2010 VOLKSWAGEN GOLF Owners Manual

Under certain circumstances , your to structions for Maintenance with the
may require you to furnish proof of w ith those maintenance tions which has reason to were not performed and which be the cause of the Check inspection
tenance or repair of the
or workmanship , or not
part,
and you are not to offer information that the
part is either not defective or to the
not deny a to:
warranty work o r service
work performed in an emergency to rectify an
unsafe condition
vided you have taken steps in a manner to
put the back into a conforming condition, or
the use of an uncertified part or to ance with the instructions for proper maintenance
and use, which is not to the Check
inspection
to th e pu rchase r or and any subsequent purchaser or see or, if the in service as a
" demons trator" or "company " car prior to on the date it is first in service .
Proper m aintenance and use
for proper maintenance are contained
in the mainte nance section of this Time
and at wh ich maintenance is to
be performed, may vary fro m to
recommends you keep a record of
at the approximate
time or
and that you provide these records
to the new owne r whenever you
to maintain your struction for prope r maintenance may cause the to exceed of warranty coverage.
However,
for proper use of the
Use of Genuine
recommends that Genuine
of emissio n parts which
are not parts in emission performance and
ranties for of such pa rts and damage to
Maintenance and repairs perform ed by indep endent service shops
Without
ment of emission components performed
by any automotive service
to perform such services. However,
t he cost of such services is not covered by these
warranties except in emergencies. the ent service fect. you may and have the defect corrected
free of charge. for any exp enses w hich you have incurred at th e indep endent servic e "Emergency Repairs" for
further
Emiss io ns S ys te m D efect Warran ties

Parts not scheduled for inspection or replacement
Any part, which is not scheduled for inspection or
replacement at maintenance intervals specified in the Maintenance booklet, is covered
by this warranty for the
uled maintenance is covered for the duration of these warranties.
A part
in accordance with Volkswagen 's
instructions or required scheduled maintenance is
warranted until the next scheduled replacement
terval for the duration of these warranties.
Damage to non-warranty parts
your model is within the United Emissions Warranties , Canadian can submit a warranty claim. Proof of ed residence is required . the Canad ian
dealer cannot submit your warranty claim, you may
be asked to pay for the repair .
your return to
the United please present the invoice to your United
stances to tow or drive your model the
nearest authorized Volkswagen dealer. The
dealer
had comp leted the repair(s ). Reimbursemen t
dealer:
A sta temen t explaining the circumsta nces that
prevented you from gettin g to an authorized
Paid receipt(s),
Repair order(s) , and
Part(s) removed from your model
Damage caused by tampering, use of improper fuel, abuse, and improper maintenance
Th ese limited warranties do not cover any damage
to the vehicle caused by tampering with emiss ion controls , use of conta ining lead, or fuel not
meet ing the specifications set forth in the Owner's
Manua l, and abuse , neglect or improper
warranties
Any warranty, including any warranty of merchantability or warranty of fitness for a particular purpose, is limited in duration to the stated period of these written warranties.
and consequential damages
These limited warranties do not cover any denta l or consequential damages, including but not
states do not
Notice

