12-6 Customer Information
General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1‐800‐GMC-8782 (1‐800‐462‐8782);
(Text telephone (TTY):
1‐888‐889‐2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and license
plate number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
GMC and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification. GMC and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:
Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identification before this service
is given.
Customer Information 12-7
.Emergency Tow From a Public
Road or Highway:Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is also given when
the vehicle is stuck in the sand,
mud, or snow.
.Flat Tire Change: Service is
provided to change a flat tire
with the spare tire. The spare
tire, if equipped, must be in good
condition and properly inflated.
It is the owner's responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
.Battery Jump Start: Service is
provided to jump start a dead
battery.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. Additional
travel information is also
available. Allow three weeks for
delivery.
.Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the
5 years/100,000 miles
(160 000 km) Powertrain
warranty period. Items
considered are hotel, meals,
and rental car.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Limit of
six requests per year.
Customer Information 12-9
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize your inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one‐way or round trip
shuttle service within reasonable
time and distance parameters of the
dealer's area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer's shuttle service, the expensemust be supported by original
receipts and can only be up to the
maximum amount allowed by GM
for shuttle service. In addition, for
U.S. customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reflect actual costs and be
supported by original receipts. See
your dealer for information regarding
the allowance amounts for
reimbursement of fuel or other
transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is
kept for an overnight warranty
repair. Rental reimbursement will be
limited and must be supported by
original receipts. This requires that
you sign and complete a rental
agreement and meet state/
provincial, local, and rental vehicle
provider requirements.Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
Customer Information 12-15
Vehicle Data
Recording and
Privacy
Your GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, your vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer/retailer
technician service your vehicle.
Some modules may also store data
about how you operate the vehicle,
such as rate of fuel consumption or
average speed. These modules may
also retain the owner’s personal
preferences, such as radio pre-sets,
seat positions, and temperature
settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that will
assist in understanding how a
vehicle's systems performed. The
EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
.How various systems in your
vehicle were operating
.Whether or not the driver and
passenger safety belts were
buckled/fastened
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
.How fast the vehicle was
traveling This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:
EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) is recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
i-2 INDEX
B
Battery . . . . . . . . . . . . . . . . . . . . . . . . 9-25Jump Starting . . . . . . . . . . . . . . . . . 9-78
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . 4-29
Blade Replacement, Wiper . . . . 9-28
Bluetooth . . . . 6-41, 6-42, 6-45, 6-56
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . 9-23 Antilock . . . . . . . . . . . . . . . . . . . . . . . 8-39
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 8-40
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 9-24
Parking . . . . . . . . . . . . . . . . . . . . . . . 8-40
System Messages . . . . . . . . . . . . 4-30
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Break-In, New Vehicle . . . . . . . . . 8-27
Bulb Replacement . . . . . . . . . . . . . 9-38 Fog Lamps . . . . . . . . . . . . . . 5-3, 9-34
Headlamp Aiming . . . . . . . . . . . . . 9-30
Headlamps . . . . . . . . . . . . . . . . . . . 9-32
Headlamps, Front TurnSignal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 9-33 Bulb Replacement (cont.)
