2010 INFINITI QX56 lock

BACK DOOR OPENER FUNCTIONDLK-215
< SYMPTOM DIAGNOSIS > [WITH INTELLIGENT KEY SYSTEM]
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BACK DOOR HANDLE : Symptom TableINFOID:0000000005147036
BACK DOOR OPEN FUNCTION MALFUNCTION
NOTE:
• Before performing the diagnosis in the follo wing table, check “WORK FLOW”. Refer to DLK-6, "
Work Flow".
• Check that vehicle is under the condition shown in “Conditions of vehicle” before starting diagnosis, and check each symptom.
• If the following “symptoms” are detected, check syst ems shown in the “Diagnosis/service procedure” column
in this order.
Conditions of Vehicle (Operating Conditions)
• Vehicle is in park.
INTELLIGENT KEY
INTELLIGENT KEY : Symptom TableINFOID:0000000005147037
BACK DOOR OPEN FUNCTION MALFUNCTION
NOTE:
• Before performing the diagnosis in the follo wing table, check “WORK FLOW”. Refer to DLK-6, "
Work Flow".
• Check that vehicle is under the condition shown in “Conditions of vehicle” before starting diagnosis, and check each symptom.
• If the following symptoms” are detected, check systems shown in the “Diagnosis/service procedure” column
in this order.
Conditions of Vehicle (Operating Conditions)
• Ignition switch is not depressed.
Symptom Diagnosis/service procedureReference page
Back door open function does not operate by
back door switch (doors unlocked). 1. Refer to diagnosis chart.
DLK-214
2. Check Intermittent Incident. GI-38
Back door open function does not operate by
back door switch only.
(doors locked but Intelligent Key present).1. Outside key antenna check.
DLK-972. Intelligent Key unit power back door input signal.DLK-142
3. Intelligent Key unit power back door output signal.DLK-143
4. Intelligent Key battery and function check.DLK-106
SymptomDiagnosis/service procedureReference page
Back door open function does not operate
by Intelligent Key. 1. Check Intelligent Key battery inspection.
DLK-106
2. Intelligent Key unit power and ground check. DLK-68
3. Check intermittent incident. GI-38
Revision: April 20092010 QX56

DLK-218
< SYMPTOM DIAGNOSIS >[WITH INTELLIGENT KEY SYSTEM]
WARNING FUNCTION SYMPTOMS
Door lock operation warning chime does
not operate.1. Check door switch.
DLK-71
2. Check ignition knob switch.DLK-116
3. Check Intelligent Key warning buzzer. DLK-95
4. Check inside key antennasCenter console area (rear)
DLK-60Luggage areaDLK-62
Center console area (front)DLK-64
Overhead console areaDLK-66
5. Check Intermittent Incident. GI-38
SymptomDiagnosis/service procedure Reference
page
Revision: April 20092010 QX56

KEY REMINDER FUNCTION SYMPTOMSDLK-219
< SYMPTOM DIAGNOSIS > [WITH INTELLIGENT KEY SYSTEM]
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KEY REMINDER FUNCTION SYMPTOMS
Symptom TableINFOID:0000000005147039
KEY REMINDER FUNCTION MALFUNCTION
NOTE:
• Before performing the diagnosis in the following table, check “Work flow”. Refer to DLK-6, "
Work Flow".
• If the following symptoms” are detected, check systems shown in the “Diagnosis/service procedure” column in this order.
Conditions of Vehicle (Operating Conditions)
• “LOCK/UNLOCK BY I-KEY” is ON when setting on CONSULT-III.
• “ANSWER BACK FUNCTION” is ON when setting on CONSULT-III.
• Ignition switch is in OFF position.
• All doors are closed.
• Ignition switch is not depressed.
Symptom Diagnosis/service procedureReference page
Key reminder function does not operate. 1.
Check “ANTI KEY LOCK IN FUNCTI”setting in “WORK SUP-
PORT”. DLK-55
2. Check door switch.
DLK-71
3. Check inside key antennasCenter console area (rear)
DLK-60Luggage areaDLK-62
Center console area (front)DLK-64
Overhead console areaDLK-66
4. Check unlock sensor. DLK-81
5. Check Intelligent Key battery inspection.DLK-106
6. Check Intermittent Incident. GI-38
Revision: April 20092010 QX56

DLK-220
< SYMPTOM DIAGNOSIS >[WITH INTELLIGENT KEY SYSTEM]
HAZARD FUNCTION
HAZARD FUNCTION
Symptom TableINFOID:0000000005147040
HAZARD AND BUZZER REMINDER FUNCTION MALFUNCTION
NOTE:
• Before performing the diagnosis in the follo
wing table, check “Work flow”. Refer to DLK-6, "
Work Flow".
• If the following symptoms” are detected, check systems shown in the “Diagnosis/service procedure” column in this order.
Conditions of Vehicle (Operating Conditions)
• “LOCK/UNLOCK BY I-KEY” is ON when setting on CONSULT-III.
• “ANSWER BACK FUNCTION” is ON when setting on CONSULT-III.
• Ignition switch is in OFF position.
• All doors are closed.
• Ignition switch is not depressed.
Symptom Diagnosis/service procedureReference
page
Hazard reminder does not operate by request switch.
(Buzzer reminder operate.) 1.
Check “HAZARD ANSWER BACK” setting in “WORK
SUPPORT”.
DLK-55
2. Check hazard function.
DLK-112
3. Check Intermittent incident. GI-38
Hazard reminder does not operate by Intelligent Key.
(Buzzer reminder operate.)1.
Check “HAZARD ANSWER BACK” setting in “WORK
SUPPORT”.
DLK-55
2. Check hazard function.
DLK-112
3. Check Intelligent Key battery inspection.DLK-106
Buzzer reminder does not operate by request switch.
(Hazard reminder operate.)1.
Check “ANS BACK I-KEY LOCK” or “ANS BACK I-KEY
UNLOCK” setting in “WORK SUPPORT”. DLK-55
2. Check Intelligent Key warning buzzer.
DLK-95
3. Check Intermittent incident. GI-38
Revision: April 20092010 QX56

