2010 JAGUAR XFR USB

Symptom Possible Cause Action
The connected iPOD® unit's
battery is not holding charge and
requires replacement
See diagnostic procedures as specified in pinpoint test A2
"Check The iPOD® Battery" below GO to Pinpoint Test A.
The iPOD® dock cable is not
securely installed
The iPOD® dock cable is faulty
See diagnostic procedures as specified in pinpoint test A3
"Check The iPOD® Is Charging When Connected To The
Audio Input Control Module" below GO to Pinpoint Test A. Symptom Chart - Intermittent Fault With Playback From USB Device
Symptom Possible Cause Action Intermittent fault
with USB
playback
The USB memory stick
is damaged or faulty
The USB memory stick
is incompatible with
the audio input control
module
Check for correct operation by connecting another working USB
memory stick loaded with a compatible test file (files may be
downloaded from Dension website). If fault clears, then the original
USB stick should be replaced. If problem persists, suspect a fault with
the USB extension cable
The USB extension
cable is not securely
installed
The USB extension
cable is faulty
See diagnostic procedures as specified in pinpoint test B3 "Check The
USB Extension Cable Is Operational And Securely Installed" below GO
to Pinpoint Test B.
The audio input control
module power harness
is not securely installed
The audio input control
module power harness
is faulty
Ensure all connectors of the audio input control module power harness
are correctly secured
If problem persists, check and install a new audio input control
module power harness Not all sound
files on the USB
are played
Sound files may be
saved in an
incompatible file format
Check that affected sound file is encoded in a compatible file format
- Compatible file formats: AAC (up to 320 kbit/s); MP3 (up to
320 kbit/s); MP3 variable bit rate (up to 320 kbit/s); WAV -
uncompressed files; OGG (up to 320 kbit/s); WMA - except
DRM protected files (up to 320 kbit/s)
Sound files may be
corrupted
Check integrity of affected files and remove any damaged files from
the memory stick Symptom Chart - No Response From CDC Button
Symptom Possible Cause Action No response
when the CDC
button is pressed
USB input or iPOD® input
faulty
First check operation of iPOD® playback. If iPOD® operates
normally but USB playback is faulty, then follow diagnostic
procedures as specified in pinpoint test B GO to Pinpoint Test B. If iPOD® playback is faulty but USB playback operates normally,
then follow diagnostic procedures as specified in pinpoint test A
GO to Pinpoint Test A.
The auxiliary input may be
switched to bypass mode
See diagnostic procedures as specified in pinpoint test A5:
"Check If The Bypass Switch On The Auxiliary Input Unit Is
Activated" below GO to Pinpoint Test A.
The audio input control
module power harness is not
securely installed
The audio input control
module power
supply/harness is faulty
Ensure all connectors of the audio input control module power
harness are correctly secured
See diagnostic procedures as specified in pinpoint tests C1:
"Check The Integrity Of Power Supply From Vehicle" and C2:
"Check The Integrity And Operation Of The Audio Input Control
Module Power Harness" below GO to Pinpoint Test C.
Optical cables/connectors (if
fitted) are not securely
installed
Optical cables/connectors (if
fitted) are faulty
Ensure the optical cables are routed appropriately to avoid
pinching the cable and with no excessive bends or kinks. Ensure
all connectors of the optical cables are correctly secured. Replace
any damaged or faulty optical cables and/or connectors as
required
If no CD changer is fitted, ensure that the optical cables are
configured in a closed loop so that the optical circuit is intact

