13-4 Customer Information
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)–Customer
Assistance
General Motors de Mexico,
S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), HUMMER has TTY
equipment available at its Customer
Assistance Center. Any TTY user
in the U.S. can communicate
with HUMMER by dialing:
1-800-833-6537. (TTY users in
Canada can dial 1-800-263-3830.)
Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/
hummer
Information and services
customized for your specific
vehicle —all in one convenient
place.
.Digital owner manual, warranty
information, and more
.Online service and maintenance
records
.Find HUMMER dealers for
service nationwide
.Exclusive privileges and offers
.Recall notices for your specific
vehicle
.OnStar®and GM Cardmember
Services Earnings summaries
Customer Information 13-5
Other Helpful Links:
HUMMER—www.hummer.com
HUMMER Merchandise —
www.hummerstuff.com
Roadside Service
For U.S. purchased vehicles, call
1‐866‐HUMMER6 (486‐6376); (Text
Telephone (TTY): 1-888-889-2438).
For Canadian purchased vehicles,
call 1‐800‐268‐6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and license
plate number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
HUMMER and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.
HUMMER and General Motors of
Canada Limited reserve the right
to limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Customer Information 13-11
Insuring Your Vehicle
Protect your investment in
your HUMMER vehicle with
comprehensive and collision
insurance coverage. There are
significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to your
HUMMER vehicle by limiting
compensation for damage repairs
by using aftermarket collision parts.
Some insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you assure your
vehicle will be repaired with original
equipment collision parts. If such
insurance coverage is not available
from your current insurance carrier,
consider switching to another
insurance carrier.If your vehicle is leased, the leasing
company may require you to have
insurance that assures repairs
with Genuine Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Service on page 13‑5.Gather the following information:
.Driver's name, address, phone
number
.Driver's license number
.Owner's name, address, phone
number
.Vehicle license plate
.Vehicle make, model and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and policy
number
.General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3‑33.
13-16 Customer Information
HUMMER will not access this data
or share it with others except: with
the consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
HUMMER's defense of litigation
through the discovery process; or,
as required by law. Data that
HUMMER collects or receives may
also be used for HUMMER research
needs or may be made available to
others for research purposes, where
a need is shown and the data is not
tied to a specific vehicle or vehicle
owner.
OnStar®
If the vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms
and Conditions in the OnStar
Owners Guide for information on
data collection and use.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences
such as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
HUMMER vehicles does not use or
record personal information or link
with any other HUMMER system
containing personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
Rules and with RSS-210/211 of
Industry Canada.
Operation is subject to the following
two conditions:
1. The device may not causeinterference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
INDEX i-3
Cigarette Lighter . . . . . . . . . . . . . . . . 5-5
Circuit Breakers . . . . . . . . . . . . . . 10-39
CleaningExterior Care . . . . . . . . . . . . . . . 10-92
Interior Care . . . . . . . . . . . . . . . . 10-96
Climate Control Systems . . . . . . . 8-1
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Cluster, IP . . . . . . . . . . . . . . . . . . . . . . 5-7
Clutch, Hydraulic . . . . . . . . . . . . . 10-16
Collision Damage Repair . . . . . 13-10
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-3
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convenience Net . . . . . . . . . . . . . . . 4-3
Convex Mirrors . . . . . . . . . . . . . . . . 2-13
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-19
Engine Temperature Gauge . . . 5-9
Cooling System . . . . . . . . . . . . . . . 10-18 Engine Messages . . . . . . . . . . . . 5-23
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 13-8
Covers Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Rear Compartment/StoragePanel . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Cruise Control . . . . . . . . . . . . . . . . . 9-57
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-4 Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Information Service PublicationsOrdering Information . . . . . . 13-12
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . 13-1
D
Damage Repair, Collision . . . . . 13-10
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iii
Data Recorders, Event . . . . . . . 13-15
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-3
Defensive Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-7 Door
Ajar Messages . . . . . . . . . . . . . . . 5-22
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Power Locks . . . . . . . . . . . . . . . . . . . 2-5
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-18
Driving
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 9-70
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Highway Hypnosis . . . . . . . . . . . . 9-22
Hill and Mountain Roads . . . . . . 9-23
If the Vehicle is Stuck . . . . . . . . . 9-26
Loss of Control . . . . . . . . . . . . . . . . 9-6
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-7
Off-Road Recovery . . . . . . . . . . . . 9-5
Vehicle Load Limits . . . . . . . . . . . 9-27
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-24
Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . . . 1-18
i-8 INDEX
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . 9-37
Shifting Out of . . . . . . . . . . . . . . . . 9-38
Parking . . . . . . . . . . . . . . . . . . . . . . . . 9-39 Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-51
Brake and P (Park)Mechanism Check . . . . . . . . 10-31
Over Things That Burn . . . . . . . 9-40
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-11
Passenger Sensing System . . . 3-35
Perchlorate Materials Requirements, California . . . . . 10-3
Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 7-15
Power Door Locks . . . . . . . . . . . . . . . . . . . . 2-5
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Protection, Battery . . . . . . . . . . . . . 6-9
Retained Accessory (RAP) . . . 9-35 Power (cont.)
