2011 CHEVROLET IMPALA mileage

Black plate (19,1)Chevrolet Impala Owner Manual - 2011
In Brief 1-19
Engine Oil Life System
The engine oil life system calculates
engine oil life based on vehicle use
and displays a DIC message when
it is necessary to change the engine
oil and filter. The oil life system
should be reset to 100% only
following an oil change.
Resetting the Oil Life System
1. Display OIL LIFE REMAININGon the DIC.
2. Press and hold the SET/RESET button on the DIC for more than
five seconds. The oil life will
change to 100%.
See Engine Oil Life System on
page 10‑10.
Fuel E85 (85% Ethanol)
Vehicles that have a FlexFuel badge
and a yellow fuel cap can use either
unleaded gasoline or ethanol fuel
containing up to 85% ethanol (E85).
See Fuel E85 (85% Ethanol) on
page 9‑37. For all other vehicles, use only the unleaded gasoline
described under
Recommended
Fuel on page 9‑35.
Driving for Better Fuel
Economy
Driving habits can affect fuel
mileage. Here are some driving tips
to get the best fuel economy
possible.
.Avoid fast starts and accelerate
smoothly.
.Brake gradually and avoid
abrupt stops.
.Avoid idling the engine for long
periods of time.
.When road and weather
conditions are appropriate, use
cruise control.
.Always follow posted speed
limits or drive more slowly when
conditions require.
.Keep vehicle tires properly
inflated.
.Combine several trips into a
single trip.
.Replace the vehicle's tires with
the same TPC Spec number
molded into the tire's sidewall
near the size.
.Follow recommended scheduled
maintenance.
Roadside Assistance
Program
U.S.: 1-800-243-8872
TTY Users: 1-888-889-2438
Canada: 1-800-268-6800
As the owner of a new Chevrolet,
you are automatically enrolled in the
Roadside Assistance program. This
program provides technically trained
advisors who are available 24 hours
a day, 365 days a year, to give
minor repair information or make
towing arrangements.
For more information see Roadside
Assistance Program on page 13‑7.

Black plate (12,1)Chevrolet Impala Owner Manual - 2011
5-12 Instruments and Controls
Speedometer
The speedometer shows the
vehicle's speed in both kilometers
per hour (km/h) and miles per
hour (mph).
Odometer
The odometer shows how far the
vehicle has been driven in either
miles (used in the United States) or
in kilometers (used in Canada).
This vehicle has a tamper-resistant
odometer. If the odometer displays
ERROR, it probably has been
tampered with and the numbers
might not be accurate.
If the vehicle needs a new odometer
installed, it must be set to the
mileage total of the old odometer.
If that is not possible, then it will be
set at zero and a label must be put
on the driver door to show the old
mileage reading of the vehicle when
the new odometer was installed.
Tachometer
The tachometer displays the
engine speed in revolutions per
minute (rpm).
Notice:If the engine is operated
with the tachometer in the shaded
warning area, the vehicle could
be damaged, and the damages
would not be covered by the
vehicle warranty. Do not operate
the engine with the tachometer in
the shaded warning area.
Fuel Gauge
English
Metric

