2010 PONTIAC G3 phone

Cellular Phone Usage
Cellular phone usage may cause interference with the
vehicle's radio. This interference may occur when
making or receiving phone calls, charging the
phone's battery, or simply having the phone on.
This interference causes an increased level of static
while listening to the radio. If static is received while
listening to the radio, unplug the cellular phone and
turn it off.
Fixed Mast Antenna (Hatchback)
Vehicles without OnStar®have a fixed mast antenna
that can withstand most car washes without being
damaged. If the mast should ever become slightly bent,
straighten it out by hand. If the mast is badly bent,
replace it.
Check occasionally to make sure the mast is still
tightened to the antenna base located on the roof of the
vehicle. If tightening is required, tighten by hand.
Backglass Antenna (Sedan)
Vehicles without OnStar®have the AM-FM antenna
integrated with the rear window defogger, located in the
rear window. Make sure that the inside surface of the
rear window is not scratched and that the lines on
the glass are not damaged. If the inside surface is
damaged, it could interfere with radio reception. Also,
for proper radio reception, the antenna connector at the
top-center of the rear window needs to be properly
attached to the post on the glass.
Notice: Using a razor blade or sharp object to clear
the inside rear window can damage the rear window
antenna and/or the rear window defogger. Repairs
would not be covered by the vehicle warranty. Do
not clear the inside rear window with sharp objects.
Notice: Do not apply aftermarket glass tinting with
metallic film. The metallic film in some tinting
materials will interfere with or distort the incoming
radio reception. Any damage caused to your
backglass antenna due to metallic tinting materials
will not be covered by the vehicle warranty.
Because this antenna is built into the rear window, there
is a reduced risk of damage caused by car washes and
vandals.
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If static is heard on the radio, when the rear window
defogger is turned on, it could mean that a defogger
grid line has been damaged. If this is true, the grid line
must be repaired.
If adding a cellular telephone to the vehicle, and the
antenna needs to be attached to the glass, make sure
that the grid lines for the AM-FM antenna are not
damaged. There is enough space between the grid
lines to attach a cellular telephone antenna without
interfering with radio reception.Multi-Band Antenna
Vehicles with OnStar®have a multi-band antenna that is
located on the roof of the vehicle. The antenna is used
for the AM/FM radio, OnStar
®and the XM™ Satellite
Radio Service System. Keep the antenna clear of
obstructions for clear reception. If the vehicle has a
sunroof, the performance of the AM/FM radio, OnStar
®,
and the XM system may be affected if the sunroof
is open.
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Fuels in Foreign Countries
If you plan on driving in another country outside the
United States or Canada, the proper fuel might be hard
to find. Never use leaded gasoline or any other fuel not
recommended in the previous text on fuel. Costly
repairs caused by use of improper fuel would not be
covered by the vehicle warranty.
To check the fuel availability, ask an auto club,
or contact a major oil company that does business in
the country where you will be driving.
Filling the Tank
{WARNING:
Fuel vapor burns violently and a fuel fire can
cause bad injuries. To help avoid injuries to you
and others, read and follow all the instructions on
the fuel pump island. Turn off the engine when
refueling. Do not smoke near fuel or when
refueling the vehicle. Do not use cellular phones.(Continued)
WARNING: (Continued)
Keep sparks, flames, and smoking materials away
from fuel. Do not leave the fuel pump unattended
when refueling the vehicle. This is against the law
in some places. Do not re-enter the vehicle while
pumping fuel. Keep children away from the fuel
pump; never let children pump fuel.
To open the fuel filler
door, pull up on the
release lever with this
symbol on it. It is located
on the floor on the
outboard side of the
driver seat.
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When replacing the fuel cap, turn it clockwise until it
clicks. Make sure the cap is fully installed. The
diagnostic system can determine if the fuel cap has
been left off or improperly installed. This would allow
fuel to evaporate into the atmosphere. SeeMalfunction
Indicator Lamp on page 4‑29.
{WARNING:
If a fire starts while you are refueling, do not
remove the nozzle. Shut off the flow of fuel by
shutting off the pump or by notifying the station
attendant. Leave the area immediately.
Notice: If a new fuel cap is needed, be sure to get
the right type. Your dealer/retailer can get one for
you. The wrong type might not fit properly. This can
cause the malfunction indicator lamp to light and
can damage the fuel tank and emissions system.
See Malfunction Indicator Lamp on page 4‑29.
Filling a Portable Fuel Container
{WARNING:
Never fill a portable fuel container while it is in the
vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others:
.Dispense fuel only into approved containers.
.Do not fill a container while it is inside a
vehicle, in a vehicle's trunk, pickup bed, or on
any surface other than the ground.
.Bring the fill nozzle in contact with the inside
of the fill opening before operating the nozzle.
Contact should be maintained until the filling is
complete.
.Do not smoke while pumping fuel.
.Do not use a cellular phone while
pumping fuel.
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Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . .8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-5
GM Mobility Reimbursement Program . . . . . . . . . . . 8-6
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-6
Scheduling Service Appointments . . . . . . . . . . . . . . . 8-9
Courtesy Transportation Program . . . . . . . . . . . . . . . 8-9
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-10 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . .8-14
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Reporting Safety Defects to General Motors . . . 8-14
Service Publications Ordering Information . . . . . 8-15
Vehicle Data Recording and Privacy . . . . . . . . . . . . .8-16
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Radio Frequency Identification (RFID) . . . . . . . . . 8-17
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-17
8-1

If you do not agree with the decision given in your case,
you may reject it and proceed with any other venue for
relief available to you.
You can contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
STEP THREE —Canadian Owners : In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps One and
Two, General Motors of Canada Limited wants you to
be aware of its participation in a no-charge Mediation/
Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you file your complaint to the final
decision, should be completed in approximately
70 days. We believe our impartial program offers
advantages over courts in most jurisdictions because it
is informal, quick, and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
8-3

Online Owner Center
Online Owner Center (U.S.)—
www.gmownercenter.com/pontiac
Information and services customized for your specific
vehicle —all in one convenient place.
.Digital owner manual, warranty information,
and more
.Online service and maintenance records
.Find Pontiac dealers for service nationwide
.Exclusive privileges and offers
.Recall notices for your specific vehicle
.OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Pontiac −www.pontiac.com
Pontiac Merchandise —www.pontiacmall.com
Help Center —www.pontiac.com/helpcenter
.FAQ
.Contact Us
My GM Canada (Canada) —www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on GM
vehicles, get personalized offers, and use handy tools
and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
.My Showroom: Find and save information on
vehicles and current offers in your area.
.My Dealers/Retailers: Save details such as
address and phone number for each of your
preferred GM dealers/retailers.
.My Driveway: Access quick links to parts and
service estimates, check trade-in values,
or schedule a service appointment by adding the
vehicles you own to your driveway profile.
.My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
8-4

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), Pontiac has TTY equipment available at its
Customer Assistance Center. Any TTY user in the
U.S. can communicate with Pontiac by dialing:
1-800-833-PONT (7668). (TTY users in Canada can
dial 1-800-263-3830.)
Customer Assistance Offices
Pontiac encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Pontiac, the letter should be
addressed to:
United States—Customer Assistance
Pontiac Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.Pontiac.com
1-800-762-2737 or
1-800-833-7668 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-ROADSIDE (762-3743) From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada
—Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas —Customer Assistance
Please contact the local General Motors Business Unit.
8-5