Symptom Chart - iPOD® Related Faults
Symptom Possible Cause Action iPOD® inoperative
iPOD® configured or
connected incorrectly
If iPOD® playback is faulty but USB playback operates
normally, then follow diagnostic procedures as
specified in pinpoint test A GO to Pinpoint Test A. iPOD® does not operate and
in-car display shows "99" on
the screen
The connected iPOD®
unit has crashed or frozen
See diagnostic procedures as specified in pinpoint test
A1 "Check The Operation Of The iPOD®" below GO to
Pinpoint Test A.
The connected iPOD®
unit's battery is flat and
requires charging
The connected iPOD®
unit's battery is not
holding charge and
requires replacement
See diagnostic procedures as specified in pinpoint test
A2 "Check The iPOD® Battery" below GO to Pinpoint
Test A.
The iPOD® unit is not
compatible with the audio
input control module
See diagnostic procedures as specified in pinpoint test
A4 "Check The iPOD® Is Compatible With The Audio
Input Control Module" below GO to Pinpoint Test A. iPOD® playback drops out and
system reverts to radio input
USB input or iPOD® input
faulty
First check operation of iPOD® playback. If iPOD®
operates normally but USB playback is faulty, then
follow diagnostic procedures as specified in pinpoint
test B GO to Pinpoint Test B. If iPOD® playback is faulty but USB playback operates
normally, then follow diagnostic procedures as
specified in pinpoint test A GO to Pinpoint Test A.
The connected iPOD®
unit has crashed or frozen
See diagnostic procedures as specified in pinpoint test
A1 "Check The Operation Of The iPOD®" below GO to
Pinpoint Test A.
The connected iPOD®
unit's battery is flat and
requires charging
The connected iPOD®
unit's battery is not
holding charge and
requires replacement
See diagnostic procedures as specified in pinpoint test
A2 "Check The iPOD® Battery" below GO to Pinpoint
Test A.
The auxiliary input unit is
faulty
See diagnostic procedures as specified in pinpoint test
A6 "Check The Operation Of The Auxiliary Input Unit"
below GO to Pinpoint Test A. iPOD® unit will not charge
when connected to the audio
input control module
The iPOD® unit is not
compatible with the audio
input control module
See diagnostic procedures as specified in pinpoint test
A4 "Check The iPOD® Is Compatible With The Audio
Input Control Module" below GO to Pinpoint Test A.
The iPOD® dock cable is
not securely installed
The iPOD® dock cable is
faulty
See diagnostic procedures as specified in pinpoint test
A3 "Check The iPOD® Is Charging When Connected To
The Audio Input Control Module" below GO to Pinpoint
Test A. iPOD® unit keeps cutting out
and rebooting
The iPOD® unit is not
compatible with the audio
input control module
See diagnostic procedures as specified in pinpoint test
A4 "Check The iPOD® Is Compatible With The Audio
Input Control Module" below GO to Pinpoint Test A.
The iPOD® dock cable is
not securely installed
The iPOD® dock cable is
faulty
See diagnostic procedures as specified in pinpoint test
A3 "Check The iPOD® Is Charging When Connected To
The Audio Input Control Module" below GO to Pinpoint
Test A.
The connected iPOD®
unit's battery is flat and
requires charging
The connected iPOD®
See diagnostic procedures as specified in pinpoint test
A2 "Check The iPOD® Battery" below GO to Pinpoint
Test A.

Symptom Possible Cause Action unit's battery is not
holding charge and
requires replacement Unable to select specific
content on the iPOD® (ie: an
individual artist, album or
song)
Content/sound files
corrupted or incompatible
with the iPOD®
Check if files/content can be accessed by iPOD® when
it is disconnected from the audio input control module.
If fault persists, advise customer to renew or replace
the affected files iPOD® not recognised when
connected
The connected iPOD®
unit has crashed or frozen
See diagnostic procedures as specified in pinpoint test
A1 "Check The Operation Of The iPOD®" below GO to
Pinpoint Test A.
USB input or iPOD® input
faulty
First check operation of iPOD® playback. If iPOD®
operates normally but USB playback is faulty, then
follow diagnostic procedures as specified in pinpoint
test B GO to Pinpoint Test B. If iPOD® playback is faulty but USB playback operates
normally, then follow diagnostic procedures as
specified in pinpoint test A GO to Pinpoint Test A.
The auxiliary input may
be switched to bypass
mode
See diagnostic procedures as specified in pinpoint test
A5: "Check If The Bypass Switch On The Auxiliary
Input Unit Is Activated" below GO to Pinpoint Test A.
The auxiliary input unit is
faulty
See diagnostic procedures as specified in pinpoint test
A6 "Check The Operation Of The Auxiliary Input Unit"
below GO to Pinpoint Test A.
The connected iPOD®
unit's battery is flat and
requires charging
The connected iPOD®
unit's battery is not
holding charge and
requires replacement
See diagnostic procedures as specified in pinpoint test
A2 "Check The iPOD® Battery" below GO to Pinpoint
Test A.
The iPOD® unit is not
compatible with the audio
input control module
See diagnostic procedures as specified in pinpoint test
A4 "Check The iPOD® Is Compatible With The Audio
Input Control Module" below GO to Pinpoint Test A. iPOD® connector pins are
misaligned
The iPOD® dock cable is
faulty
Replace dock cable as required. To ensure optimum
compatibility, the cable with the white mini-DIN
connector - Part No C2S51762 - should be used iPOD® not working at all. If
reset, the system will work for
6 songs then cuts out again.
CDC button inoperative and
CD sometimes cuts off for 2-3
seconds
Optical cables/connectors
(if fitted) are not securely
installed
Optical cables/connectors
(if fitted) are faulty
Ensure the optical cables are routed appropriately to
avoid pinching the cable and with no excessive bends
or kinks. Ensure all connectors of the optical cables
are correctly secured. Replace any damaged or faulty
optical cables and/or connectors as required
If no CD changer is fitted, ensure that the optical
cables are configured in a closed loop so that the
optical circuit is intact iPOD® inoperative. Display
shows no magazine
The auxiliary input may
be switched to bypass
mode
See diagnostic procedures as specified in pinpoint test
A5: "Check If The Bypass Switch On The Auxiliary
Input Unit Is Activated" below GO to Pinpoint Test A. iPOD® inoperative. Display
shows menu for CD6 and has
to load all the tracks
Audio input control
module software requires
updating
Download and install the latest system software.
Software releases are available on the Dension
website - http://www.dension.com/jaguar/ Symptom Chart - USB Memory Stick/Storage Device Related Faults
Symptom Possible Cause Action No playback from memory
stick/storage device
Memory stick/storage
device configured or
connected incorrectly
If iPOD® operates normally but USB playback is faulty,
then follow diagnostic procedures as specified in pinpoint
test B GO to Pinpoint Test B.

