Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-5
Customer Assistance for Text Telephone
(TTY) Users...............................................8-6
Customer Assistance Offices............................8-6
GM Mobility Reimbursement Program................8-6
Roadside Assistance Program..........................8-7
Scheduling Service Appointments.....................8-9
Courtesy Transportation Program......................8-9
Collision Damage Repair................................8-11Reporting Safety Defects................................8-14
Reporting Safety Defects to the
United States Government..........................8-14
Reporting Safety Defects to the
Canadian Government................................8-14
Reporting Safety Defects to Saturn..................8-15
Service Publications Ordering Information.........8-15
Vehicle Data Recording and Privacy................8-16
Event Data Recorders...................................8-17
Navigation System........................................8-17
Radio Frequency Identification (RFID)..............8-18
Radio Frequency Statement...........................8-18
Section 8 Customer Assistance Information
8-1
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Event Data Recorders
This vehicle has an Event Data Recorder (EDR). The
main purpose of an EDR is to record, in certain crash or
near crash-like situations, such as an airbag deployment
or hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems performed. The
EDR is designed to record data related to vehicle
dynamics and safety systems for a short period of time,
typically 30 seconds or less. The EDR in this vehicle
is designed to record such data as:
•How various systems in your vehicle were operating
•Whether or not the driver and passenger safety
belts were buckled/fastened
•How far, if at all, the driver was pressing the
accelerator and/or brake pedal
•How fast the vehicle was traveling
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age,
and crash location) is recorded. However, other parties,
such as law enforcement, could combine the EDR
data with the type of personally identifying data routinely
acquired during a crash investigation.To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.
Saturn will not access this data or share it with others
except: with the consent of the vehicle owner or, if
the vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of Saturn’s defense of
litigation through the discovery process; or, as required
by law. Data that Saturn collects or receives may
also be used for Saturn research needs or may be made
available to others for research purposes, where a
need is shown and the data is not tied to a specific
vehicle or vehicle owner.Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
8-17
ProCarManuals.com
Manual Seats................................................... 2-3
Message
DIC Warnings and Messages........................4-41
Mirrors
Manual Rearview.........................................3-35
Outside Automatic Dimming Mirror.................3-36
Outside Power Mirrors..................................3-35
MP3 .............................................................4-62
Muting a Call.................................................4-77
My GM Canada (Canada) — www.gm.ca............. 8-5
N
Navigation System, Privacy..............................8-17
Net, Convenience...........................................3-37
New Vehicle Break-In......................................3-21
O
Odometer......................................................4-23
Trip ...........................................................4-23
Off-Road
Recovery....................................................5-11
Oil
Engine.......................................................6-15
Engine Oil Life System.................................6-18
Pressure Light.............................................4-33
Older Children, Restraints................................2-30
Online Owner Center........................................ 8-5Online Owner Center (U.S.) —
www.gmownercenter.com/saturn....................... 8-5
OnStar Steering Wheel Controls........................1-29
Operation Tips................................................4-21
Other Information............................................4-80
Other Rainy Weather Tips................................5-14
Outlet Adjustment............................................4-21
Outlets
Accessory Power.........................................4-15
Outside
Automatic Dimming Mirror.............................3-36
Power Mirrors.............................................3-35
Owner Checks and Services.............................. 7-8
Owner Publications.........................................8-15
Owners, Canadian............................................... ii
P
Paint, Damage...............................................6-80
Pairing..........................................................4-70
Parade Dimming.............................................4-13
Park
Headlamps Off in Park.................................4-11
Shifting Into................................................3-30
Shifting Out of............................................3-32
Parking
Brake........................................................3-29
Over Things That Burn.................................3-32
10
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