2010 MERCEDES-BENZ R320 alarm

i
Canada only:
This device complies with RSS-210 of
Industry Canada. Operation is subject to
the following two conditions:
1. This
device may not cause interference,
and
2. this device must accept any interference received, including
interference that may cause undesired
operation of the device.
Any unauthorized modification to this
device could void the user’s authority to
operate the equipment.
Factory setting X
Global unlocking: Press button %.
Unless you open a door or the tailgate within
approximately 40 seconds after unlocking
the vehicle:
R The vehicle will be locked again.
R The

antitheft alarm system will be rearmed.
X Global locking: Press button &.
Selective setting If you frequently travel alone, you may wish
to reprogramm the SmartKey. Pressing
button
%

will then only unlock the driver’s
door and the fuel filler flap.
X Switching on/off:
Press and hold buttons
% and & simultaneously for
approximately 6 seconds until the battery
check lamp (Y page 73) flashes twice.
The SmartKey will then function as follows:
X Unlocking driver’s door and fuel filler
flap: Press button % once.
X Global unlocking: Press button %
twice.
X Global locking: Press button &. KEYLESS-GO
Vehicles equipped with KEYLESS-GO come
with two SmartKeys with KEYLESS-GO, each
with remote control and a removable
mechanical key.
The KEYLESS-GO function is integrated into
the

SmartKey. The validity of the SmartKey is
checked every time you grasp an outside door
handle.
When the SmartKey is valid, your vehicle
unlocks
R the doors
R the fuel filler flap
R the tailgate
i USA only:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including
interference that may cause undesired
operation.
Any unauthorized modification to this
device could void the user’s authority to
operate the equipment.
i Canada only:
This device complies with RSS-210 of
Industry Canada. Operation is subject to
the following two conditions:
1. This device may not cause interference, and
2. this device must accept any interference received, including
interference that may cause undesired
operation of the device.
Any unauthorized modification to this
device could void the user’s authority to
operate the equipment. Locking and unlocking
71
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Unless you open a door or the tailgate within
approximately 40 seconds after unlocking
the vehicle:
R
The vehicle will be locked again.
R The antitheft alarm system will be rearmed. X
Global locking: Press lock button : on an
outside door handle.
Selective setting If you frequently travel alone, you may wish
to reprogram the SmartKey. Grasping the
driver’s outside door handle will then only
unlock the driver’s door and the fuel filler flap.
X
Switching on/off: Press and hold buttons
% and & simultaneously for
approximately 6 seconds until the battery
check lamp (Y page 73) flashes twice.
The SmartKey will then function as follows:
X Unlocking driver’s door and fuel filler
flap: Grasp the driver’s outside door
handle.
X Global unlocking: Grasp any outside door
handle other than the driver’s outside door
handle.
X Global locking: Press lock button : on an
outside door handle. Checking SmartKey batteries
Example illustration: SmartKey with KEYLESS-GO
X
Press button & or % on the
SmartKey.
Battery check lamp : comes on briefly to
indicate that the SmartKey batteries are in
order.
If the battery check lamp does not come on
briefly during check, the SmartKey batteries
are discharged.
X Replace the batteries ( Y page 310).
i You can obtain the required batteries at
any authorized Mercedes-Benz Center.
i If the batteries are checked within signal
range of the vehicle, pressing button
& or % will lock or unlock the vehicle
accordingly. Loss of the SmartKey
If you lose your SmartKey or mechanical key,
you should do the following:
X Have the SmartKey deactivated by an
authorized Mercedes-Benz Center.
X Report the loss of the SmartKey or the
mechanical key to your car insurance
company immediately.
X Have the mechanical lock replaced if
necessary.
Any authorized Mercedes-Benz Center will be
glad to supply you with a replacement. Locking and unlocking
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Opening the doors from the inside
You can open a door from the inside even
when it is locked unless it is secured with the
child safety lock ( Y page 61).
Open door only when conditions are safe to
do so. Example illustration driver’s door
If the vehicle has previously been locked with
the SmartKey or with KEYLESS-GO, opening
a door from the inside will trigger the anti-
theft alarm system.
To cancel the alarm, see (
Y page 68).
X Front doors: Pull on inside door
handle ; on the respective front door.
If the door was locked, locking knob : will
move up.
X Rear doors: Pull up locking knob on the
respective rear door to unlock door.
X Pull on the inside door handle on the
respective rear door. Automatic central locking
The doors and the tailgate lock automatically
when the vehicle is set into motion.
You can open a locked front door from the
inside. Open door only when conditions are
safe to do so.
The doors are designed to unlock
automatically after an accident if the force of
the impact exceeds a preset threshold.
The vehicle locks automatically when the
ignition is switched on and the wheels are turning at vehicle speeds of above 9 mph
(15 km/h). You could therefore lock yourself
out when the vehicle is pushed or towed or is
on a test stand.
i
You can also activate or deactivate the
automatic central locking using the control
system (Y page 137). Locking and unlocking from the inside
G
Observe Safety notes, see page 55.
You can lock or unlock the vehicle from the
inside using the central locking switches. This
can be useful, for example, if you want to lock
the vehicle before starting to drive.
The central locking switches do not lock or
unlock the fuel filler flap.
The switches are located in each front door. X
Locking: Press central locking switch ;.
When all doors and the tailgate are closed,
the vehicle locks.
X Unlocking: Press central unlocking
switch :.
You can open a locked front door from the
inside at any time. Open door only when
conditions are safe to do so. 74
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have status 0): Press button
F on the
SmartKey.
You can close the tailgate and lock the vehicle
simultaneously from the outside using the
KEYLESS-GO locking/closing switch. X
Make sure you have the SmartKey with you.
X Press KEYLESS-GO locking/closing
switch : briefly.
The tailgate closes.
Once the tailgate and all doors are closed:
R
The vehicle locks.
R The turn signals flash three times to
confirm locking.
R The locking knobs in the doors move
down.
R The anti-theft alarm system is armed.
If the tailgate comes into contact with an
object while closing, the closing procedure is
stopped and the tailgate reopens. This may
happen if luggage has been piled too high, for
example.
The closing process is stopped if the system
cannot recognize a SmartKey with KEYLESS-
GO anymore. Make sure the SmartKey with
KEYLESS-GO is within approximately 3 ft
(1 m) of the tailgate. Repeat the closing
procedure if necessary.
The tailgate remains unlocked when a
SmartKey with KEYLESS-GO is recognized
inside the vehicle to prevent a possible
inadvertent lockout. In this case, the turn
signals will not flash and the anti-theft alarm
will be triggered when the tailgate is opened. Opening/closing the tailgate from the
inside Opening
G
Observe Safety notes, see page 76. G
Warning!
Maintain sight of the area around the rear of
the vehicle while operating the tailgate with
the door-mounted remote tailgate switch.
Monitor the opening procedure carefully to
make sure no one is in danger of being
injured.
To interrupt the opening procedure, press or
pull the door-mounted remote tailgate switch.
When the SmartKey is not inserted in the
starter switch (vehicles with KEYLESS-GO:
Make sure the vehicle’s on-board electronics
have status 0): Press button F on the
SmartKey.
You can unlock and open the tailgate
simultaneously from the driver’s seat when
the vehicle is stationary. X
Pull remote tailgate opening/closing
switch : until the tailgate begins to open.
While the tailgate is opening, an acoustic
warning sounds.
Closing G
Observe Safety notes, see page 55. G
Warning!
Maintain sight of the area around the rear of
the vehicle while operating the tailgate with 78
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monitoring services, connection and
cellular air time.
R vehicle battery power is available.
R the relevant cellular phone network and
GPS signals are available and pass the
information on to the Response Center.
i Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals
from the GPS satellite network and
pass the information on to the Response
Center.
The Tele Aid system ( Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R Automatic and manual emergency
R Roadside Assistance
R Information
The Tele Aid system is operational providing
that