License Plate Lamps . . . . . . . . . 9-37
Taillamps, Turn Signal,
Sidemarker, Stoplamps,
and Backup Lamps . . . . . . . . . . 9-34
Buying New Tires . . . . . . . . . . . . . . 9-60
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 4-9
California Fuel Requirements . . . . . . . . . . . 8-55
Perchlorate Materials
Requirements . . . . . . . . . . . . . . . . 9-3
Warning . . . . . . . . . . . . . . . . . . . . . . . 9-3
Camera, Rear Vision . . . . . . . . . . 8-50
Canadian Vehicle Owners . . . . . . . . iii
Capacities and Specifications . . . . . . . . . . . . . . . . 11-2
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 8-34
Liftgate . . . . . . . . . . . . . . . . . . . 1-8, 1-9
Winter Driving . . . . . . . . . . . . . . . . 8-20 Cargo
Tie Downs . . . . . . . . . . . . . . . . . . . . . 3-2
Cautions, Danger, and Warnings . . . . . . . . . . . . . . . . . . . . . . . . iv
CD DVD Player . . . . . . . . . . . . . . . . . . . 6-21
CD Player . . . . . . . . . . . . . . . . . . . . . 6-18
Center Console Storage . . . . . . . . 3-1
Chains, Tire . . . . . . . . . . . . . . . . . . . 9-66
Charging System Light . . . . . . . . 4-16
Check
Engine Lamp . . . . . . . . . . . . . . . . . 4-17
Ignition Transmission Lock . . . 9-27
Child Restraints Infants and YoungChildren . . . . . . . . . . . . . . . . . . . . . 2-43
Lower Anchors and Tethers for Children . . . . . . . . . 2-49
Older Children . . . . . . . . . . . . . . . . 2-41
Securing . . . . . . . . . . . . . . . . 2-56, 2-58
Systems . . . . . . . . . . . . . . . . . . . . . . 2-46
Where to Put the Restraint . . . 2-47
INDEX i-3
CleaningExterior Care . . . . . . . . . . . . . . . . . 9-85
Interior Care . . . . . . . . . . . . . . . . . . 9-89
Climate Control Systems . . . . . . . 7-1 Automatic . . . . . . . . . . . . . . . . . . . . . . 7-3
Clock . . . . . . . . . . . . . . . . . . . . . 4-9, 4-10
Cluster, IP . . . . . . . . . . . . . . . . . . . . . 4-12
Collision Damage Repair . . . . . 12-10
Compact Spare Tire . . . . . . . . . . . 9-76
Compass . . . . . . . . . . . . . . . . . . . . . . . 4-9
Compass Messages . . . . . . . . . . . 4-30
Control of a Vehicle . . . . . . . . . . . . . 8-4
Convenience Net . . . . . . . . . . . . . . . 3-2
Convex Mirrors . . . . . . . . . . . . . . . . 1-14
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 9-16
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 4-14
Cooling System . . . . . . . . . . . . . . . . 9-15 Engine Messages . . . . . . . . . . . . 4-31
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . 12-8
Covers Engine . . . . . . . . . . . . . . . . . . . . . . . . . 9-9 Cruise Control . . . . . . . . . . . . . . . . . 8-44
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Messages . . . . . . . . . . . . . . . . . . . . 4-30
Cupholders . . . . . . . . . . . . . . . . . . . . . 3-1
Customer Assistance . . . . . . . . . . 12-4 Offices . . . . . . . . . . . . . . . . . . . . . . . . 12-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 12-4
Customer Information Service PublicationsOrdering Information . . . . . . 12-12
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 12-1
D
Damage Repair, Collision . . . . . 12-10
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 12-15
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 5-2
Defensive Driving . . . . . . . . . . . . . . . 8-3
Devices, Auxiliary . . . . . . . 6-27, 6-30
Dome Lamps . . . . . . . . . . . . . . . . . . . 5-4 Door
Ajar Messages . . . . . . . . . . . . . . . 4-30
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Power Locks . . . . . . . . . . . . . . . . . . . 1-7
Drive Systems All-Wheel Drive . . . . . . . . . 8-38, 9-26
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 4-25
Driving Better Fuel Economy . . . . . . . . . . 8-2
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 8-58
Defensive . . . . . . . . . . . . . . . . . . . . . . 8-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Highway Hypnosis . . . . . . . . . . . . 8-18
Hill and Mountain Roads . . . . . . 8-19
If the Vehicle is Stuck . . . . . . . . . 8-22
Loss of Control . . . . . . . . . . . . . . . . 8-7
Off-Road . . . . . . . . . . . . . . . . . . . . . . 8-7
Off-Road Recovery . . . . . . . . . . . . 8-6
Vehicle Load Limits . . . . . . . . . . . 8-22
Winter . . . . . . . . . . . . . . . . . . . . . . . . 8-20
DVD Rear Seat EntertainmentSystem . . . . . . . . . . . . . . . . . . . . . . 6-33
DVD/CD Player . . . . . . . . . . . . . . . . 6-21
i-4 INDEX
E
ECO Button . . . . . . . . . . . . . . . . . . . 8-38
Economy ModeFuel . . . . . . . . . . . . . . . . . . . . . . . . . . 8-38
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . 8-66
Electrical System
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 9-39
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 9-38
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 9-42
Engine Air Cleaner/Filter . . . . . . . . . . . . . 9-13
Check and Service EngineSoon Lamp . . . . . . . . . . . . . . . . . . 4-17
Compartment Overview . . . . . . . . 9-6
Coolant . . . . . . . . . . . . . . . . . . . . . . . 9-16
Coolant Heater . . . . . . . . . . . . . . . 8-31
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 4-14 Engine (cont.)
