2010 PONTIAC G5 Owners Manual

UsageFluid/Lubricant
Key Lock Cylinders Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Manual
Transmission Shift Linkage Chassis Lubricant
(GM Part No. U.S. 12377985, in
Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Chassis
Lubrication Chassis Lubricant
(GM Part No. U.S. 12377985, in
Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.Usage
Fluid/Lubricant
Hood Latch Assembly,
Secondary Latch,
Pivots, Spring Anchor, and
Release Pawl Lubriplate Lubricant Aerosol
(GM Part No. U.S. 12346293, in
Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Hood and Door Hinges Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Weatherstrip Conditioning Weatherstrip Lubricant
(GM Part No. U.S. 3634770, in
Canada 10953518) or
Dielectric Silicone Grease
(GM Part No. U.S. 12345579, in
Canada 992887).
7-11

Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your
GM dealer/retailer.
Maintenance Replacement Parts
PartGM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 22731072A3054C
Engine Oil Filter 12605566PF457G
Spark Plugs 1259800441-103
Passenger Compartment Air Filter 52493319CF125
Wiper Blades Driver Side — 22 in (56 cm) 15243233—
Passenger Side — 17 in (43 cm) 15243232—
7-12

Engine Drive Belt Routing
Dotted line shows routing for vehicles without air
conditioning.
7-13

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By
Services Performed
7-14

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By
Services Performed
7-15

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By
Services Performed
7-16

Customer Assistance and Information...............8-2
Customer Satisfaction Procedure ......................8-2
Online Owner Center ..................................... .8-5
Customer Assistance for Text Telephone (TTY) Users .............................................. .8-6
Customer Assistance Offices ............................8-6
GM Mobility Reimbursement Program ................8-7
Roadside Assistance Program ..........................8-7
Scheduling Service Appointments ....................8-10
Courtesy Transportation Program ....................8-10
Collision Damage Repair ................................8-11Reporting Safety Defects
................................8-14
Reporting Safety Defects to the United States Government ............................................. .8-14
Reporting Safety Defects to the Canadian Government ............................................. .8-15
Reporting Safety Defects to General Motors .....8-15
Service Publications Ordering Information .........8-15
Vehicle Data Recording and Privacy ................8-16
Event Data Recorders .................................. .8-17
OnStar
®..................................................... .8-18
Navigation System ....................................... .8-18
Radio Frequency Identification (RFID) .................................. .8-18
Radio Frequency Statement ...........................8-18
Section 8 Customer Assistance Information
8-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Pontiac. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service, or parts manager,
contact the owner of the dealership or the general
manager. STEP TWO:
If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the Pontiac Customer Assistance Center
at 1-800-762-2737. In Canada, call General Motors of
Canada Customer Communication Centre at
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage.
When contacting Pontiac, remember that your concern
will likely be resolved at a dealer’s facility. That is
why we suggest you follow Step One first.
8-2