2011 CADILLAC STS Owners Manual

Black plate (11,1)Cadillac STS Owner Manual - 2011
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter Element 25798271A2944C
Engine Oil Filter 25177917PF2129
Passenger Compartment Air Filter 88957450CF13C
Spark Plugs 9222044741-990
Wiper Blades
Driver Side –56.5 cm (22 in) 88958361—
Passenger Side –53.0 cm (21 in) 88958359—
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Black plate (12,1)Cadillac STS Owner Manual - 2011
Engine Drive Belt Routing
3.6L V6 Engine
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Black plate (13,1)Cadillac STS Owner Manual - 2011
Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed
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Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed
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Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed
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Black plate (16,1)Cadillac STS Owner Manual - 2011
Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed
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Black plate (1,1)Cadillac STS Owner Manual - 2011
Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . .8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Scheduling Service Appointments . . . . . . . . . . . . . 8-11
Courtesy Transportation Program . . . . . . . . . . . . . . 8-12
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-13 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . .8-16
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Reporting Safety Defects to General Motors . . . 8-17
Service Publications Ordering Information . . . . . 8-17
Vehicle Data Recording and Privacy . . . . . . . . . . . . .8-19
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Radio Frequency Identification (RFID) . . . . . . . . . 8-20
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-20
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Black plate (2,1)Cadillac STS Owner Manual - 2011
Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager. STEP TWO:
If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the Cadillac Customer Assistance Center at
1‐800‐458‐8006. In Canada, call the Canadian Cadillac
Customer Communication Centre at 1-888-446-2000.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer's facility. That is why
we suggest following Step One first.
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