2011 CADILLAC CTS radio
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Black plate (1,1)Cadillac CTS/CTS-V Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (United States
and Canada) . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (United States and
Canada) . . . . . . . . . . . . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (United States and Canada) . . . . . . . . 13-7
Roadside Service (Mexico) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service Appointments . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair . . . 13-12
Service Publications Ordering Information . . . . . . 13-14Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-16
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-17
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-18
Navigation System . . . . . . . . . 13-18
Radio Frequency Identification (RFID) . . . . . . . 13-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-18
Customer Information
Customer Satisfaction
Procedure (United States
and Canada)
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
the dealership or the general
manager.
Page 481 of 496
Black plate (17,1)Cadillac CTS/CTS-V Owner Manual - 2011
Customer Information 13-17
Vehicle Data
Recording and
Privacy
Your GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, your vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer technician
service your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions,
and temperature settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that will
assist in understanding how a
vehicle's systems performed. The
EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
.How various systems in your
vehicle were operating
.Whether or not the driver and
passenger safety belts were
buckled/fastened
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
.How fast the vehicle was
traveling This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:
EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) is recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
Page 482 of 496
Black plate (18,1)Cadillac CTS/CTS-V Owner Manual - 2011
13-18 Customer Information
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle has OnStar and you
subscribe to the OnStar services,
refer to the OnStar Terms and
Conditions in the OnStar Owners
Guide for information on data
collection and use.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐210/220/310.
Operation is subject to the following
two conditions:
1. The device may not causeinterference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Page 483 of 496
Black plate (1,1)Cadillac CTS/CTS-V Owner Manual - 2011
INDEX i-1
A
Accessories andModifications . . . . . . . . . . . . . . . . . 10-4
Accessory Power . . . . . . . . . . . . . . 9-19
Adaptive Forward Lighting (AFL) . . . . . . . . . . . . . . . . . 6-4
Add-On Electrical
Equipment . . . . . . . . . . . . . . . . . . . 9-58
Adding Equipment to the Airbag-Equipped Vehicle . . . . . 3-42
Adjustments
Lumbar, Front Seats . . . . . . . . . . . 3-7
Thigh Support . . . . . . . . . . . . . . . . . 3-8
Air Cleaner/Filter, Engine . . . . . 10-16
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 8-6
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-6
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 3-43
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . 3-35 Airbag System (cont.)
Passenger Sensing
System . . . . . . . . . . . . . . . . . . . . . . 3-37
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-35
What Will You See After an Airbag Inflates? . . . . . . . . . . 3-36
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-33
Where Are the Airbags? . . . . . . 3-32
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 3-42
Passenger Status Indicator . . . 5-18
Readiness Light . . . . . . . . . . . . . . 5-17
Servicing Airbag-Equipped
Vehicles . . . . . . . . . . . . . . . . . . . . . 3-42
System Check . . . . . . . . . . . . . . . . 3-30
Alarm System Anti-Theft . . . . . . . . . . . . . . . . . . . . . 2-23
All-Wheel Drive . . . . . . . . . 10-31, 9-32
AM-FM Radio . . . . . . . . . . . . . . . . . . . 7-9 Antenna
Multi-Band . . . . . . . . . . . . . . . . . . . . 7-17
Anti-Theft Alarm System . . . . . . . . . . . . . . . . 2-23
Alarm System Messages . . . . . 5-42
Antilock Brake System (ABS) . . . . . . . . . . . . . . . . 9-32
Warning Light . . . . . . . . . . . . . . . . . 5-23
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . 10-120
Interior . . . . . . . . . . . . . . . . . . . . . 10-124
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . 5-10
Audio Players . . . . . . . . . . . . . . . . . 7-17 CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17
CD/DVD . . . . . . . . . . . . . . . . . . . . . . 7-20
MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25
Audio System Backglass Antenna . . . . . . . . . . . 7-17
Hard Drive Device (HDD) . . . . . 7-29
Radio Reception . . . . . . . . . . . . . . 7-16