Seat Adjustment . . . . . . . . . . . . . . . 3-3
Steering Fluid . . . . . . . . . . . . . . . 10-24
Windows . . . . . . . . . . . . . . . . . . . . . 2-16
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Privacy Radio FrequencyIdentification (RFID) . . . . . . . 13-16
Program Courtesy Transportation . . . . . . 13-8
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-2
R
Radio FrequencyIdentification (RFID) . . . . . . . . 13-16
Statement . . . . . . . . . . . . . . . . . . 13-16
Radios AM-FM Radio . . . . . . . . . . . . . . . . . . 7-5
Reception . . . . . . . . . . . . . . . . . . . . . 7-9
Satellite . . . . . . . . . . . . . . . . . . . . . . . . 7-6 Reading Lamps . . . . . . . . . . . . . . . . . 6-8
Rear Axle . . . . . . . . . . . . . . . . . . . . . 10-29
Locking . . . . . . . . . . . . . . . . . . . . . . . 9-54
Rear Compartment/Storage Panel Cover . . . . . . . . . . . . . . . . . . . 4-2
Rear Seats . . . . . . . . . . . . . . . . . 3-7, 3-9
Rear Vision Camera (RVC) . . . . 9-60
Rear Window Washer/Wiper . . . . 5-3
Rearview Mirrors Automatic Dimming . . . . . . . . . . . 2-14
Reclining Seatbacks . . . . . . . . . . . . 3-4
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . 11-8
Recommended Fuel . . . . . . . . . . . 9-64
Records Maintenance . . . . . . . . . . . . . . . . . 11-11
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . 10-90
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . 2-2, 2-3
Replacement Bulbs . . . . . . . . . . . 10-37
Replacement Parts
Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-42
Maintenance . . . . . . . . . . . . . . . . .11-10
i-10 INDEX
Servicing theAirbag-Equipped Vehicle . . . . . 3-40
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 9-37
Out of Park . . . . . . . . . . . . . . . . . . . 9-38
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 6-5
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . . 5-8
StabiliTrak System . . . . . . . . . . . . . 9-53
Start Assist, Hills . . . . . . . . . . . . . . 9-52
Starter Switch Check . . . . . . . . . 10-30
Starting the Engine . . . . . . . . . . . . 9-35
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4 Fluid, Power . . . . . . . . . . . . . . . . 10-24
Wheel Adjustment . . . . . . . . . . . . . 5-2
Stoplamps and Back-Up Lamps Bulb Replacement . . . 10-35, 10-36
Storage Areas Cargo Cover . . . . . . . . . . . . . . . . . . . 4-2
Cargo Management System . . . 4-2
Center Console . . . . . . . . . . . . . . . . 4-1
Convenience Net . . . . . . . . . . . . . . 4-3
Front . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Storage Areas (cont.)
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Rear Compartment/Storage
Panel Cover . . . . . . . . . . . . . . . . . . 4-2
Roof Rack System . . . . . . . . . . . . . 4-4
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-26
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-17
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
System Roof Rack . . . . . . . . . . . . . . . . . . . . . 4-4
System Check Automatic TransmissionShiftlock Control . . . . . . . . . . 10-30
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 5-8
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
TaillampsBulb Replacement . . . 10-35, 10-36
Text Telephone (TTY) Users . . . 13-4
Theft-Deterrent Systems . . . . . . . . . . . . . . . 2-10, 2-11
Immobilizer . . . . . . . . . . . . . . . . . . . 2-10
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Tires
Buying New Tires . . . . . . . . . . . 10-59
Chains . . . . . . . . . . . . . . . . . . . . . . 10-64
Changing . . . . . . . . . . . . 10-66, 10-75
Designations . . . . . . . . . . . . . . . 10-46
Different Size . . . . . . . . . . . . . . . 10-60
Full-Size Spare . . . . . . . . . . . . . 10-85
If a Tire Goes Flat . . . . . . . . . . 10-64
Inflation Monitor System . . . . 10-53
Inspection . . . . . . . . . . . . . . . . . . 10-57
Messages . . . . . . . . . . . . . . . . . . . . 5-25
Pressure Light . . . . . . . . . . . . . . . . 5-16
Pressure Monitor System . . . 10-52
Rotation . . . . . . . . . . . . . . . . . . . . 10-57
Secondary Latch System . . . 10-84
Sidewall Labeling . . . . . . . . . . . 10-44
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-48
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-61
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . 10-62
Wheel Replacement . . . . . . . . 10-63
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-58