Cooling System . . . . . . . . . . . . . . . 9-15
Cooling System Messages . . . 4-31
Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Drive Belt Routing . . . . . . . . . . . . 11-4
Exhaust . . . . . . . . . . . . . . . . . . . . . . 8-34
Overheating . . . . . . . . . . . . . . . . . . 9-20
Power Messages . . . . . . . . . . . . . 4-32
Pressure Light . . . . . . . . . . . . . . . . 4-23
Running While Parked . . . . . . . . 8-34
Starting . . . . . . . . . . . . . . . . . . . . . . . 8-29
Engine Oil Life System . . . . . . . . . . . . . . . . . . . 9-12
Messages . . . . . . . . . . . . . . . . . . . . 4-31
Entry Lighting . . . . . . . . . . . . . . . . . . . 5-4
Equipment, Towing . . . . . . . . . . . . 8-65
Event Data Recorders . . . . . . . . 12-15
Extender, Safety Belt . . . . . . . . . . 2-23
Exterior Lamp Controls . . . . . . . . . 5-1
F
Filter Engine Air Cleaner . . . . . . . . . . . 9-13
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 5-2
Flashers, Hazard Warning . . . . . . 5-3
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . 9-67
Flat Tire, Changing . . . . . . . . . . . . 9-69
Fluid Automatic Transmission . . . . . . 9-13
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 9-24
Power Steering . . . . . . . . . . . . . . . 9-21
Washer . . . . . . . . . . . . . . . . . . . . . . . 9-22
Fog Lamps Bulb Replacement . . . . . . . 5-3, 9-34
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Front Seats
Adjustment . . . . . . . . . . . . . . . . . . . . 2-3
Heated . . . . . . . . . . . . . . . . . . . . . . . . 2-7
INDEX i-5
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-54Additives . . . . . . . . . . . . . . . . . . . . . 8-55
Economy Driving . . . . . . . . . . . . . . 8-2
Economy Light . . . . . . . . . . . . . . . 4-23
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 8-57
Filling the Tank . . . . . . . . . . . . . . . 8-56
Fuels in Foreign Countries . . . . 8-55
Gasoline Specifications . . . . . . . 8-54
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Low Fuel Warning Light . . . . . . . 4-24
Recommended . . . . . . . . . . . . . . . 8-54
Requirements, California . . . . . 8-55
System Messages . . . . . . . . . . . . 4-32
Fuel Economy Mode . . . . . . . . . . . 8-38
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . 9-38 Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 9-39
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 9-42G
GasolineSpecifications . . . . . . . . . . . . . . . . . 8-54
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 4-14
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Odometer . . . . . . . . . . . . . . . . . . . . . 4-13
Speedometer . . . . . . . . . . . . . . . . . 4-13
Tachometer . . . . . . . . . . . . . . . . . . . 4-13
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 4-11
General Information Service and Maintenance . . . . . 10-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 8-58
Vehicle Care . . . . . . . . . . . . . . . . . . . 9-2
Glove Box . . . . . . . . . . . . . . . . . . . . . . 3-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 12-5
H
Hazard Warning Flashers . . . . . . . 5-3
Head Restraints . . . . . . . . . . . . . . . . 2-2
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 9-30
Bulb Replacement . . . . . . . . . . . . 9-32
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . 5-2
Flash-to-Pass . . . . . . . . . . . . . . . . . . 5-2
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 9-33
High-Beam On Light . . . . . . . . . . 4-24
High/Low Beam Changer . . . . . . 5-2
Lamps On Reminder . . . . . . . . . 4-25
Heated Front Seats . . . . . . . . . . . . . 2-7
Heated Mirrors . . . . . . . . . . . . . . . . . 1-15
Heater
Engine Coolant . . . . . . . . . . . . . . . 8-31