2010 VOLKSWAGEN JETTA Service maintenance

Booklet 1.2 USA Warran ty
What is not covered
Tires
Tires are not covered by this warranty, but are
separate ly wa rrant ed by the tire manufacturer .
To ass ist you in obtaining related Wa rranty in­
fo rm ation, a list of tire manufacturers and ad- dresses
is provided th e e nd of thi s booklet.
Ve rify wit h the tire manufacturer what is covered
under their war ra nt y
Maintenance services and mechanical adjustments
This warra nty does not cover the cost of part s
and labor involve d in any sched uled maint e­
nance service .
T his warranty does not cove r th e re placem ent of
fi lters, o il, lubrica nts, fluid s, or air co nditioner
refr ige ra nt char ge, unless their re pla cement i s a
n ecessa ry part of warra nty serv ice o n a covere d
compo nent. Me
chan ica l ad justm encs not associate d with a
d efec t in mate rial or wo rkm ansh ip are not cov­
e red afte r the firs t yea r o r 12, 000 miles, which­
ever occ urs fir st (i. e. hea dlight adj ust m ent ). T his
wa rranty does not cove r wheel ali gnm ent or tire
balan cin g
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
T hi s warranty does not cover:
• damage or malfunction s which are the res ult
of improp er repair of the ve hicle, installation of
any non Genu ine Vo lkswagen parts that will
a lter t he ve hicl e pe rfo rm ance s pecifi catio ns
from th ose set by the veh icle manufacturer,
mod ification s to the vehicle (i ncluding th e e n­
gine manageme nt sys te m ), accesso ries suc h as
a larm sys te m s, remo te sta rters, roof racks or
co mmun ications e quip ment , defects or fa ilur es
res ultin g from the use of new parts not so ld or
a pproved b y Vo lkswage n, or use d p art s, or the
resultant damage to assoc iated parts or systems;
or
• dama ge or ma lfunctio ns which were ca used
by the alteration of the ve hicle, in particu lar any
m ajor or stru ctura l a lt era tions su ch as t he con­
versio n of the ve hicle to a convertib le o r th e
modification of the roof to accommodate a glass
r oof st ructure or ot her similar stru ctural alter­
ation s; or
4 Limited New Vehicle Warranty
• damag e or malf un ction s cause d b y in ten­
tiona l o r unint enti onal mi sfuelin g, c ollision or
modifications of the vehicl e, includ in g, but n ot
li m it ed to t he in sta llat ion of en gin e mana ge­
m en t co mpon ents not app rove d by Volkswagen:
or
• dama ge or malfun ctions re sulting from the
use of th e vehicle in co mp etitive even ts or
ca used
accide nt or fire; or
• damage or malfunctions res ulting from con­
tinued operation of the vehicl e afte r a wa rning
li g ht , ga uge readin g or oth er warni ngs indi cate a
mechanica l or ope ra tional proble m ; o r
• damage or malfun ctions due to s usp ension
m odifi cation s, suc h as the in sta llati on of afte r­
m ark et sp ri ng s, s hock absorbe rs, or lowe ring
k its .
This warrant y do es not cove r ve hicles severe ly
dama ged and
I or declared to be a to tal loss by
a n insurer or ve hicles sub stantiall y re -assem­
bl ed fr om o r repair ed with p art s obtai ned from
another used vehicl e

Bookle t 1.2 USA Warranty
Free-of-charge repair
Repair s under this warranty are made free of
charge. Your au thori zed Volk swag en dea ler w ill
What is not covered
Maintenance services
Thi s warrant y does not cove r the cos t of part s
a nd labor in volve d in any sc hedul ed m aint e­
nanc e serv ice. Sc hed uled m ainte nance serv ices
a re described in your Volkswagen Maintenanc e
Bookl et. repair th
e defecti ve part or rep lace
it with a new
or rema nufa ctur ed g enuin e Volk swagen part.
Thi s wa rranty does not cove r the rep la ce ment of
filt ers , oil, lubri cants o r fluid s unle ss their re­
p lace ment i s a nece ssa ry pan of warranty ser­
vice o n a cover ed co mp one nt.
