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1
Original Owner’s Name
Street Address
City and State Zip Code
Vehicle Identification Number (VIN)
Warranty Start Date (In-Service Date) Mileage at Delivery
Selling authorized Sprinter Dealer Code
City State
Second Owner’s Name Third Owner’s Name
Street Address Street Address
City and State Zip Code City and State Zip Code
Date of Second
PurchaseMileage at
PurchaseDate of Third
PurchaseMileage at
Purchase
Warranty Coverage applies to all vehicle owners. To protect you in the event of a recall or any que-
stions concerning your limited warranty, please fill out and return the business reply card included
in this booklet to inform us about ownership or address changes.
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Service and Warranty8
Corrosion Warranty (cont’d)
C. How Long It Lasts
The Corrosion limited warranty starts
when your New Vehicle Limited Warranty
begins, see (
Page 5). This limited war-
ranty has two time-and-mileage limits:
• For sheet metal panels, the limit is 36
months, with no mileage limit.
• For an outer-body sheet metal panel
- one that is finish-painted and that
someone can see when walking around
the vehicle - the limits are 5 years or
100,000 miles on the odometer, which-
ever occurs first.
Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
For vehicles sold and registered in the
State of Kansas, seatbelts and related
seatbelt components are warranted
against defects in workmanship and mate-
rials for 10 years, regardless of mileage.
This limited warranty does not cover re-
placement of seatbelts and related compo-
nents required as the result of collision.
What's Covered
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Service and Warranty20
Where to Take Your Vehicle (cont’d)
E. Notice:
If your vehicle is registered outside of the
United States, and you have not followed
the procedure set out above, your vehicle
will no longer be eligible for warranty cov-
erage of any kind. (Vehicles registered to
United States government officials or mili-
tary personnel on assignment outside of
the U.S. will continue to be covered.)
How To Get Tow Service - U.S. or Cana-
da Only
A. What To Do:
If your vehicle requires towing due to a de-
fect covered under the New Vehicle Limit-
ed Warranty or the Diesel Engine Limited
Warranty, dial toll-free 1-800-367-6372.
Provide your name, vehicle identification
number, model year and color of vehicle,
telephone number where you can be
reached, disabled location of vehicle, and a
description of the problem.
You will be given the name of the service
provider and an estimated time of arrival. If
you feel you are in an "unsafe situation",
please let us know. With your consent, we
will contact local police or safety authori-
ties.B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour Tow-
ing Assistance and you obtain towing serv-
ices on your own, you may submit your
original receipts from the licensed towing
or service facility, for services rendered
within 30 days of the occurrence. Be sure
to include your vehicle identification
number, odometer mileage at the time of
service and current mailing address. We
will process the claim based on vehicle and
service eligibility. If eligible, we will reim-
burse you for the reasonable amounts you
actually paid, based on the usual and cus-
tomary charges for that service in the area
where they were provided. The vehicle dis-
tributor's determination relating to reim-
bursement are final. Correspondence
should be mailed to:
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
Emergency Warranty Repairs
If you have an emergency and have to get
a warranty repair made by someone other
than an authorized Sprinter Dealer, follow
the reimbursement procedure on
(
Page 19) (C).
How to Get Warranty Service
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Service and Warranty25
Optional service contracts available
through the vehicle distributor offer valua-
ble protection against repair costs when
these warranties do not apply. They com-
plement but do not replace the warranty
coverages outlined in this booklet. Several
plans may be available, covering various
time-and-mileage periods. (Service con-
tracts are not available if you live in a U.S.
possession or territory.) Ask your author-
ized Sprinter Dealer for details.
Optional Service Contract
