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Note:If supported by your phone, SYNCwill assign location icons for
the numbers (i.e., cellular number, home number, work number).
USING YOUR CALL HISTORY
If yourBluetoothenabled cellular phone supports phone book/call
history downloads viaBluetooth,SYNCwill provide these numbers
sorted in the CALL HISTORY tab. If yourBluetoothenabled cellular
phone does NOT support phone book/call history downloads via
Bluetooth,then SYNCwill log all calls made through SYNCin the
CALL HISTORY tab.
1. Press the PHONE hard button.
2. Select the ‘Call History’ tab which
allows you to have quick access to
recent call activity.
Press OUTGOING to view your outgoing calls.
Press INCOMING to view your incoming calls.
Press MISSED to view your missed calls.
SYSTEM SETTINGS
SYNCallows you to connect, add, delete or set specified phones as a
favorite as well as change advanced settings.
To access:
1. Press the PHONE hard button.
SYNCphone features (if equipped)
16SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
Page 18 of 67

2. Select the ‘Settings’ tab and then
choose the desired device.
You can now choose from the
following options:
Connect
Add
Delete
Set as Fav (Favorite)
Advanced
Please refer to the following sections for more information on these
features.
Adding a new phone to SYNC
Note:This is a speed dependent feature. For your safety, this procedure
cannot be completed if the vehicle is traveling at speeds faster than
3 mph (5 km/h).
Note:SYNCcan store up to 12 previously paired phones.
This feature allows you to add (pair) a newBluetoothenabled phone to
SYNC. To access:
1. Press the PHONE hard button.
2. Select the ‘Settings’ tab on the
touchscreen.
3. Select ‘Add’.
4. When prompted on your phone’s display, enter the PIN provided by
SYNC.
Depending on your phone’s capability, you may be prompted with
additional options from your phone or SYNCsuch as downloading the
phone book/call history and setting a favorite.
SYNCphone features (if equipped)
17SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
Page 21 of 67
4. Scroll using/on the
screen to cycle through the
following options:
•Bluetooth On/Off
•911 Assist™(if equipped)
•Vehicle Health Report(if equipped, U.S. only)
•Incoming Call Ringer
•Text Message Notification
•Automatic Download On/Off
•Modify Phonebook
•Provider
•Candidate Lists
•Factory Defaults
•Master Reset
•Install
•System Information
Turning Bluetooth on/off
TurningBluetoothOFF will turn off access to all features to all SYNC
Bluetoothrelated features (i.e., text messaging, hands-free calling,
Bluetoothmedia streaming). Any incoming text or phone messages will
go into their respective missed folders.
To access:
1. Press the PHONE hard button.
SYNCphone features (if equipped)
20SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
Page 22 of 67
2. Select the ‘Settings’ tab on the
touchscreen.
3. Select ‘Advanced’.
4. Select ‘Bluetooth On/Off’.
5. Select ‘On’ or ‘Off’.
911 Assist™ (if equipped)
For 911 Assist™ to function properly, the vehicle must have battery
power after the crash, the cell phone must be previously paired,
connected to SYNC, and continue to function properly, and the 911
Assist™ feature must be previously enabled (set to ON).
WARNING:Do not wait for 911 Assist™ to initiate an
emergency call if you are capable yourself. Dial emergency
services immediately to avoid delayed response time, which could
increase the risk of serious injury or death after a crash. If you do not
hear 911 Assist™ within 5 seconds after the crash, the system or
phone may be damaged or non-functional.
SYNCphone features (if equipped)
21SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
Page 24 of 67

