ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
Roadside Emergencies
292
2010 Mountaineer(mnt)
Owners Guide(own2002), 1st Printing
USA(fus)
idle speed control ...................346
lubrication specifications .......371
refill capacities ........................371
service points ..................337–338
starting after a collision .........294
Engine block heater .................265
Engine oil ..................................341
checking and adding ..............341
dipstick ....................................341
filter, specifications ........344, 370
recommendations ...................344
refill capacities ........................371
specifications ..........................371
Event data recording ....................7
Exhaust fumes ..........................264
F
Fail safe cooling ........................353
Family entertainment system ....56
Fluid capacities .........................371
Fog lamps ....................................97
Four-Wheel Drive vehicles
driving off road .......................285
preparing to drive your
vehicle .....................................275
Fuel ............................................354
calculating fuel
economy ............................21, 360
cap ...........................................356
capacity ...................................371
choosing the right fuel ...........357
comparisons with EPA fuel
economy estimates .................363
detergent in fuel .....................358
filler funnel .............................359
filling your vehicle with
fuel ...........................354, 356, 360
filter, specifications ........354, 370fuel pump shut-off switch .....294
improving fuel economy ........360
octane rating ...................358, 376
quality ......................................358
running out of fuel .........312, 359
safety information relating to
automotive fuels .....................354
Fuses ..................................295–296
G
Garage door opener ..........111, 124
Gas cap (see Fuel cap) ............356
Gas mileage (see Fuel
economy) ...................................360
Gauges .........................................17
GAWR (Gross Axle Weight
Rating)
calculating ...............................253
GVWR (Gross Vehicle Weight
Rating)
calculating ...............................253
H
Hazard flashers .........................293
Headlamps ...................................96
aiming ........................................98
bulb specifications ..................101
daytime running lights .............97
flash to pass ..............................98
high beam .................................97
turning on and off ....................96
Heating
heating and air conditioning
system .................................89, 91
Homelink wireless control
system ........................................125
Hood ..........................................336
Index
386
2010 Mountaineer(mnt)
Owners Guide(own2002), 1st Printing
USA(fus)
