2011 Buick Limited Warranty andOwner Assistance Information
Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1
GM's Commitment . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . 1
GM Participation in an Alternative Dispute
Resolution Program . . . . . . . . 1
Warranty Service –United
States and Canada . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . 2
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . 2 New Vehicle Limited Warranty
. . .4
What Is Covered . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . 9
Things to Know About the New Vehicle Limited Warranty . . . . 13
Warranty Repairs –
Component Exchanges . . . . 13
Warranty Repairs –Recycled
Materials . . . . . . . . . . . . . . . . . . 13
Tire Service . . . . . . . . . . . . . . . . . 13
After-Manufacture “Rustproofing” . . . . . . . . . . . . . 13
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . 13
Vehicle Operation and Care . . . . . . . . . . . . . . . . . . 14
Maintenance and Warranty Service Records . . . . . . . . . . . 14 Chemical Paint Spotting . . . . . 14
Warranty Coverage
–
Extensions . . . . . . . . . . . . . . . . 15
Touring Owner Service –
Foreign Countries . . . . . . . . . 15
Warranty Service –Foreign
Countries . . . . . . . . . . . . . . . . . . 16
Original Equipment Alterations . . . . . . . . . . . . . . . . . 16
Recreation Vehicle and Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . 16
Pre-Delivery Service . . . . . . . . . 17
Production Changes . . . . . . . . . 17
Noise Emissions Warranty for Light Duty Trucks Over
10,000 LBS Gross Vehicle
Weight Rating(GVWR) Only . . . . . . . . . . . . . 17
Things to Know About the New Vehicle Limited Warranty 13
Warranty Repairs–
Component Exchanges
In the interest of customer
satisfaction, GM may offer
exchange service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts which may be
new, remanufactured, reconditioned,
or repaired, depending on the
component involved.
All exchange components used
meet GM standards and are
warranted the same as new
components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, tape players, batteries, and
powertrain control modules.
Warranty Repairs –Recycled
Materials
Environmental Protection Agency
(EPA) guidelines and GM support
the capture, purification, and reuse
of automotive air conditioning
refrigerant gases and engine
coolant. As a result, any repairs GM
may make to your vehicle may
involve the installation of purified
reclaimed refrigerant and coolant.
Tire Service
Any authorized Buick or tire dealer
for your brand of tires can assist you
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact Buick Customer
Assistance Center. The toll-free
telephone numbers are listed under
Customer Assistance Offices on
page 34.
After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim, and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your dealer as soon as
Things to Know About the New Vehicle Limited Warranty 15
Warranty Coverage–
Extensions
Time Extensions : The New
Vehicle Limited Warranty will be
extended one day for each day
beyond the first 24 hour period in
which your vehicle is at an
authorized dealer facility for
warranty service. You may be asked
to show the repair orders to verify
the period of time the warranty is to
be extended. Your extension rights
may vary depending on state law. Mileage Extensions :
Prior to
delivery, some mileage is put on
your vehicle during testing at the
assembly plant, during shipping,
and while at the dealer facility. The
dealer records this mileage on the
first page of this warranty booklet at
delivery. For eligible vehicles, this
mileage will be added to the
mileage limits of the warranty
ensuring that you receive full benefit
of the coverage. Mileage extension
eligibility:
.Applies only to new vehicles
held exclusively in new vehicle
inventory.
.Does not apply to used vehicles,
GM-owned vehicles, dealer
owned used vehicles, or dealer
demonstrator vehicles.
.Does not apply to vehicles with
more than 1,000 miles on the
odometer even though the
vehicle may not have been
registered for license plates.
Touring Owner Service –
Foreign Countries
If you are touring in a foreign
country and repairs are needed,
take your vehicle to a GM dealer
facility, preferably one which sells
and services Buick vehicles. Once
you return to the United States,
provide your dealer with a statement
of circumstances, the original repair
order, proof of ownership, and any
paid receipt indicating the work
performed and parts replaced for
reimbursement consideration.
Important: Repairs made
necessary by the use of improper or
dirty fuels and lubricants are not
covered under the warranty. See
your owner manual for additional
information on fuel requirements
when operating in foreign countries.