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
Thi s warr anty does not cove r:
• dama ge or malfun ctio ns w hich are the resul t
of imp roper r epair of th e ve hicle, insta llation of
any non Genu ine Volkswagen parts that will
a lt er the vehicl e per fo rmanc e specifi cation s
fro m tho se se t by the ve hicl e manufa cturer,
modifi cations to the veh icle ( includ ing t he e n­
g in e m anage ment sys te m). accessor ies su ch
ala rm systems, re mot e star te rs, roof racks or
co mmuni cation s equipm ent , d efects or fa ilur es
r es ultin g from th e use o f new part s not sold or
approv ed by Volk swagen , or used parts, o r th e
r es ultant damage to asso ciated part s or sys te m s;
• dam age or malfun ctions wh ich were cause d
by the alterat ion o f the vehicle, in particu lar a ny
major or structura l alterations su ch as the co n­
ve rs ion of
veh icle to a conv ertibl e or th e
modifi cation of th e roof to accommoda te a gla ss
roof struc ture or other simil ar structural alt er­
a ti ons;
Wear and tear items
Thi s wa rran ty do es not co ve r th e repla cement of
any powert ra in compon ent s th at wear as a re­
s ult of normal use or dete riorat io n.
8 Limited Powertrain War ranty
• d am age or mal functio ns ca use d by int en­
tional or unint enrional misfu eli ng, collisio n or
mod ifica tion s of the veh icl e, includ in g, but not
li m ired
rh e or en gin e manage­
m ent com ponents not ap prove d by Volkswage n;
• d am age o r m alf un cti on s res ult in g from the
u se of t he ve hicle in co mp etit ive eve nts or
caus ed by accid ent or fire ; or
• damag e or m alfun ction s res ultin g from co n­
t inued operation of the ve hicle after a warn ing
light, gauge rea din g or other wa rnings ind ica te a
mechanical or operatio nal probl em ; or
• damag e or malfunction s du e to su sp en sion
m odifications, such as the ins ta llation of after­
market spr ing s, s hock absorbe rs, or lowering
kit s.
Th is warranty does not cove r ve hicles severe ly
dama ged and
I or decla re d to be a total los s by
an in sur er o r ve hicle s substant ia lly re-asse m­
bled
or repaired wit h part s obtai ned from
a not her use d vehicle.

man ner t o put the ve hicle back a con­
form ing co nditi on , o r
Booklet 1.2 USA Warranty
• the use of an unc enified p an or to no nco m­
pliance with the in stru ctions for proper mainte ­
nance and use, w hich is not re lated
1 0 th e 1/M
Tes t
the or igi nal re ta il purcha ser
o r orig inal lessee, and any sub sequen t p u r­
chaser or lessee or, if th e ve hicle is firs t pla ced in
Proper maintenance and use
In stru cti on s fo r pro per maint enan ce are c on ­
t a in ed in you r Vo lkswage n Maintenan ce
b oo klet. T im e and mil ea ge interva ls, at w hi ch
m ainte nan ce is
1 0 b e perform ed, m ay vary from
m ode l to m ode l.
Vo lk sw age n reco mm end s yo u keep a record o f
sc hedu led maint en an ce by having your Vo lk­
swage n
boo klet va lidated a t the
approx ima te time or mil eage interva ls by the au­
th ori zed Volkswagen dea ler or other service fa­
c ilit y that p erfo rmed th e m aint en an ce. If yo u
pe rfo rm th e maintenance yourse lf, kee p all doc ­
um ent ati on
pro of yo u have perf or med th e
m aint enan ce th e appro xima te tim e or
mil eage interva ls reco mm ended, that yo u h ave
Use of Genuine Volkswagen Parts
Volk swagen reco mm end s th at Ge nuine Volk­parts be used as rep lace ment p art s for
th e main tenan ce. re p air or re pl aceme nt of emi s­
s io n co ntrol syste m s. U se o f re pla cement part s
w hi ch arc not eq uiva le nt t o Genui ne Volk­
in emi ssion p erf orm an ce and du­
rabilit y ma y imp air the eff ec tive ness of e mi ssio n serv
ice as a demo nstrator or co mp any de mon­
s trato r o r co mpany car prio r to delivery , on th e
dat e it is fir st pl ace d in
use d pro per part s. and that yo u were able 1 0 per ­
for m the ma inten an ce prop erly .
Fa ilur e to maint ain yo ur vehicle accord in g
10 th e
i n str ucti on fo r p roper maint enan ce may cause
th e veh icle to ex cee d appli cable e missio n s s ta n­
dard s and could resu lt in d eni al o f warranty cov­
erage. Howeve r, Vo lkswagen w ill not deny a
wa rranty claim solely on the basis of your failur e
t o maintain th e veh icle according to the instru c­
ti ons or fa ilure to ke ep a recor d of ma int ena nce.