Black plate (26,1)Chevrolet Impala Owner Manual - 2011
5-26 Instruments and Controls
Trip A and Trip B
Press the trip/fuel button until
TRIP A or TRIP B displays. This
display shows the current distance
traveled in either miles (mi) or
kilometers (km) since the last reset
for each trip odometer. Both trip
odometers can be used at the
same time.
Each trip odometer can be reset to
zero separately by pressing the
set/reset button while the desired
trip odometer is displayed.
The trip odometer has a feature
called the retro-active reset. This
can be used to set the trip odometer
to the number of miles (kilometers)
driven since the ignition was last
turned on. This can be used if the
trip odometer is not reset at the
beginning of the trip.
To use the retro-active reset feature,
press and hold the set/reset button
for at least four seconds. The trip
odometer will display the number of
miles (mi) or kilometers (km) drivensince the ignition was last turned on
and the vehicle was moving. Once
the vehicle begins moving, the trip
odometer will accumulate mileage.
For example, if the vehicle was
driven 8 km (5 miles) before it is
started again, and then the
retro-active reset feature is
activated, the display will show
8 km (5 miles). As the vehicle
begins moving, the display will then
increase to 8.2 km (5.1 miles),
8.4 km (5.2 miles), etc.
If the retro-active reset feature is
activated after the vehicle is started,
but before it begins moving, the
display will show the number of
miles (mi) or kilometers (km) that
were driven during the last
ignition cycle.
Fuel Range
Press the trip/fuel button until
FUEL RANGE displays. This
display shows the approximate
number of remaining miles (mi) or
kilometers (km) the vehicle can be
driven without refueling.The fuel range estimate is based on
an average of the vehicle's fuel
economy over recent driving history
and the amount of fuel remaining in
the fuel tank. This estimate will
change if driving conditions change.
For example, if driving in traffic and
making frequent stops, this display
may read one number, but if the
vehicle is driven on a freeway, the
number may change even though
the same amount of fuel is in the
fuel tank. This is because different
driving conditions produce different
fuel economies. Generally, freeway
driving produces better fuel
economy than city driving.
If your vehicle is low on fuel, the
FUEL LEVEL LOW message
displays. See
Fuel System
Messages on page 5‑32 for
more information.

Black plate (5,1)Chevrolet Impala Owner Manual - 2011
Vehicle Care 10-5
This vehicle has an airbag system.
Before attempting to do your own
service work, seeServicing the
Airbag-Equipped Vehicle on
page 3‑38.
Keep a record with all parts
receipts and list the mileage and the
date of any service work performed.
See Maintenance Records on
page 11‑9.Hood
To open the hood, do the following:
1. Pull the interior hood release handle with this symbol on it.
It is located to the left of the
parking brake pedal.
2. Then go to the front of thevehicle and release the
secondary hood latch, located
near the center of the hood front,
by pushing the latch to the right.
3. Lift the hood.
Before closing the hood, be sure all
the filler caps are on properly. Then
pull the hood down and close it
firmly.

Black plate (10,1)Chevrolet Impala Owner Manual - 2011
10-10 Vehicle Care
Cold Temperature Operation: In an
area of extreme cold, where the
temperature falls below−29°C
(−20°F), an SAE 0W-30 oil should be used. An oil of this viscosity
grade will provide easier cold
starting for the engine at extremely
low temperatures. When selecting
an oil of the appropriate viscosity
grade, be sure to always select
an oil that meets the required
specification, dexos™. See
“Specification”
for more information.
Engine Oil Additives/Engine
Oil Flushes
Do not add anything to the oil. The
recommended oils with the dexos™
specification and displaying the
dexos™certification mark are all
that is needed for good performance
and engine protection.
Engine oil system flushes are not
recommended and could cause
engine damage not covered by the
vehicle warranty.
What to Do with Used Oil
Used engine oil contains certain
elements that can be unhealthy for
your skin and could even cause
cancer. Do not let used oil stay on your skin for very long. Clean your
skin and nails with soap and water,
or a good hand cleaner. Wash or
properly dispose of clothing or rags
containing used engine oil. See the
manufacturer's warnings about the
use and disposal of oil products.
Used oil can be a threat to the
environment. If you change your
own oil, be sure to drain all the oil
from the filter before disposal. Never
dispose of oil by putting it in the
trash or pouring it on the ground,
into sewers, or into streams or
bodies of water. Recycle it by taking
it to a place that collects used oil.
Engine Oil Life System
When to Change Engine Oil
This vehicle has a computer system
that indicates when to change the
engine oil and filter. This is based
on engine revolutions and engine
temperature, and not on mileage.
Based on driving conditions, the
mileage at which an oil change is
indicated can vary considerably.

Black plate (2,1)Chevrolet Impala Owner Manual - 2011
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Communication
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Black plate (10,1)Chevrolet Impala Owner Manual - 2011
13-10 Customer Information
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer's shuttle service, the expense
must be supported by original
receipts and can only be up to the
maximum amount allowed by
GM for shuttle service. In addition,
for U.S. customers, should
you arrange transportation through
a friend or relative, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is
kept for an overnight warranty
repair. Rental reimbursement will be
limited and must be supported by
original receipts. This requires that
you sign and complete a rental
agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies,
usage fees, excessive mileage,
or rental usage beyond the
completion of the repair.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.