Driving for Better Fuel Economy
Driving habits can affect fuel mileage. Here are some
driving tips to get the best fuel economy possible.
.Avoid fast starts and accelerate smoothly.
.Brake gradually and avoid abrupt stops.
.Avoid idling the engine for long periods of time.
.When road and weather conditions are
appropriate, use cruise control, if equipped.
.Always follow posted speed limits or drive more
slowly when conditions require.
.Keep vehicle tires properly inflated.
.Combine several trips into a single trip.
.Replace the vehicle's tires with the same TPC
Spec number molded into the tire's sidewall near
the size.
.Follow recommended scheduled maintenance.
Roadside Assistance Program
U.S.:1-800-ROADSIDE (762-3743)
TTY Users: 1-888-889-2438
Canada: 1-800-268-6800
As the owner of a new Pontiac, you are automatically
enrolled in the Roadside Assistance program. This
program provides technically trained advisors who are
available 24 hours a day, 365 days a year, minor repair
information or towing arrangements.
Roadside Assistance and OnStar
If you have a current OnStar subscription, press the
OnStar button and the current GPS location will be sent
to an OnStar Advisor who will assess your problem,
contact Roadside Assistance, and relay exact location
to get you the help you need.
Online Owner Center
The Online Owner Center is a complimentary service
that includes online service reminders, vehicle
maintenance tips, online owner manual, special
privileges and more.
Sign up today at: www.gmownercenter.com/pontiac
(U.S.) or www.gm.ca (Canada).
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Keep a record with all parts receipts and list the mileage
and the date of any service work performed. See
Maintenance Record on page 7‑16.
Adding Equipment to the Outside of
the Vehicle
Things added to the outside of the vehicle can affect the
airflow around it. This can cause wind noise and can
affect fuel economy and windshield washer
performance. Check with your dealer/retailer before
adding equipment to the outside of the vehicle.
Fuel
Use of the recommended fuel is an important part of the
proper maintenance of this vehicle. To help keep the
engine clean and maintain optimum vehicle
performance, we recommend the use of gasoline
advertised as TOP TIER Detergent Gasoline.
Look for the TOP TIER label on the fuel pump to ensure
gasoline meets enhanced detergency standards
developed by auto companies. A list of marketers
providing TOP TIER Detergent Gasoline can be found
at www.toptiergas.com.
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Engine Oil Life System
When to Change Engine Oil
This vehicle has the Engine Oil Life System, a computer
system that indicates when to change the engine oil
and filter. This is based on engine revolutions and
engine temperature, and not on mileage. Based on
driving conditions, the mileage at which an oil change is
indicated can vary considerably. For the oil life system
to work properly, the system must be reset every time
the oil is changed.
When the system has calculated that oil life has been
diminished, it indicates that an oil change is necessary.
A change engine oil light displays. Change the oil as
soon as possible within the next 1 000 km (600 miles).
It is possible that, if driving under the best conditions,
the oil life system might not indicate that an oil change
is necessary for over a year. However, the engine oil
and filter must be changed at least once a year and at
this time the system must be reset. Your dealer/retailer
has trained service people who will perform this work
using genuine parts and reset the system. It is also
important to check the oil regularly and keep it at the
proper level.
If the system is ever reset accidentally, the oil must be
changed at 5 000 km (3,000 miles) since the last oil
change. Remember to reset the oil life system
whenever the oil is changed.
How to Reset the Engine Oil Life
System
The Engine Oil Life System calculates when to change
your engine oil and filter based on vehicle use.
Whenever the oil is changed, reset the system so it can
calculate when the next oil change is required. If a
situation occurs where the oil is changed prior to a
change engine oil light being turned on, reset the
system.
After changing the engine oil, the system must be reset:1. With the engine off, turn the ignition key to ON/RUN.
2. Fully press and release the accelerator pedal slowly three times within five seconds.
3. Turn the key to LOCK/OFF, then start the vehicle.
If the change engine oil light comes back on when the
vehicle is started, the engine oil life system has not
reset. Repeat the reset procedure.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Pontiac. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE :Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, in the U.S., call the Pontiac Customer Assistance
Center at 1-800-762-2737. In Canada, call General
Motors of Canada Customer Communication Centre at
1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
Representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Pontiac, remember that your concern
will likely be resolved at a dealer's facility. That is why
we suggest you follow Step One first.
STEP THREE —U.S. Owners : Both General Motors
and your dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you can file
with the BBB Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs
or the interpretation of the New Vehicle Limited
Warranty. Although you may be required to resort to
this informal dispute resolution program prior to filing
a court action, use of the program is free of charge
and your case will generally be heard within 40 days.
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If you do not agree with the decision given in your case,
you may reject it and proceed with any other venue for
relief available to you.
You can contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
STEP THREE —Canadian Owners : In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps One and
Two, General Motors of Canada Limited wants you to
be aware of its participation in a no-charge Mediation/
Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you file your complaint to the final
decision, should be completed in approximately
70 days. We believe our impartial program offers
advantages over courts in most jurisdictions because it
is informal, quick, and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
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Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer's
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuelusage charges and may also be responsible for taxes,
levies, usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer for
specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein
at its sole discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualified
technician using the proper equipment and quality
replacement parts. Poorly performed collision repairs
diminish your vehicle's resale value, and safety
performance can be compromised in subsequent
collisions.
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