In str u cti o ns fo r prop er u se of the ve hicle are
c o nt ain ed in your Volkswage n Owne r's
co ntr ol sys te ms. Alth oug h use o f pa rts o the r
th an Ge nuin e Vo lk swagen parts does no t in va li­
d ate th ese warranti es, Volkswage n ass um es no
li ab ility und er th ese warra nti es fo r fa ilu re o f
s u ch part s and damag e to o ther p art s ca use d by
s u ch
Federal Emissions Warranties 17

@ Booklet 1.2 USA Warranty
EPA certified replacement parts
Mainte n ance, repair , or replacement of emis·
s ion contro l de vices a nd syste ms m ay be
fo rmed b y any autom otive service an d rep air es· t
a b lishment or qualifi ed indi vidual u sin g ronment al Prot ection Agency (EPA) cert ified p lace ment part s.
Maintenance and repairs performed by independent service shops
Without in validat ing choose to have main tenan ce, repair o r replace·
m ent of emi ssio n contro l com ponent s per·
for med b y any automo tive serv ic e es tablish­
m ent or ind iv idual qualified to perform such
services. However, t he cos t o f su ch serv ices is
n ot cove red by these warra nties ex cep t i n
genc ies. If the in dep end ent service esta b lish- ment
find s
defect, yo u m ay delive r
th e vehicle to an aut horize d Vo lk swage n dea ler
an d h ave the defect correc te d free of char ge.
Volkswagen will not b e liabl e for any ex pen ses,
w hi ch yo u have incurr ed at the independ ent
v ice es tablishm ent , except for em erge ncy pairs. See "Emerge ncy Rep air s" fo r further
Parts not scheduled for inspection or replacements
A ny part , whic h is not schedu led fo r inspecti on
or re pla cement at maintenan ce int ervals
fied in th e Volkswage n Mai ntenance bookl et, is covere
d by thi s warranty for t he full war ranty
Scheduled part inspection or replacement
A part scheduled onl y for insp ec tion in dan ce wi th Volkswagen's instru ctions or quir ed sc hed uled mai nten ance is cove red for
th e durati on of these warrant ies .
Damage to non-warranty parts
If failur e ofa warra nt ed part causes damage to a
p a rt no t covere d by warra nty, the
ran te d part will be re pl ac ed free of ch arge
18 Federal Emis sions Warranties
A part insta lled in acco rdance with swage n's instruc tions or req uire d sc hed uled
m aintenanc e is w arranted unt il th e next
uled replace ment interva l or for the durat ion of
t h ese wa rra nti es.

Emergency repairs
Emer gency repai rs perfor med by a non -Vo lk­
s wa gen service facility will be re imbur sed if th e
r e pair work was nee ded an d co rrec tly per ­
fo rm ed, and it was impossib le or unr easo nab le
und er
circums tances to or dri ve your
Vo lkswagen lo nea rest autho rize d Volk­
swage n dealer. The maxi mum r eimbur sement
a llowable is an amount equal
if yo ur
a uth orized Vo lk swage n dealer had compl eted
repair (s). Reim bursement will be co nsidered
B oo kle t 1.2 USA War rant y
when you submit th e fo llow ing items to your au­
thori zed Vo lkswage n deal er:
• A sta te m elll exp laining
circ um stan ces prevented you from gelling an
ri zed Volkswagen dea ler,
• Paid receipt(s),
• Repa ir orde r(s ), and
• Pan(s) removed from your Vo lkswagen.
Damage caused by tampering, use of improper fuel, abuse, neglect
and improper maintenance
T hese warra nties do cove r any damage the vehicle caused by tam perin g emi ssion
contro ls, use of fue l co ntainin g lead, or fuel not
m ee tin g th e sp ec ific ati ons
in
Implied warranties
A ny imp lied warranty, including any warranty
of mer ch antab ility or warranty of fitness for a Ow
ner's Man ual, an d ab use , negle ct or im­
p roper maim en ance of the ve hicle. D iagnos is
an d re pair of such damage are
the expense of
p arti cu lar purpo se, is limited in d urat ion to the peri od of the se wrillen warrantie s.
Incidental and consequentia l damages
T hese warra nties do not cover a ny in cident al or
c on sequ ent ia l dama ges, including lo ss of resale
value,
p ro fits or ea rning s, and out-of­
po cke t ex pen ses for substitute transpor tation
or lod ging.
