2010 GMC YUKON DENALI phone

Tips and Troubleshooting Chart (cont'd)
ProblemRecommended Action
After stopping the player,
I push Play but sometimes
the DVD starts where I left
off and sometimes at the
beginning. If the stop button was
pressed one time, the DVD
player resumes playing
where the DVD was
stopped. If the stop button
was pressed two times the
DVD player begins to play
from the beginning of
the DVD.
The auxiliary source is
running but there is no
picture or sound. Check that the RSE video
screen is in the auxiliary
source mode.
Check the auxiliary input
connections at both
devices.
Tips and Troubleshooting Chart (cont'd)
Problem
Recommended Action
Sometimes the wireless
headphone audio cuts out
or buzzes. Check for obstructions, low
batteries, reception range,
and interference from
cellular telephone towers
or by using a cellular
telephone in the vehicle.
Check that the headphones
are on correctly using the
L (left) and R (right) on the
headphones.
I lost the remote and/or the
headphones. See your dealer/retailer for
assistance.
The DVD is playing, but
there is no picture or
sound. Check that the RSE video
screen is sourced to the
DVD player.
4-128

DVD Display Error Messages
The DVD display error message depends on which
radio is in the vehicle. The video screen can display
one of the following:
Disc Load/Eject Error :Displays when there are disc
load or eject problems.
Disc Format Error : Displays if the disc is inserted with
the disc label wrong side up, or if the disc is damaged.
Disc Region Error : Displays if the disc is not from a
correct region.
No Disc Inserted : Displays if no disc is present when
EJECT or DVD AUX is pressed on the radio.
DVD Distortion
Video distortion can occur when operating cellular
phones, scanners, CB radios, Global Position Systems
(GPS)*, two-way radios, mobile fax, or walkie talkies.
It might be necessary to turn off the DVD player when
operating one of these devices in or near the vehicle.
*Excludes the OnStar
®System.
Cleaning the RSE Overhead Console
When cleaning the RSE overhead console surface,
use only a clean cloth dampened with clean water.
Cleaning the Video Screen
When cleaning the video screen, use only a clean cloth
dampened with clean water. Use care when directly
touching or cleaning the screen, as damage could
result.
4-129

Rear Seat Audio (RSA)
Vehicles with this feature allow the rear seat
passengers to listen to and control any of the music
sources: radio, CDs, DVDs, or other auxiliary sources.
However, the rear seat passengers can only control the
music sources the front seat passengers are not
listening to (except on some radios where dual control
is allowed). For example, rear seat passengers can
control and listen to a CD through the headphones,
while the driver listens to the radio through the
speakers. The rear seat passengers have control of the
volume for each set of wired headphones.
The radio functionality is controlled by both the RSA
and the front radio. Only one band can be tuned to at
one time. Changing the band on the RSA or the front
radio will change the band on the other system, if they
are both sourced to the radio.
The RSA functions operate even when the main radio is
off. The front audio system will display the headphone
icon when the RSA is on, and will disappear from the
display when it is off.
Audio can be heard through wired headphones (not
included) plugged into the jacks on the RSA. If the
vehicle has this feature, audio can also be heard on
Channel 2 of the wireless headphones.To listen to an iPod or portable audio device through the
RSA, attach the iPod or portable audio device to the
front auxiliary input (if available), on the front audio
system. Turn the iPod on, then choose the front
auxiliary input with the RSA SRCE button.
Rear Seat Audio with Rear Climate Control shown
P(Power):
Press thePbutton to turn RSA on
and off.
Volume : Turn this knob to increase or to decrease the
volume of the wired headphones. The left knob controls
the left headphones and the right knob controls the right
headphones.
4-130