Theft-Deterrent Feature . . . . . . . . 7-2
Page 492 of 496
Black plate (10,1)Cadillac CTS/CTS-V Owner Manual - 2011
i-10 INDEX
Passenger Airbag StatusIndicator . . . . . . . . . . . . . . . . . . . . . 5-18
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Passenger Sensing System . . . 3-37
Perchlorate Materials Requirements, California . . . . . 10-3
Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 7-38
Power Door Locks . . . . . . . . . . . . . . . . . . . 2-15
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Protection, Battery . . . . . . . . . . . . . 6-7
Retained Accessory (RAP) . . . 9-19
Seat Adjustment . . . . . . . . . . . . . . . 3-4
Steering Fluid . . . . . . . . . . . . . . . 10-26
Windows . . . . . . . . . . . . . . . . . . . . . 2-29
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-28 Privacy
Radio Frequency
Identification (RFID) . . . . . . . 13-18
Program Courtesy Transportation . . . . 13-10
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-3
R
Radio Frequency
Identification (RFID) . . . . . . . . 13-18
Statement . . . . . . . . . . . . . . . . . . 13-18
Radios
AM-FM Radio . . . . . . . . . . . . . . . . . . 7-9
CD/DVD Player . . . . . . . . . . . . . . . 7-20
Reception . . . . . . . . . . . . . . . . . . . . 7-16
Satellite . . . . . . . . . . . . . . . . . . . . . . . 7-12
Reading Lamps . . . . . . . . . . . . . . . . . 6-5
Rear Axle . . . . . . . . . . . . . . . . . . . . . 10-31
Limited-Slip . . . . . . . . . . . . . . . . . . . 9-40
Rear Seats . . . . . . . . . . . . . . . . . . . . 3-13
Rear Vision Camera (RVC) . . . . 9-44 Rear Window Washer/Wiper . . . . 5-6
Rearview Mirrors
Automatic Dimming . . . . . . . . . . . 2-28
Reclining Seatbacks . . . . . . . . . . . . 3-8
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . 11-7
Recommended Fuel . . . . . . . . . . . 9-47
Records
Maintenance . . . . . . . . . . . . . . . . . 11-11
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . 10-117
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . 13-7
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . 2-4, 2-5, 2-7
Remote Vehicle Start . . . . . . . . . . 2-11
Replacement Bulbs . . . . . . . . . . . 10-40
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-44
Maintenance . . . . . . . . . . . . . . . . . . 11-9
Replacing Airbag System . . . . . . 3-44
Page 493 of 496
Black plate (11,1)Cadillac CTS/CTS-V Owner Manual - 2011
INDEX i-11
Replacing LATCH SystemParts After a Crash . . . . . . . . . . . 3-59
Replacing Safety Belt System Parts After a
Crash . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Reporting Safety Defects Canadian Government . . . . . . 13-16
General Motors . . . . . . . . . . . . . 13-16
U.S. Government . . . . . . . . . . . 13-15
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 9-19
Ride Control Systems Limited Slip Rear Axle . . . . . . . . 9-40
Magnetic . . . . . . . . . . . . . . . . . . . . . 9-39
Messages . . . . . . . . . . . . . . . . . . . . 5-40
Roadside Service . . . . . . . 13-7, 13-10
Roof
Sunroof . . . . . . . . . . . . . . . . . 2-32, 2-34
Roof Rack System . . . . . . . . . . . . . . 4-6
Rotation, Tires . . . . . . . . . . . . . . . . 10-81
Routing, Engine Drive Belt . . . . . 12-4
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . 9-25S
Safety Belts . . . . . . . . . . . . . . . . . . . 3-14Care . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Extender . . . . . . . . . . . . . . . . . . . . . . 3-28
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . 3-17
Lap-Shoulder Belt . . . . . . . . . . . . 3-23
Reminders . . . . . . . . . . . . . . . . . . . . 5-17
Replacing After a Crash . . . . . . 3-29
Use During Pregnancy . . . . . . . . 3-28
Safety Defects Reporting
Canadian Government . . . . . . 13-16
General Motors . . . . . . . . . . . . . 13-16
U.S. Government . . . . . . . . . . . 13-15
Safety Locks . . . . . . . . . . . . . . . . . . . 2-16
Safety System Check . . . . . . . . . . 3-28
Satellite Radio . . . . . . . . . . . . . . . . . 7-12
Scheduled Maintenance . . . . . . . 11-3
Scheduling Appointments . . . . . 13-10
Sealant Kit, Tire . . . . . . . . . . . . . . 10-92 Seats
Adjustment, Front . . . . . . . . . . . . . . 3-3
Easy Entry Seat . . . . . . . . . . . . . . . 3-4
Head Restraints . . . . . . . . . . . . . . . 3-2
Heated and Ventilated
Front . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Heated Front . . . . . . . . . . . . . . . . . 3-11
Lumbar Adjustment, Front . . . . . 3-7
Power Adjustment, Front . . . . . . 3-4
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Reclining Seatbacks . . . . . . . . . . . 3-8
Securing Child Restraints . . . . . . . . . . . . . . 3-60, 3-62
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 2-23
Service Accessories andModifications . . . . . . . . . . . . . . . . 10-4
Doing Your Own Work . . . . . . . . 10-4
Engine Soon Light . . . . . . . . . . . . 5-19
Maintenance Records . . . . . . . 11-11