So me
do not a llow ex clu sio n or limi ta­
ti on of incidenta l o r co nseq uemial damag es, so
limitation o r excl usio n m ay ap ply to
yo u.
rece ived the serv ices
pro mised in these warra ntie s, plea se follow
pro cedu res descr ibed in book le t u nder t he "C ustom er
• You may o btain furthe r informati on re­
ga rdin g Emiss ion s Per fo rman ce Warranry o r violatio n of terms o f Emi ssio ns
Performance Wa rra nry by co nta cting: Manager,
Cer tification and Co mp lia nce D ivisio n
(6405 )), Wa rrant y Claims, En vironm ent al Pr otect ion
Age ncy, Ariel Build in g, 120 0 Pen nsy lv an ia
Avenue, N.W., Was hin gton, DC 20 460
Fed eral Emi ssion s Warranti es 19

Proper maintenance and use
Inst ructions fo r proper main tenanc e a re con­
tain ed in your Vo lkswagen Maintenance
book le t. Tim e a nd mil eage int erv al s at whic h
ma intenance is to be perfor med , may vary from
mod el to model.
Volk swagen recom mend s yo u keep a record of
sc heduled maintenance performed by having
your Volkswage n Main te nance bookle t va li ­
d ated at the approximat e time or m ileage inter­
val s by an aut horized Volkswage n deal er, and
t hat you prov ide these records to the new owner
whenever you sell the vehicle.
Use of Genuine Volkswagen Parts
Vo lkswag en recommends that Genu ine Volk­
swage n parts be used as rep lacement parts fo r
th e main te nance , repair or rep lace ment of em is­
s ion contro l sys te m s. Use of re placement part s
w hi ch a re no t equ ivalen t to Genuin e Volk ­
swage n parts in emis sion performan ce and du­
rability may impair the effective ness of emiss ion
Booklet 1.2 USA Warranty
Fai lure to ma intain yo ur vehicle acco rding to t he
in struc tion for proper maintenance may cause
t h e veh icle
to e xceed applicab le em iss io ns sta n ­
d ards and could result in denial of warranty cov­
e rage. Howev er, Volk swagen w ill not deny a
wa rran ty clai m sole ly on the basis of your failure
to maintain t he veh icle accord ing to the in struc­
tio ns o r fa ilu re to keep a record of maint en ance.
I n st ru ctions fo r proper use of the vehi cle are
co ntained in your Volkswage n Owne r's
Ma nual.
co ntrol system s. Although use of parts o ther
than Genu in e Volkswagen part s do es not in va li­
dat e thes e wa rran ties, Volkswage n ass um es no
liability unde r these wa rranties for failu re of
suc h part s and damage
to other parts caused b y
s u ch fa ilu re
Maintenance and repairs performed by independent service shops
Without in val idating t hese warrant ies, you may
c h oo se to have maintenance, repa ir or repla ce­
me nt of e mission contro l compone nts per­
formed b y any automotive service estab lish­
ment or individual q uali fied to p erfor m su ch
se rvi ces. However , the co st of su ch serv ices is
not covered by these warrant ies except in em er­
ge ncies. If the ind epe ndent serv ice estab lish- m
ent find s a warrantable defec t, you may deliv er
th e ve hicle to an au thori zed Volkswagen dea ler
and have t he defect corrected free of charg e.
Vo lkswagen
will not be liab le for any expens es
w hi ch yo u have incurred at th e ind ep ende nt ser ­
vic e establis hmen t, excep t for em ergency re­
pa irs. See "Emerge ncy Repairs" for further
details.
Parts not scheduled for inspection or replacement
An y pa rt, w hich is not sched uled for in spe cti on
or rep lac em ent at maint enance in terva ls sp eci­
fied in th e Volkswagen Mainten ance bookle t, is
cov ered by th is warranty for t he full warrant y pe- riod.
Any s uch part s repai red o r rep lace d under
wa rra nty are wa rranted for th e remaining war­
ra nty peri od.
California Emissions Warranties 25

Booklet 1.2 USA Warranty
Scheduled part inspection or replacement
A sche duled o nly fo r inspection in accor­
dance with Volkswagen's instru ctions or re­
q ui red schedu led maint enan ce is covered for
the duration of these warranties.
Damage to non -warranty parts
If fa ilur e of a wa rranted causes damage to a
part not covered by warranty, th e no n-war­
ranted part w ill also be replaced free of c harge .