Symptom Chart - System Faults
Symptom Possible Cause Action System defaults to Audio/CD
Changer
The auxiliary input unit
may be switched to
bypass mode
See diagnostic procedures as specified in pinpoint
test A5: "Check If The Bypass Switch On The Auxiliary
Input Unit Is Activated" below GO to Pinpoint Test A.
The auxiliary input unit is
faulty
See diagnostic procedures as specified in pinpoint
test A6 "Check The Operation Of The Auxiliary Input
Unit" below GO to Pinpoint Test A.
The memory stick/storage
device is not correctly
formatted
See diagnostic procedures as specified in pinpoint
test B1 "Check For Correct Formatting" below GO to
Pinpoint Test B.
The USB extension cable
is not securely installed
The USB extension cable
is faulty
See diagnostic procedures as specified in pinpoint
test B3 "Check The USB Extension Cable Is
Operational And Securely Installed" below GO to
Pinpoint Test B.
The USB memory stick is
damaged or faulty
The USB memory stick is
incompatible with the
audio input control
module
Check for correct operation by connecting another
working USB memory stick loaded with a compatible
test file (files may be downloaded from Dension
website). If fault clears, then the original USB stick
should be replaced. If problem persists, suspect a
fault with the USB extension cable
The storage capacity of
the memory stick/storage
device is close to or
exceeds 8 Gigabytes
See diagnostic procedures as specified in pinpoint
test B4 "Check The Capacity Of The Memory
Stick/Storage Device" below GO to Pinpoint Test B.
The connected iPOD®
unit's battery is flat and
requires charging
The connected iPOD®
unit's battery is not
holding charge and
requires replacement
See diagnostic procedures as specified in pinpoint
test A2 "Check The iPOD® Battery" below GO to
Pinpoint Test A.
The iPOD® unit is not
compatible with the audio
input control module
See diagnostic procedures as specified in pinpoint
test A4 "Check The iPOD® Is Compatible With The
Audio Input Control Module" below GO to Pinpoint
Test A.
The connected iPOD®
unit has crashed or frozen
See diagnostic procedures as specified in pinpoint
test A1 "Check The Operation Of The iPOD®" below
GO to Pinpoint Test A.
No sound from speakers
The audio input control
Ensure all connectors of the audio input control (either front/rear or module power harness is module power harness are correctly secured left/right) during not securely installed See diagnostic procedures as specified in pinpoint playback from The audio input control tests C1: "Check The Integrity Of Power Supply From iPOD®/memory stick module power Vehicle" and C2: "Check The Integrity And Operation Audio system loses supply/harness is faulty Of The Audio Input Control Module Power Harness" connection to below GO to Pinpoint Test C. iPOD®/memory stick during playback
Optical cables/connectors
(if fitted) are not securely
installed
Optical cables/connectors
(if fitted) are faulty
Ensure the optical cables are routed appropriately to
avoid pinching the cable and with no excessive bends
or kinks. Ensure all connectors of the optical cables
are correctly secured. Replace any damaged or faulty
optical cables and/or connectors as required
If no CD changer is fitted, ensure that the optical
cables are configured in a closed loop so that the
optical circuit is intact iPOD® and radio playback skips after unit has been operating for 4 minutes
The iPOD® dock cable is
not securely installed
The iPOD® dock cable is
faulty
See diagnostic procedures as specified in pinpoint
test A3 "Check The iPOD® Is Charging When
Connected To The Audio Input Control Module" below
GO to Pinpoint Test A.

