2010 MERCEDES-BENZ SPRINTER phone

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Your Legal Rights Under These Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What’s Covered
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Diesel Engine Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Corrosion Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Restraint System Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
What’s Not Covered
Modifications Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Maintenance Costs Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Racing Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Certain Kinds of Corrosion Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Other Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered . . . . . . . . . . . . . . . . . . . . 11
Restricted Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Other Terms of Your Warranties
Exchanged Parts May Be Used in Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . 12
Pre-Delivery Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Production Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Emission Warranties Required by Law
Federal Emission Warranty - Diesel Heavy Duty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
California Emission Warranty - Diesel Medium Duty. . . . . . . . . . . . . . . . . . . . . . . . . 14
How to Get Warranty Service
Where to Take Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How to Get Tow Service - U.S. or Canada Only. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Emergency Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Further Steps You Can Take and How to Get More Information . . . . . . . . . . . . . . . . 21
Getting Service Under the California Emission Warranties . . . . . . . . . . . . . . . . . . . . 21
How to Deal with Warranty Problems
Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Helpful Addresses and Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Optional Service Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Maintenance
General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Where to Go For Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Contents

Service and Warranty4
The limited warranties contained in this booklet are the only express warranties that the
vehicle warrantor makes for your vehicle. These limited warranties give you specific legal
rights. You may also have other rights that vary from state to state.
For example, you may have some implied warranties, depending on the state where your
vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the time periods
covered by the express written warranties contained in this booklet.
If you use your vehicle primarily for business or commercial purposes, then these implied
warranties do not apply and the vehicle warrantor completely disclaims them to the ex-
tent allowed by law. And the implied warranty of fitness for a particular purpose does not
apply if your vehicle is used for racing, even if the vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty lasts, so the
above limitations may not apply to you.
Incidental and Consequential Damages Not Covered
These limited warranties do not cover any incidental or consequential damages
connected with your vehicle’s failure, either while under warranty or afterward.
Examples of such damages include:
• lost time;
• inconvenience;
• the loss of the use of your vehicle;
• the cost of rental vehicles, gasoline, telephone, travel, or lodging;
• the loss of personal or commercial property; and
• the loss of revenue.
Some states do not allow incidental or consequential damages to be excluded or
limited, so this exclusion may not apply to you.
Your Legal Rights Under These Limited Warranties

Service and Warranty20
Where to Take Your Vehicle (cont’d)
E. Notice:
If your vehicle is registered outside of the
United States, and you have not followed
the procedure set out above, your vehicle
will no longer be eligible for warranty cov-
erage of any kind. (Vehicles registered to
United States government officials or mili-
tary personnel on assignment outside of
the U.S. will continue to be covered.)
How To Get Tow Service - U.S. or Cana-
da Only
A. What To Do:
If your vehicle requires towing due to a de-
fect covered under the New Vehicle Limit-
ed Warranty or the Diesel Engine Limited
Warranty, dial toll-free 1-800-367-6372.
Provide your name, vehicle identification
number, model year and color of vehicle,
telephone number where you can be
reached, disabled location of vehicle, and a
description of the problem.
You will be given the name of the service
provider and an estimated time of arrival. If
you feel you are in an "unsafe situation",
please let us know. With your consent, we
will contact local police or safety authori-
ties.B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour Tow-
ing Assistance and you obtain towing serv-
ices on your own, you may submit your
original receipts from the licensed towing
or service facility, for services rendered
within 30 days of the occurrence. Be sure
to include your vehicle identification
number, odometer mileage at the time of
service and current mailing address. We
will process the claim based on vehicle and
service eligibility. If eligible, we will reim-
burse you for the reasonable amounts you
actually paid, based on the usual and cus-
tomary charges for that service in the area
where they were provided. The vehicle dis-
tributor's determination relating to reim-
bursement are final. Correspondence
should be mailed to:
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
Emergency Warranty Repairs
If you have an emergency and have to get
a warranty repair made by someone other
than an authorized Sprinter Dealer, follow
the reimbursement procedure on
(

Page 19) (C).
How to Get Warranty Service

Service and Warranty22
Getting Service Under the California
Emission Warranty (cont’d)
C. Emergency Emission Warranty
Service
If you need emergency service under this
limited warranty and an authorized Sprint-
er Dealer is not readily available, you may
have your vehicle repaired by anyone using
any brand of repair parts. However, the ve-
hicle warrantor recommends that you do
the following before having repairs made:
• Contact the Customer Assistance Cent-
er and ask for help with emission warran-
ty service. You'll find the address and
telephone number of the Customer As-
sistance Center on (

Page 24)
• The Customer Assistance Center will
recommend an authorized servicing
Sprinter Dealer or help you find a quali-
fied independent servicing dealer.
• If you are going to have to use an inde-
pendent servicing dealer, make arrange-
ments during your first contact with the
Customer Assistance Center for getting
reimbursed for emergency repairs (in-
cluding labor and diagnosis). You will
need to get and keep the replaced parts,
as well as the original invoice marked
"paid".
• You should review with the Customer As-
sistance Center any questions you have
about the emission warranty.
Reimbursement for parts will be based on
the parts distributor's suggested retail
price. Reimbursement for labor will be
based on the vehicle warrantor's
recommended time allowance for the repair and on the appropriate hourly labor
rate in the geographic area where you had
the work done.
Before the vehicle warrantor will reimburse
you for emergency repairs under this war-
ranty, you will have to provide the vehicle
warrantor with details on why the situation
was an emergency and why authorized
Sprinter Dealer service was unavailable.
Under this warranty, an emergency occurs
if a part will not be available within 30 days
or if a repair cannot be completed within
30 days.
D. How to Get More Information
If you want more information about getting
service under the California Emission War-
ranty, you can contact one of the following:
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
1-877-762-8267
or
California Air Resources Board
9480 Telstar, Suite 4,
El Monte, CA 91731.
How to Get Warranty Service

Service and Warranty24
Steps to Take (cont’d)
Helpful Addresses and Telephone Num-
bers
Here is the address and telephone number
of the Customer Assistance Center that
can help you wherever you happen to be.
Contact:
Customer Assistance Center
Three Mercedes Drive
Montvale, NJ 07645-0350
1-877-762-8267
How to Deal with Warranty Problems