2011 CADILLAC ESCALADE ESV service

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Technical Data 12-1
Technical Data Vehicle Identification Vehicle Identification
Number (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification
Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data Capacities and
Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-3 Vehicle Identification Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The VIN also appears on
the Vehicle Certification and Service
Parts labels and certificates of title
and registration. Engine Identification The eighth character in the
VIN is the engine code. This
code identifies the vehicle's engine,
specifications, and replacement
parts. See “ Engine Specifications ”
under Capacities and Specifications
on page 12 ‑ 2 for the vehicle's
engine code.
Service Parts
Identification Label This label, on the inside of the glove
box, has the following information: .
Vehicle Identification
Number (VIN). .
Model designation. .
Paint information. .
Production options and special
equipment.
Do not remove this label from the
vehicle.

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-1
Customer
Information Customer Information Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service
(Mexico) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-12
Service Publications
Ordering Information . . . . . . 13-15
Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-18
OnStar ®
. . . . . . . . . . . . . . . . . . . . 13-19
Navigation System . . . . . . . . . 13-19
Radio Frequency
Identification (RFID) . . . . . . . 13-19
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-19 Customer Information Customer Satisfaction
Procedure
(U.S. and Canada) Your satisfaction and goodwill are
important to the dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of
dealership management. Normally,
concerns can be quickly resolved at
that level. If the matter has already
been reviewed with the sales,
service or parts manager, contact
the owner of the dealership or the
general manager.

Black plate (3,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-3STEP THREE — Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
mediation/arbitration program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN). Customer Satisfaction
Procedure (Mexico)
Did you get the Warranty Extension
Plan? This plan is recommended by
General Motors to supplement the
warranty included with the new
vehicle purchase.
See your dealer for details.

Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-4 Customer Information Customer Assistance
Procedure Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
However, we recognize that despite
the good intentions of all parties
involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps: STEP ONE
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed. STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information: .
Name .
Address .
Phone number .
Model year .
Brand .
Vehicle Identification
Number (VIN) .
Mileage .
Delivery date .
Description of the problem .
Dealership name .
Dealership address

Black plate (6,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-6 Customer Information Mexico From Mexico City
5329-0816
From Other Mexico Locations
01-800-466-0816
United States and Canada 1-866-466-8195
Costa Rica 00-800-052-1005
Guatemala 1-800-999-5252
Panama 00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101 Customer Assistance for
Text Telephone (TTY)
Users (U.S. and Canada) To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Cadillac has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Cadillac by
dialing: 1-800-833-2622. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center Cadillac Owner Center (U.S.)
www.cadillacownercenter.com Information and services
customized for your specific
vehicle — all in one convenient
place. .
Digital owner manual, warranty
information, and more. .
Storage for online service and
maintenance records. .
Cadillac dealer locator for
service nationwide. .
Exclusive privileges and offers. .
Recall notices for your specific
vehicle. .
OnStar and GM Cardmember
Services Earnings summaries.
Other Helpful Links:
Cadillac — www.cadillac.com
Cadillac Merchandise —
www.cadillaccollection.com
Help Center — www.cadillac.com/
pages/mds/helpcenter/faq.do .
FAQ (Frequently Asked
Questions) .
Contact Us
My GM Canada www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.

Black plate (7,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-7Here are a few of the valuable
tools and services you will have
access to: .
My Showroom: Find and save
information on vehicles and
current offers in your area. .
My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers. .
My Driveway: Access quick links
to parts and service estimates,
check trade-in values,
or schedule a service
appointment by adding the
vehicles you own to your
driveway profile. .
My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca. GM Mobility
Reimbursement Program
(U.S. and Canada)
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle. For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
(U.S. and Canada) In the United States or Canada,
call 1-800-882-1112 .
Text Telephone (TTY), U.S. only,
call 1-888-889-2438 .
Service is available 24 hours a day,
365 days a year.

Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-8 Customer Information Calling for Service When calling Roadside Service,
have the following information
ready: .
Your name, home address, and
home telephone number. .
Telephone number of your
location. .
Location of the vehicle. .
Model, year, color, and license
plate number of the vehicle. .
Odometer reading, Vehicle
Identification Number (VIN),
and delivery date of the vehicle. .
Description of the problem. Coverage Services are provided up to
5 years/160 000 km (100,000 mi),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Service is not a part of
the New Vehicle Limited Warranty.
Cadillac and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Service program at
any time without notification.
Cadillac and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times. Cadillac Owner Privileges ™ .
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station. .
Lock ‐ Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given. .
Emergency Tow From a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.

Black plate (9,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-9.
Flat Tire Change: Service to
change a flat tire with spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is your
responsibility for the repair or
replacement of the tire if it is
not covered by the warranty. .
Battery Jump Start: Service to
jump start a dead battery. .
Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. Additional
travel information is also
available. Allow three weeks
for delivery. .
Trip Interruption Benefits
and Service: If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed during the
5 years/160 000 km (100,000 mi)
Powertrain warranty period.
Items considered are hotel,
meals, and rental car. Cadillac Technician Roadside
Service (U.S. only) Cadillac's exceptional Roadside
Service is more than an auto club
or towing service. It provides every
Cadillac owner in the United States
with the advantage of contacting
a Cadillac advisor and, where
available, a Cadillac trained dealer
technician who can provide on-site
service.
A dealer technician will travel to
your location within a 30 mile
radius of a participating Cadillac
dealership. If beyond this radius, we
will arrange to have your car towed
to the nearest Cadillac dealership.
Each technician travels with a
specially equipped service vehicle
complete with the necessary
Cadillac parts and tools required to
handle most roadside repairs. Services Not Included in
Roadside Service .
Impound towing caused by
violation of any laws. .
Legal fines. .
Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices. .
Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to
Canadian ‐ Purchased Vehicles .
Fuel delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service. .
Lock-Out Service: Vehicle
registration is required. .
Trip Routing Service: Limit of
six requests per year.