Is the iPOD® compatible with the audio input control module?
Yes
GO to A5. No
Advise customer that an alternative device is required A5: CHECK IF THE BYPASS SWITCH ON THE AUXILIARY INPUT UNIT IS ACTIVATED Auxiliary Input Unit - Bypass Switch


1 Check the status of the bypass switch on the auxiliary input unit Is the switch on the auxiliary input unit to the active mode position?
Yes
GO to A6. No
Toggle the switch on the auxiliary input unit to the active mode position. Turn off the ignition and wait two
minutes until the blue LED on the auxiliary input unit is extinguished. Switch ignition back on the complete
the switching process A6: CHECK THE OPERATION OF THE AUXILIARY INPUT UNIT 1 Check the operation of the auxiliary input unit 2 Disconnect the auxiliary input unit from the audio input control module. 3 Ignition switch in position 0. 4 Wait two minutes 5 Install a new auxiliary input unit 6 Ignition switch in position II. Is the iPOD® now working?
Yes
No further action required
No
Check the integrity of the iPOD® dock cable and its connectionsGO to A3.
PINPOINT TEST B : USB/STORAGE DEVICE DOES NOT POWER UP WHEN CONNECTED TEST
CONDITIONS DETAILS/RESULTS/ACTIONS B1: CHECK FOR CORRECT FORMATTING
NOTE: The storage device needs to be configured to FAT16 or FAT32 format 1 Check if the memory stick/storage device is correctly formatted Is the storage device/memory stick configured to the FAT16 or FAT32 format?
Yes
GO to B2. No
Reformat the storage device as required B2: CHECK FOR FAULTY OR INCOMPATIBLE MEMORY STICK/STORAGE DEVICE
NOTE: Test files may be downloaded from Dension website 1 Check the operation of the USB port on the auxiliary input unit by connecting another working USB memory stick/storage device loaded with a compatible test file Does the system operate normally when another USB memory stick/storage device is connected?
Yes
Replace the original USB memory stick/storage device
No
GO to B3. B3: CHECK THE USB EXTENSION CABLE IS OPERATIONAL AND SECURELY INSTALLED 1 Check the integrity of the USB extension cable and its connections

Is the USB extension cable securely pushed into the USB connection port on the audio input control module
Yes
Replace the USB extension cable
No
Secure connections and retest B4: CHECK THE CAPACITY OF THE MEMORY STICK/STORAGE DEVICE
NOTE: The higher the capacity of the memory stick is the longer it takes to register with the audio input control module
and power up. The maximum permitted capacity is 8 Gigabytes 1 Check the storage capacity of the memory stick/storage device does not exceed 8 Gigabytes Is the storage capacity of the memory stick/storage device 8 Gigabytes or less?
Yes
High capacity devices may require longer to register and should be allowed up to two minutes to power up
following connection to the USB port. If memory stick fails to power up after two minutes, suspect a
faulty memory stick GO to B2. or USB extension cable GO to B3. No
The memory stick/storage device exceeds the maximum permitted capacity. Replace with a device with a capacity of 8 Gigabytes or less B5: CHECK IF THE BYPASS SWITCH ON THE AUXILIARY INPUT UNIT IS ACTIVATED Auxiliary Input Unit - Bypass Switch


1 Check the status of the bypass switch on the auxiliary input unit Is the switch on the auxiliary input unit to the active mode position?
Yes
GO to B6. No
Toggle the switch on the auxiliary input unit to the active mode position. Turn off the ignition and wait
two minutes until the blue LED on the auxiliary input unit is extinguished. Switch ignition back on the complete the switching process B6: CHECK THE OPERATION OF THE AUXILIARY INPUT UNIT 1 Check the operation of the auxiliary input unit 2 Disconnect the auxiliary input unit from the audio input control module. 3 Ignition switch in position 0. 4 Wait two minutes 5 Replace auxiliary input unit 6 Ignition switch in position II. Is the USB memory stick/storage device now powering up?
Yes
No further action required
No
Check the integrity of the USB extension cable and its connectionsGO to B3.
PINPOINT TEST C : POWER SUPPLY CIRCUIT/POWER HARNESS CHECKS TEST
CONDITIONS DETAILS/RESULTS/ACTIONS C1: CHECK THE INTEGRITY OF PRIMARY POWER SUPPLY 1 Remove the retrofitted audio input control module power harness 2 Reconnect the original power harness Are the standard infotainment components on the vehicle operating normally?
Yes
GO to C2. No
Check power and ground connections to the affected modules. Check for related power or lost
communications DTCs and refer to the relevant DTC index. Check fuses and battery charging system. Rectify as necessary