakers when the RSA audio is
active through the headphones.
P(Power):
Press thePbutton to
turn the RSA on or off.
Volume: Turn this knob to increase
or to decrease the volume of the
wired headphones. The left knob
controls the left headphones and
the right knob controls the right
headphones.

Black plate (48,1)Chevrolet Tahoe/Suburban Owner Manual - 2011
7-48 Infotainment System
Phone
Bluetooth
Vehicles with a Bluetooth system
can use a Bluetooth‐capable cell
phone with a Hands‐Free Profile to
make and receive phone calls.
The system can be used while the
key is in the ON/RUN or ACC/
ACCESSORY position. The range of
the Bluetooth system can be up to
9.1 m (30 ft). Not all phones support
all functions, and not all phones are
guaranteed to work with the
in-vehicle Bluetooth system. See
www.gm.com/bluetooth for more
information on compatible phones.
Voice Recognition
The Bluetooth system uses voice
recognition to interpret voice
commands to dial phone numbers
and name tags.
For additional information, say
“Help”while you are in a voice
recognition menu. Noise:
Keep interior noise levels to
a minimum. The system may not
recognize voice commands if there
is too much background noise.
When to Speak: A short tone
sounds after the system responds
indicating when it is waiting for a
voice command. Wait until the tone
and then speak.
How to Speak: Speak clearly in a
calm and natural voice.
Audio System
When using the in‐vehicle Bluetooth
system, sound comes through the
vehicle's front audio system
speakers and overrides the audio
system. Use the audio system
volume knob, during a call, to
change the volume level. The
adjusted volume level remains in
memory for later calls. To prevent
missed calls, a minimum volume
level is used if the volume is turned
down too low.
Bluetooth Controls
Use the buttons located on the
steering wheel to operate the in‐
vehicle Bluetooth system. See
Steering Wheel Controls on
page 5‑3 for more information.
bg(Push To Talk): Press to
answer incoming calls, confirm
system information, and start
speech recognition.
c x(Phone On Hook): Press to
end a call, reject a call, or cancel an
operation.

Black plate (49,1)Chevrolet Tahoe/Suburban Owner Manual - 2011
Infotainment System 7-49
Pairing
A Bluetooth cell phone must be
paired to the Bluetooth system and
then connected to the vehicle before
it can be used. See your cell phone
manufacturer's user guide for
Bluetooth functions before pairing
the cell phone. If a Bluetooth phone
is not connected, calls will be made
using OnStar Hands‐Free Calling,
if equipped. Refer to the OnStar
Owner's Guide for more information.
Pairing Information
.Up to five cell phones can be
paired to the Bluetooth system.
.The pairing process is disabled
when the vehicle is moving.
.Pairing only needs to be
completed once, unless the
pairing information on the cell
phone changes or the cell phone
is deleted from the system.
.Only one paired cell phone can
be connected to the Bluetooth
system at a time.
.If multiple paired cell phones are
within range of the system, the
system connects to the first
available paired cell phone in the
order that they were first paired
to the system. To connect to a
different paired phone, see
“Connecting to a Different
Phone”later in this section.
Pairing a Phone
1. Press and hold
b gfor
two seconds.
2. Say “Bluetooth.”
3. Say “Pair.”The system responds
with instructions and a four‐digit
Personal Identification Number
(PIN). The PIN is used in Step 5.
4. Start the pairing process on the cell phone that you want to pair.
For help with this process, see
your cell phone manufacturer's
user guide. 5. Locate the device named
“Your
Vehicle” in the list on the cell
phone. Follow the instructions
on the cell phone to enter the
PIN that was provided in Step 3.
After the PIN is successfully
entered, the system prompts you
to provide a name for the paired
cell phone. This name will be
used to indicate which phones
are paired and connected to the
vehicle. See “Listing All Paired
and Connected Phones” later in
this section for more information.
6. Repeat Steps 1 through 5 to pair additional phones.

Black plate (50,1)Chevrolet Tahoe/Suburban Owner Manual - 2011
7-50 Infotainment System
Listing All Paired and Connected
Phones
The system can list all cell phones
paired to it. If a paired cell phone is
also connected to the vehicle, the
system responds with“is connected”
after that phone name.
1. Press and hold
b gfor
two seconds.
2. Say “Bluetooth.”
3. Say “List.”
Deleting a Paired Phone
If the phone name you want to
delete is unknown, see “Listing All
Paired and Connected Phones.”
1. Press and hold
b gfor
two seconds.
2. Say “Bluetooth.”
3. Say “Delete.” The system asks
which phone to delete.
4. Say the name of the phone you want to delete. Connecting to a Different Phone
To connect to a different cell phone,
the Bluetooth system looks for the
next available cell phone in the
order in which all the available cell
phones were paired. Depending on
which cell phone you want to
connect to, you may have to use
this command several times.
1. Press and hold
b
gfor
two seconds.
2. Say “Bluetooth.”
3. Say “Change phone.”
.If another cell phone is
found, the response will be
“ is now
connected.”
.If another cell phone is not
found, the original phone
remains connected.
Storing and Deleting Phone
Numbers
The system can store up to
30 phone numbers as name tags in
the Hands‐Free Directory that is
shared between the Bluetooth and
OnStar systems, if equipped.
The following commands are used
to delete and store phone numbers.
Store:This command will store a
phone number, or a group of
numbers as a name tag.
Digit Store: This command allows
a phone number to be stored as a
name tag by entering the digits one
at a time.
Delete: This command is used to
delete individual name tags.
Delete All Name Tags: This
command deletes all stored name
tags in the Hands‐Free Calling
Directory and the OnStar
Turn‐by‐Turn Destinations Directory,
if equipped.