the vehicle’s battery is charged, properly
connected, not damaged, and cellular and
GPS coverage is available. The Tele Aid
system utilizes the cellular network for
communication and the GPS ( Global
Positioning System) satellites for vehicle
location. If either of these signals are
unavailable, the Tele Aid system may not
function and if this occurs, assistance must
be summoned by other means.
i A Tele Aid call cannot be canceled. Even
if the Tele Aid system is not activated or
operational, the system will attempt to
connect the respective call. This may take
as

long as five minutes or more. As long as
the Tele Aid system attempts to connect a
call, you cannot operate the COMAND
system. Also, most functions in the control
system, such as the telephone function, are
suspended. Therefore, it is not advisable to
initiate any Tele Aid call unless the Tele Aid
system is activated and operational. To adjust the speaker volume during a Tele
Aid call do the following:
X
Press button W or X on the
multifunction steering wheel.
or
X Use the adjustment button on your
COMAND system.
System self-test The system performs a self-test after you
have switched on the ignition.
G
Warning!
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in Roadside Assistance
button º does not come on during the
system self-test.
R The indicator lamp in Information button
E does not come on during the system
self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button º, or
Information button E remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction

display after the system self-
test
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Response Center at 1-800-756-9018 (in the
USA) or 1-888-923-8367 (in Canada) as soon
as possible. 208
Useful features
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Route guidance
You will be prompted to confirm that route
guidance to the entered address is to be
started.
X
Select Yes using button = or ; on
the COMAND system.
X Press button 9 on the COMAND system
to confirm.
The system calculates the route and
subsequently starts the route guidance to the
defined address.
i If you select No, you can save the address
to your address book.
i The Destination Download feature is
available if the relevant mobile phone
network is available and data connection is
possible.
Search & Send “Search & Send” is a navigation destination
address entry service. For more information
on “Search & Send”, refer to separate
COMAND system operating instructions.
Remote door unlock
In case you have locked your vehicle
unintentionally