-4
Emergency repairs
Em ergency repai rs performed by non-Volk­
swage n service facility w ill be reim bursed if the
repa ir wo rk was needed and correctly per­
fo rm ed, and
was impossib le or unrea sonable
under the circ umstances to tow or drive your
Vo lkswage n
to the nea res t a uth orized Vo lk­
swagen dealer. The maxim um reim bursement
allowable is an amo unt equal to the cost if yo ur
aut hor ized Volkswagen dea ler had comp le te d
the repai r(s). Reimburs em ent wi ll be cons idered A
install
ed in accordance wi th Vo lk­
swagen's instru ction s or requi red sc heduled
mainte nan ce is warranted until the next sched­
ul ed replacement interval for the durat io n of
the se wa rrant ies.
-4
when you submi t the fo llowing ite m s 10 yo ur au­
thorized Volkswagen deale r:
• A sta tement explainin g the circumstances
that prevented you from getting
an autho­
ri zed Volkswage n dea le r,
• Paid recei pt(s),
• Repa ir order(s). and
•
removed from your Volkswage n. -4
Damage caused by tampering, use of improper fuel, abuse, neglect
and improper maintenance
These warra nties do n ot cover any dama ge to
the vehicle ca use d by tamper ing wit h emiss ion
contro ls, use of fue l containing lead, or fuel n ot
meeting the specifica tion s set forth in th e
Implied warranties
Any implied warran ty, includin g any warrant y
o f m erchantabi lity or war ranty o f fitne ss for a
26 California Emis sions Warranti es
Owner's Manual, and abuse, neglect or im ­
p rope r ma inte nance of the vehicle. Diagnos is
a n d re pair of suc h damag e are at t he ex pense of
t h e ow ner.
-4
p ar ticular purpo se, is limit ed in duration to th e
state d period of these wr itten warra nti es. -4

Booklet 1.2 USA Warranty
Free -of -charge repair
R epairs under are made free of
c harge. Your auth orized Vo lkswage n dealer will
What is not covered
Maintenance services
T his warranty does not cover the cost of parts
and labor invo lved in any scheduled main te­
nance service. Sched uled maint enan ce serv ices
are desc ribed in your Vo lkswagen Maintenance
13ook le l. repair
defective pa
rt o r r epla ce it wi th a or re manu fac turcd genuine Volkswagen
Thi s wa rranty d oes not cover replacemem of o il, lub rica ms or fluids unless th eir re­
p lac em en t is a nec essary of wa rranty ser­
v ice on a covered
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
This warranty does not cover:
• damage or malfunctions which are the result
of improper repair of the vehicle, insta llation of
any non Genuin e Vo lkswag en parts
will
alter the vehicl e performance specilication s
fr o m tho se set by the vehicle manufa ctur er,
m odilicati ons
the vehicle (includi ng the en ­
g in e management system), accessories su ch as
ala rm syste ms, remote starters, roof racks or
co mmunication s equipmelll, defects or failur es
r es ulling from
use of new part s not sold or
a pp rove d by Volkswage n, or used parts, or the
re sultant damage to as socia ted parts or sys te m s:
• damage or malfunctio n s which were ca use d
by the alteration of the vehicle, in particular any
major or st ru ctu ral al tera1ions su ch as
th e con ­
vers ion of the vehic le
10 a co nve rtib le or t he
modilication of1h e roof10 accom modate a gla ss
roo f s1ru ctur e or o ther sim ila r alt er­
a li ons;
Wear and tear items
Th is wa rran ty does not cove r re pl ace men1 of
a n y powertra in comp on ent s that wear a re­
s ult of no rma l use o r
8 Limited Pow ertrain Warranty
• damage or ma lf u nct ions caused by in1cn -
1i on al o r unint e111i ona l mi sfue ling, collision or
modilications of the vehicl e, including, but not
limit ed t o th e installatio n of eng ine m anage ­
m ent co mpon ent s not approv ed b y Vo lkswagen;
• damage or malfunc tio ns res ult ing from the
u se o f the veh icle in comp etitive events or
cause d by accide111 or fire; or
• damage or malfunctions resulting from con­
tinue d operat ion of th e vehicle
a warning
li g h t, gauge reading or ot her warnings indicate a
m ec hani cal or opera tional problem; or
• damage or ma lfunctions due to s uspens io n
su ch as the ins1aUa1ion of af te r­
m arke t sp rings, s hock absorbe rs, or lowe ring
kits.
This warranty does not cover vehicles severely
dam aged a nd
I or d eclared 10 be a to tal l oss by
an i nsure r or vehicles re- asse m­
b le d from or rep aired wit h parts obta ined from
a noth er used