through the occupant’s paired and connectedBluetoothenabled cellular
phone. In the event that a connected cellular phone is damaged or loses
connection to SYNC, SYNCwill search for and connect to any
available, previously paired cell phone and attempt to place the call to
911.Before initiating the call, SYNC provides a short window of time
(approximately 10 seconds) that allows the driver or passenger to decide
whether to cancel the call by pressing and holding
on the steering
wheel controls. Before initiating the 911 call for the occupants, SYNC
will say the following or a similar message:
“SYNCwill attempt to call 911. If you wish to cancel the call, press and
hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note:Failure to cancel the call by pressing
will result in SYNC
dialing 911.
Note:When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist™ feature to perform
properly:
•SYNCis on and functioning properly at the time of the incident and
throughout feature activation and use.
•SYNC911 Assist™ feature is set to ON prior to the incident.
•ABluetoothenabled cellular phone is paired and connected to SYNC.
•A connectedBluetoothenabled cellular phone has the ability to make
an outgoing call at the time of the incident (i.e, has adequate network
coverage and signal strength).
•The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
WARNING:Unless 911 Assist™ is previously configured to ON
prior to a crash, 911 Assist™ will not dial for help during an
emergency, which could delay response time, increasing the risk of
serious injury or death after a crash.
SYNCphone features (if equipped)
23SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
Page 32 of 67

Select ‘On’ to turn text message
notification on. With notifications
turned on, an audible tone sounds
during an incoming text message
and response options appear in the
display (i.e., view the message, have
the system read the message aloud,
dial the person sending the message
or cancel).
Select ‘Off’ to turn text notifications
off. With notifications turned off, you will not be notified by a tone and
the incoming text message will not appear on screen.
Selecting automatic downloading
If you choose, SYNCwill automatically download your phone book and
call history from your connectedBluetoothenabled cellular phone upon
every connection cycle. This automatic download will overwrite your
existing phone book and call history stored in SYNC.
To access:
1. Press the PHONE hard button.
2. Select the ‘Settings’ tab on the
touchscreen.
3. Select ‘Advanced’.
4. Select ‘Auto Download On/Off’.
SYNCphone features (if equipped)
31SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
Page 34 of 67

ADD CONTACTS:Select to ‘push’
contacts from yourBluetooth
enabled cellular phone. SYNCwill
prompt you to send the contacts
from your phone. When successfully
sent, the display will read XXX
CONTACTS RECEIVED FINISHED?
Press YES if you are finished or
press NO if you wish to send more
contacts to SYNC.
Note:Pushing contacts viaBluetoothis a phone dependent feature.
Refer to your phone’s user guide for instructions.
DOWNLOAD PHONE BOOK / CALL HISTORY:Select YES to
automatically download the phone book/call history from your currently
connectedBluetoothenabled cellular phone. Select NO and the system
will not perform this function upon every connection cycle.
DELETE PHONE BOOK / CALL HISTORY:Select YES to delete the
entire phone book/call history from SYNC.
Note:This function will NOT delete any information from your
connectedBluetoothenabled cellular phone.
Viewing your phone’s provider
Note:This is a phone dependent feature.
To view your phone’s provider through SYNC:
1. Press the PHONE hard button.
2. Select the ‘Settings’ tab on the
touchscreen.
3. Press ‘Advanced’.
SYNCphone features (if equipped)
33SeeEnd User License Agreementat the end of this book
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Supplement(supplement), 1st Printing
USA(fus)
Page 39 of 67

This screen will show you SYNC’s
system information.
TEXT MESSAGING
Note:Downloading and sending text messages viaBluetoothare phone
dependent features.
Note:Certain features in text messaging are speed dependent and
cannot be completed when the vehicle is traveling at speeds over 3 mph
(5 km/h).
SYNCnot only enables you to send and receive text messages via
Bluetooth, but SYNCwill read them to you aloud and also translate
many popularly used text messaging acronyms such as “lol”. SYNCalso
allows you to respond with a list of predefined messages.
To access:
1. Press the PHONE hard button.
2. Select the ‘Text Message’ tab on
the touchscreen. SYNCwill
automatically check to see if the
currently connected phone supports
text messaging. If it does not, this
screen will display.
3. If your phone is equipped for text messaging, SYNCwill take you to
the text messaging screen. From this screen you will be able to select
from the following options:
View:Select the desired text message and press VIEW to view the text
message.
Note:For your safety, this is a speed dependent feature.
Listen:Select desired message and press LISTEN to have the system
read the text message to you aloud.
SYNCphone features (if equipped)
38SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)