
Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-8 Customer Information
Calling for Service
When calling Roadside Service,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and license
plate number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN),
and delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to
5 years/160 000 km (100,000 miles),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Service is not a part of
the New Vehicle Limited Warranty.
Cadillac and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Service program at
any time without notification.
Cadillac and General Motors of
Canada Limited reserve the right
to limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Cadillac Owner Privileges™
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to
the nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.

Black plate (12,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-12 Customer Information
Courtesy Rental Vehicle
Your dealer may arrange to
provide you with a courtesy
rental vehicle or reimburse you
for a rental vehicle that you
obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local,
and rental vehicle provider
requirements. Requirements vary
and may include minimum age
requirements, insurance coverage,
credit card, etc. You are responsible
for fuel usage charges and may
also be responsible for taxes,
levies, usage fees, excessive
mileage, or rental usage beyond
the completion of the repair.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available
at every dealer. Please contact
your dealer for specific information
about availability. All Courtesy
Transportation arrangements will
be administered by appropriate
dealer personnel.
General Motors reserves the
right to unilaterally modify,
change, or discontinue Courtesy
Transportation at any time and
to resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If your vehicle is involved in
a collision and it is damaged,
have the damage repaired by
a qualified technician using the
proper equipment and quality
replacement parts. Poorly performed
collision repairs diminish your
vehicle's resale value, and safety
performance can be compromised
in subsequent collisions.
Collision Parts
Genuine GM Collision parts are
new parts made with the same
materials and construction methods
as the parts with which your vehicle
was originally built. Genuine GM
Collision parts are your best choice
to ensure that your vehicle's
designed appearance, durability,
and safety are preserved. The use
of Genuine GM parts can help
maintain your GM New Vehicle
Limited Warranty.

Black plate (16,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-16 Customer Information
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday - Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change
without notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a groupof vehicles, it may order a
recall and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.
To contact NHTSA, you may
call the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov;
or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov
.

Black plate (5,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
INDEX i-5
Fog LampsBulb Replacement . . . . . . . . . . . . . 6-9
Front Axle . . . . . . . . . . . . . . . . . . . . 10-31
Front Fog Lamps Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Front Seats Heated and Ventilated . . . . . . . . . 3-8
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-63 Additives . . . . . . . . . . . . . . . . . . . . . 9-65
E85 (85% Ethanol) . . . . . . . . . . . 9-66
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 9-70
Filling the Tank . . . . . . . . . . . . . . . 9-68
Fuels in Foreign Countries . . . . 9-65
Gasoline Specifications . . . . . . . 9-64
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Management, Active . . . . . . . . . . 9-38
Recommended . . . . . . . . . . . . . . . 9-64
Requirements, California . . . . . 9-64
System Messages . . . . . . . . . . . . 5-35
Fuel Economy
Driving for Better . . . . . . . . . . . . . 1-23
Full-Size Spare Tire . . . . . . . . . . 10-88 Fuses
Engine Compartment
Fuse Block . . . . . . . . . . . . . . . . 10-43
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . 10-42
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-47
G
Garage Door Opener . . . . . . . . . . 5-50
Programming . . . . . . . . . . . . . . . . . 5-50
Gasoline Specifications . . . . . . . . . . . . . . . . . 9-64
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 5-14
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Odometer . . . . . . . . . . . . . . . . . . . . . 5-13
Speedometer . . . . . . . . . . . . . . . . . 5-13
Tachometer . . . . . . . . . . . . . . . . . . . 5-13
Trip Odometer . . . . . . . . . . . . . . . . 5-13
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 5-11 General Information
Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-70
Vehicle Care . . . . . . . . . . . . . . . . . . 10-2
Glass Replacement . . . . . . . . . . . 10-36
Global Positioning System (GPS) . . . . . . . . . . . . . . . . 7-96
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 13-7
H
Hazard Warning Flashers . . . . . . . 6-8
Head Restraints . . . . . . . . . . . . . . . . 3-2
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . 10-37
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-7
Bulb Replacement . . . . . . . . . . 10-39
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . 6-6
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-6
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . 10-39
High-Beam On Light . . . . . . . . . . 5-25
High/Low Beam Changer . . . . . . 6-6
Lamps On Reminder . . . . . . . . . 5-25

Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
INDEX i-11
Storage AreasArmrest . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Center Console . . . . . . . . . . . . . . . . 4-3
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Roof Rack System . . . . . . . . . . . . . 4-3
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-23
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-22
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Symbols, Navigation . . . . . . . . . . . 7-64
System Roof Rack . . . . . . . . . . . . . . . . . . . . . 4-3
System Needs Service, If . . . . . . 7-98
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-13
Text Telephone (TTY) Users . . . 13-6
Theft-Deterrent Systems . . . . . . . 2-15 Immobilizer . . . . . . . . . . . . . . . . . . . 2-14
Third-Row Seats . . . . . . . . . . . . . . . 3-18
Throttle, Adjustable . . . . . . . . . . . . 9-31
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Tires
Buying New Tires . . . . . . . . . . . 10-66
Chains . . . . . . . . . . . . . . . . . . . . . . 10-72
Changing . . . . . . . . . . . . . . . . . . . 10-75
Designations . . . . . . . . . . . . . . . 10-53
Different Size . . . . . . . . . . . . . . . 10-68
Full-Size Spare . . . . . . . . . . . . . 10-88
If a Tire Goes Flat . . . . . . . . . . 10-73
Inflation Monitor System . . . . 10-60
Inspection . . . . . . . . . . . . . . . . . . 10-64
Messages . . . . . . . . . . . . . . . . . . . . 5-39
Pressure . . . . . . . . . . . . . . . . . . . . 10-58
Pressure Light . . . . . . . . . . . . . . . . 5-23
Pressure Monitor System . . . 10-59
Rotation . . . . . . . . . . . . . . . . . . . . 10-64
Secondary Latch System . . . 10-86
Sidewall Labeling . . . . . . . . . . . 10-52
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-54
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-69
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-71
Wheel Replacement . . . . . . . . 10-71
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-65 Tow/Haul Mode . . . . . . . . . . . . . . . . 9-43
Tow/Haul Mode Light . . . . . . . . . . 5-23
Towing
Driving Characteristics . . . . . . . . 9-71
Equipment . . . . . . . . . . . . . . . . . . . . 9-78
General Information . . . . . . . . . . 9-70
Recreational Vehicle . . . . . . . . 10-94
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 9-74
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-94
Traction Road Sensing Suspension . . . 9-50
Trailer Towing . . . . . . . . . . . . . . . . . 9-74
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 9-40
Fluid, Automatic . . . . . . . . . . . . 10-12
Messages . . . . . . . . . . . . . . . . . . . . 5-40
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . 13-11
Trip Odometer . . . . . . . . . . . . . . . . . 5-13
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-8