(e.g. SmartKey inside vehicle),
and the reserve SmartKey is not available:
X Contact the Response Center at
1-800-756-9018

(in the USA) or
1-888-923-8367 (in Canada).
You will be asked to provide your password.
X Then return to your vehicle at the time
arranged with the Response Center and
pull the tailgate recessed handle
(Y page 75) for a minimum of 20 seconds
until the indicator lamp in the SOS button
is flashing.
The

message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of “Owner’s Online”, using your ID and password
(USA only).
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
i
The remote door unlock feature is
available if the relevant cellular phone
network is available.
The

SOS button will flash and the message
Call Connected will appear in the
multifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Response
Center specialist will attempt to establish
voice contact with the vehicle occupants.
If the tailgate recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by the
Response Center, you must wait
15 minutes before pulling the tailgate
recessed handle again.
Stolen Vehicle Recovery Services In the event your vehicle was stolen:
X
Report the incident to the police.
The police will issue a numbered incident
report.
X Pass this number on to the Response
Center along with your password.
The Response Center will then attempt to
covertly contact the vehicle’s Tele Aid
system. Once the vehicle is located, the
Response

Center will contact the local law
enforcement and you. The vehicle’s
location will only be provided to law
enforcement.
i If the anti-theft alarm stays on for more
than 30 seconds, the Tele Aid system
initiates a call to the Response Center
automatically The Tele Aid system will
initiate the call provided that 212
Useful features
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G
Warning!
If the 42 indicator lamp
illuminates and remains illuminated with the
weight of a typical adult or someone larger than a small individual on the front passenger
seat, do not have any passenger use the front
passenger seat until the system has been
repaired.
Problem
Possible causes/consequences and
X SolutionsUSA only:
42
The front passenger
front air bag off
indicator lamp does not
illuminate and/or does
not remain illuminated
with the weight of a
typical 12-month-old
child in a standard child
restraint or less on the
front passenger seat. The system is malfunctioning.
X
Make sure there is nothing between seat cushion and child seat
and check installation of the child seat.
X Make sure no objects applying supplemental weight onto the
seat are present.
X Make sure no objects which apply forces to the seat are present
(e.g. objects such as books, briefcases etc. lodged behind or
around the seat, head restraints pushing against roof etc.). The
system may recognize such forces as supplemental weight.
X If the front passenger front air bag off indicator lamp remains
out, have the system checked as soon as possible at an
authorized Mercedes-Benz Center. Do not transport a child on
the front passenger seat until the system has been repaired.
X Read and observe messages in the multifunction display and
follow corrective steps (Y page 274). G
Warning!
If the 42 indicator lamp does not
illuminate or remains out with the weight of a
typical 12-month-old child in a standard child
restraint or less on the front passenger seat,
do not transport a child on the front
passenger seat until the system has been
repaired. Unlocking/locking manually
Unlocking the vehicle
If you cannot unlock the vehicle with the
SmartKey or with KEYLESS-GO, unlock the
driver’s door using the mechanical key.
The anti-theft alarm system will trigger when
you
R unlocking the driver’s door with the
mechanical key and
R open the driver’s door
To cancel the alarm, insert the SmartKey into
the starter switch.
Removing the mechanical key SmartKey308
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SmartKey with KEYLESS-GO
X
Move locking tab : in the direction of
arrow.
X Slide mechanical key ; out of the housing.
Unlocking the driver’s door X
Insert mechanical key ; into the driver’s
door lock.
X Turn mechanical key ; counterclockwise
to position 1.
X Pull the door handle past the resistance
point until the locking knob moves up.
The driver’s door is unlocked.
X Pull the door handle once more to open the
driver’s door.
X Turn mechanical key ; back and remove
it from the driver’s door lock. Locking the vehicle
If you cannot lock the vehicle with the
SmartKey or with KEYLESS-GO, lock it as
follows:
X Close the front passenger door, the right
rear door, and the tailgate.
X Open the driver’s door and the rear left
door.
X Press the central locking switch
(Y page 74).
The locking knobs of the front passenger
door and the rear doors move down.
X If the vehicle battery is disconnected or
drained: Press down the locking knobs on
the front passenger door and the rear
doors.
X Exit the vehicle.
X Close the driver’s door.
X Enter the vehicle through the rear left door.
X Press down the locking knob of the driver’s
door.
! To prevent inadvertent lockout, make
sure to have the SmartKey with you before
proceeding with the next step. The next
step will lock the vehicle.
X Exit the vehicle.
X Close the rear left door.
The vehicle is locked.
i This procedure does not arm the anti-
theft alarm system, nor does it lock the fuel
filler flap. Fuel filler flap
G
Warning!
Avoid contact with the vehicle walls as they
may contain sharp edges. Otherwise, you
could injure yourself while releasing the fuel
filler flap. Unlocking/locking manually
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