Consumer Protection
your aut ho rized Volkswagen dealer or gen Customer Represen tative has been
wagen offers additio na l assis ta nce th rough BBB a dispute resolution program adminis­
t ered by the Counc il of Better Business Bureaus.
The BBB
program is free of cha rge to
yo u but there are some vehicle age and mileage
so please BBB f o r
more
1
BBB please be prepa red to
p ro vide the inform atio n:
Your name and address
The Vehicle
The make, model, and model year of your
The date and current mileage of you r
veh ic le
A description of the concern with your
Th e BBB prog ram consists of two
parts: mediation and arbitration. Mediation means
that BBB staff
acce ptabl e re sol ution.
bitration hea ring.
Arbitratio n is a pr ocess
by which an impartial son makes a decision on you r claim. The arbitra­
tors are not connecte d wit h the automobile industry
and serve on a volun tary basis .
may attend
the hearing in perso n, be represented by an ney, bring witnesses, and give supporting of appearing in per son, you may quest a wri tten or even a teleph one arbit ration heari ng. Th e BBB mak e every effort to obtain
a final resol ution of your within 5 busi ness days of the hear ing (th at is, wit hin days of w hen your claim was unless state or Federal law
provides otherwise. then have the opportunity
to accept or reject the decision.
you accept the decision, the manufact ure r be required to its within the timeframe specified by
the arb itra to r.
al law, and the manufacturer not be required to
com ply with any part of the decision. State-Specific Warranty Enforcement Laws
Each sta te has enacted warranty enforcement
l aws (commo nly referred to as "lemon that
permit owners to obtain a replacement vehicle or a
refund of the purchase price under certain circum­
stances. Although the provisions of these laws
vary fr om state to state, their intent is to provide
owners wit h certain rights if they experience signifi­
ca nt service-relate d difficult ies with their new
To the extent
Volks- wage
n the opportunity to make any needed repairs
before the owner pursues other remed ies provided
by that state's
law (in req uired by state quests that the owner provide the written notifica­
tion) . Th e ow ner should send written notificat ion to:
Volkswagen Group of America, Customer CARE Hamlin Road Auburn Ml 4B326
Telephon e: 1 B22-B9B7
Consumer Protection

remedies. Please refer to the BBB
Volkswagen participates in BBB a
mediation/arbit ration program administered by the
Council
of Better Business Bureaus Wilson
Boulevard,
you have a problem arising under any Volkswa­gen written warranty , we request that you bring it
Volkswagen's attention. we are unable to resolve
it, you may a claim with BBB Claims must be with BBB within
six (6) months after the expiration of the warranty .
To file a claim with BBB
1
you have to provide your name and address , the
brand name and Vehicle
you are seeki ng.
BBB
staff may try to help reso lve your
d ispu te through mediation. mediation is not suc­
cessful , or if you do not wish to participate in medi­
ation , claims within the program's jurisdiction may
be presented to
an arbitrator at an informa l hear­
ing. The arbitrator's decision should ordinarily be
issued within
days from the time your complaint
is filed ; the re may be a delay of 7 days if you did
not first contact Volkswagen about your problem ,
or a delay of up to days if the arbitrator requests
an inspection /r eport by an impartial technical ex­
pert
or further investigation and report by BBB AU­
are requi red to use BBB
before pursu­
ing rights and remedies under any other state or Federal law.
California Emissions Warranties Californ
ia
1793.22(b ) creates a pre­
sumption that Volkswagen has had a reasonable
number
of attempts to conform the vehicle to its
applicable express warranties if, w ithin 18 months
from delivery to the buyer or
The same nonconformity (a failure to con form
to the written warranty that substantially impairs
the use, value . or safety
of the vehicle) results in a
condition that is to cause death or serious
bodily injury if the vehicle is driven AND the non­
conformity has been subject to repair two
or more
times by Volkswagen or its agents AND the buyer
or lesse e ha s dire ctly notified Volkswagen of the
need for the repair of the nonconformity;
The same nonconform ity has been subject to
repair 4 or more times by Volkswagen or its agents
AND the buyer has notified Volkswagen of the
need for the repair of the nonconformity ;
BE
Volkswagen Group of Ame ri ca,
repairs , re imbu rsement for money paid
to repair a veh icle or other expenses incurred as a
result of a vehicle nonconformity , repurchase or re­
placement of your vehicle , and compensation for
damages and remedies available under Volkswa -
gen's written warranty or applicable law.

Afterword
has always been Volkswagen 's policy to ously improve its products. Volkswagen, therefore,
reserves the right to make changes in design and
specifications , and to make additions or ments to its products without incurring any tion to factured.
Specif ica tions are subject
to change without notice. T
ext a
nd specifications in this manual are based on information and knowledge available at the time of printing.
May not be reproduced or translated in whole or
in part without consent of Volkswagen AG.
Volkswagen Group of America
For the environment
on environmentally friendly paper

California Emissions Warranties:
Edition :
English Part#: MY12CAEMWAR .23