Radio Reception
Frequency interference and static can occur during
normal radio reception if items such as cell phone
chargers, vehicle convenience accessories, and
external electronic devices are plugged into the
accessory power outlet. If there is interference or static,
unplug the item from the accessory power outlet.
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range can cause station
frequencies to interfere with each other. For better radio
reception, most AM radio stations boost the power
levels during the day, and then reduce these levels
during the night. Static can also occur when things like
storms and power lines interfere with radio reception.
When this happens, try reducing the treble on the radio.
FM Stereo
FM signals only reach about 10 to 40 miles (16 to 65 km).
Although the radio has a built-in electronic circuit that
automatically works to reduce interference, some static
can occur, especially around tall buildings or hills,
causing the sound to fade in and out.
XM™Satellite Radio Service
XM Satellite Radio Service gives digital radio reception
from coast-to-coast in the 48 contiguous United States,
and in Canada. Just as with FM, tall buildings or hills
can interfere with satellite radio signals, causing the
sound to fade in and out. In addition, traveling or
standing under heavy foliage, bridges, garages,
or tunnels may cause loss of the XM signal for a
period of time.
Cellular Phone Usage
Cellular phone usage may cause interference with
the vehicle's radio. This interference may occur
when making or receiving phone calls, charging the
phone's battery, or simply having the phone on.
This interference causes an increased level of static
while listening to the radio. If static is received while
listening to the radio, unplug the cellular phone and
turn it off.
4-135

Rear Side Window Antenna
The AM-FM antenna is located in the passenger rear
side windows. Make sure the inside surfaces of the rear
side windows are not scratched and that the lines on
the glass are not damaged. If the inside surfaces are
damaged, they could interfere with radio reception.
If a cellular telephone antenna needs to be attached to
the glass, make sure that the grid lines for the AM-FM
antenna are not damaged. There is enough space
between the grid lines to attach a cellular telephone
antenna without interfering with radio reception.
Notice:Using a razor blade or sharp object to clear
the inside of the rear side windows may affect radio
reception or damage the rear side window antenna.
Repairs would not be covered by the warranty.
Do not clear the inside of the rear side windows
with sharp objects. Notice:
Do not apply aftermarket glass tinting with
metallic film. The metallic film in some tinting
materials will interfere with or distort the incoming
radio reception. Any damage caused to the antenna
due to metallic tinting materials will not be covered
by the warranty.
XM™ Satellite Radio Antenna
System
The XM Satellite Radio antenna is located on the roof of
the vehicle. Keep the antenna clear of obstructions for
clear radio reception.
If the vehicle has a sunroof, the performance of the
XM system may be affected if the sunroof is open.
4-136

Filling the Tank
{WARNING:
Fuel vapor burns violently and a fuel fire can
cause bad injuries. To help avoid injuries to you
and others, read and follow all the instructions on
the fuel pump island. Turn off the engine when
refueling. Do not smoke near fuel or when
refueling the vehicle. Do not use cellular phones.
Keep sparks, flames, and smoking materials away
from fuel. Do not leave the fuel pump unattended
when refueling the vehicle. This is against the law
in some places. Do not re-enter the vehicle while
pumping fuel. Keep children away from the fuel
pump; never let children pump fuel.
The tethered fuel cap is located behind a hinged fuel
door on the driver side of the vehicle. If the vehicle
has E85 fuel capability, the fuel cap will be yellow and
state that E85 or gasoline can be used. SeeFuel E85
(85% Ethanol) on page 6‑7.
6-9

If the vehicle has a Driver Information Center (DIC), the
TIGHTEN GAS CAP message displays if the fuel cap is
not properly installed.
{WARNING:
If a fire starts while you are refueling, do not
remove the nozzle. Shut off the flow of fuel by
shutting off the pump or by notifying the station
attendant. Leave the area immediately.
Notice: If you need a new fuel cap, be sure to get
the right type. Your dealer/retailer can get one for
you. If you get the wrong type, it may not fit
properly. This may cause the malfunction indicator
lamp to light and may damage the fuel tank and
emissions system. See Malfunction Indicator Lamp
on page 4‑35.
Filling a Portable Fuel Container
{WARNING:
Never fill a portable fuel container while it is in
the vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others:
.Dispense fuel only into approved containers.
.Do not fill a container while it is inside a
vehicle, in a vehicle's trunk, pickup bed,
or on any surface other than the ground.
.Bring the fill nozzle in contact with the inside
of the fill opening before operating the nozzle.
Contact should be maintained until the filling is
complete.
.Do not smoke while pumping fuel.
.Do not use a cellular phone while
pumping fuel.
6-11

Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . .8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-7
Scheduling Service Appointments . . . . . . . . . . . . . 8-10
Courtesy Transportation Program . . . . . . . . . . . . . . 8-10
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-12 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . .8-15
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . 8-16
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Service Publications Ordering Information . . . . . 8-16
Vehicle Data Recording and Privacy . . . . . . . . . . . . .8-18
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Radio Frequency Identification (RFID) . . . . . . . . . 8-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-19
8-1