HORN FUNCTIONDLK-221
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HORN FUNCTION
Symptom TableINFOID:0000000005147041
HAZARD AND HORN REMINDER FUNCTION MALFUNCTION
NOTE:
• Before performing the diagnosis in the following table, check “Work flow”. Refer to DLK-6, "
Work Flow".
• If the following symptoms” are detected, check systems shown in the “Diagnosis/service procedure” column in this order.
Conditions of Vehicle (Operating Conditions)
• “ANSWER BACK FUNCTION” is ON when setting on CONSULT-III.
• Ignition switch is in OFF position.
• All doors are closed.
Symptom Diagnosis/service procedureReference
page
Hazard reminder does not operate by request switch.
(Horn reminder operate.) 1.
Check “HAZARD ANSWER BACK” setting in “WORK
SUPPORT”. DLK-55
2. Check hazard function.
DLK-112
3. Check Intermittent Incident. GI-38
Hazard reminder does not operate by Intelligent Key.
(Horn reminder operate.)1.
Check “HAZARD ANSWER BACK” setting in “WORK
SUPPORT”. DLK-55
2. Check hazard function.
DLK-112
3. Check Intelligent Key battery inspection.DLK-106
Horn reminder does not operate by request switch.
(Hazard reminder operate.)1.
Check “ANSWER BACK WITH I-KEY LOCK” or “AN-
SWER BACK WITH I-KEY UNLOCK” setting in “WORK
SUPPORT”. DLK-55
2. Check Intelligent Key warning buzzer.
DLK-95
3. Check Intermittent Incident. GI-38
Horn reminder does not operate by Intelligent Key.
(Hazard reminder operate.)1.
Check “HORN WITH KEYLESS LOCK” setting in
“WORK SUPPORT”. DLK-55
2. Check horn function.
DLK-108
3. Check Intermittent Incident. GI-38
Revision: April 20092010 QX56

SQUEAK AND RATTLE TROUBLE DIAGNOSESDLK-223
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000005147043
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs.Use the Diag-
nostic Worksheet during the interv iew to document the facts and conditions when the noise occurs and any
customer's comments; refer to DLK-227, "
Diagnostic Worksheet". This information is necessary to duplicate
the conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed descr iption or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
• If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by test driving the vehicle with the customer.
• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
• Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
• Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow mo vement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
• Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contac t/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
• Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/someti mes repeating/often brought on by driver action.
• Tick—(Like a clock second hand) Tick characteristics include gentle contacting of li ght materials/loose components/can be caused by driver
action or road conditions.
• Thump—(Heavy, muffled knock noise) Thump characteristics include softer k nock/dead sound often brought on by activity.
• Buzz—(Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
• Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge as acceptable may be very irritating to the customer.
• Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or lo cation of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
SBT842
Revision: April 20092010 QX56

DLK-224
< SYMPTOM DIAGNOSIS >[WITH INTELLIGENT KEY SYSTEM]
SQUEAK AND RATTLE TROUBLE DIAGNOSES
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-
clutch on M/T model, drive position on A/T model).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the v ehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, chec k ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follo w the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pi npoint the source of the noise, use a listening tool
(Chassis Ear: J-39570, Engine Ear and mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
• removing the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fastener can be broken
or lost during the repair, resulting in the creation of new noise.
• tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.
• feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
• placing a piece of paper between components that you suspect are causing the noise.
• looking for loose components and contact marks. Refer to DLK-225, "
Inspection Procedure".
REPAIR THE CAUSE
• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- separate components by repositioning or loos ening and retightening the component, if possible.
- insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or urethane tape. A Nissan Squeak and Rattle Kit (J-43980) is available through your authorized Nissan Parts Depart-
ment.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Departm ent for the latest parts information.
The following materials are contained in the Nissan Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 ×135 mm (3.94 ×5.31 in)/76884-71L01: 60 ×85 mm (2.36 ×3.35 in)/76884-
71L02: 15 ×25 mm (0.59 ×0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50 ×50 mm (1.97 ×1.97 in)/73982-
50Y00: 10 mm (0.39 in) thick, 50 ×50 mm (1.97 ×1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 ×50 mm (1.18 ×1.97 in)
FELT CLOTHTAPE
Used to insulate where movement does not occu r. Ideal for instrument panel applications.
68370-4B000: 15 ×25 mm (0.59 ×0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Revision: April 20092010 QX56

SQUEAK AND RATTLE TROUBLE DIAGNOSESDLK-225
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Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that will be visible or not fit. Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Inspection ProcedureINFOID:0000000005147044
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noi se. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or ra ttle. If you saturate the area with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation pr ocedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the ar eas with felt cloth tape or insulator foam blocks from
the Nissan Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid dampers out of adjustment
2. Trunk lid striker out of adjustment
3. The trunk lid torsion bars knocking together
4. A loose license plate or bracket
Revision: April 20092010 QX56