2011 BUICK LACROSSE phone

2011 Buick Limited Warranty andOwner Assistance Information
Emission Control SystemsWarranty . . . . . . . . . . . . . . . . . . . . . . 18
What Is Covered . . . . . . . . . . . . . 18
How to Determine the Applicable Emissions
Control System
Warranty . . . . . . . . . . . . . . . . . . . 18
Federal Emission Control System Warranty . . . . . . . . . . 18
California Emission Control System Warranty . . . . . . . . . 20 Emission Warranty
Parts List . . . . . . . . . . . . . . . . . . . . . 23
Emission Warranty Parts List . . . . . . . . . . . . . . . . . . 23
Replacement Parts . . . . . . . . . . 27
Maintenance and Repairs . . . 27
Claims Procedure . . . . . . . . . . . 28
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 29
State Warranty Enforcement Laws . . . . . . . . . . . 31
Warranty Information for California Only . . . . . . . . . . . . . . . 32
Special Coverage Adjustment Programs Beyond the
Warranty Period . . . . . . . . . . . . . . 33 Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . . . 34
Customer Assistance for Text Telephone (TTY) Users . . . . . . . 35
Online Owner Center . . . . . . . . . . 36
Online Owner Center (U.S.) —
www.gmownercenter.com/
buick . . . . . . . . . . . . . . . . . . . . . . 36
My GM Canada (Canada) —
www.gm.ca . . . . . . . . . . . . . . . . 36
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 37
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 38

Things to Know About the New Vehicle Limited Warranty 13
Warranty Repairs–
Component Exchanges
In the interest of customer
satisfaction, GM may offer
exchange service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts which may be
new, remanufactured, reconditioned,
or repaired, depending on the
component involved.
All exchange components used
meet GM standards and are
warranted the same as new
components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, tape players, batteries, and
powertrain control modules.
Warranty Repairs –Recycled
Materials
Environmental Protection Agency
(EPA) guidelines and GM support
the capture, purification, and reuse
of automotive air conditioning
refrigerant gases and engine
coolant. As a result, any repairs GM
may make to your vehicle may
involve the installation of purified
reclaimed refrigerant and coolant.
Tire Service
Any authorized Buick or tire dealer
for your brand of tires can assist you
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact Buick Customer
Assistance Center. The toll-free
telephone numbers are listed under
Customer Assistance Offices on
page 34.
After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim, and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your dealer as soon as

30 Customer Satisfaction Procedure
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with
the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. GM reserves the right to
change eligibility limitations and/or
to discontinue its participation in this
program.

34 Customer Assistance Offices
Buick encourages customers to call
the toll-free telephone number for
assistance. However, if you wish to
write or e-mail Buick, refer to the
address below.
United States
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994Canada
Customer Communication Centre,
CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Mexico, Central America, and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520 Mexico, D.F.
01-800-466-0818
Long Distance: 011-52-53 29 0818

Customer Assistance for Text Telephone (TTY) Users 35
To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), Buick has TTY
equipment available at its Customer
Assistance Center and Roadside
Assistance Center.
The TTY for the Buick Customer
Assistance Center is:
1-800-832-8425 in the United States
1-800-263-3830 in Canada
The TTY for the Buick Roadside
Assistance Center is:
1-888-889-2438 in the U.S.

36 Online Owner Center
Online Owner Center (U.S.)—
www.gmownercenter.com/
buick
Information and services
customized for your specific
vehicle —all in one convenient
place.
.Digital owner manual, warranty
information, and more
.Online service and maintenance
records
.Find Buick dealers for service
nationwide
.Exclusive privileges and offers
.Recall notices for your specific
vehicle
.OnStar®and GM Cardmember
Services Earnings summaries Other Helpful Links:
Buick
—www.buick.com
Buick Merchandise —
www.buickmerchandise.com
Help Center —www.buick.com/
helpcenter
.FAQ
.Contact Us
My GM Canada (Canada) —
www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease. Here are a few of the valuable tools
and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.
.My Driveway: Access quick links
to parts and service estimates,
check trade-in values,
or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.