2010 GMC SIERRA service

Ignition Transmission Lock Check
While parked, and with the parking brake set, try to turn
the ignition to LOCK/OFF in each shift lever position.
.The ignition should turn to LOCK/OFF only when
the shift lever is in P (Park).
.The ignition key should come out only in
LOCK/OFF.
Contact your dealer/retailer if service is required.
Parking Brake and Automatic
Transmission P (Park) Mechanism
Check
{WARNING:
When you are doing this check, the vehicle could
begin to move. You or others could be injured and
property could be damaged. Make sure there is
room in front of the vehicle in case it begins to
roll. Be ready to apply the regular brake at once
should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake,
set the parking brake.
.To check the parking brake's holding ability: With
the engine running and the transmission in
N (Neutral), slowly remove foot pressure from the
regular brake pedal. Do this until the vehicle is held
by the parking brake only.
.To check the P (Park) mechanism's holding ability:
With the engine running, shift to P (Park). Then
release the parking brake followed by the regular
brake.
Contact your dealer/retailer if service is required.
Recommended Fluids and
Lubricants
This maintenance section applies to vehicles with a
gasoline engine. If the vehicle has a diesel engine
and/or an Allison Transmission, see the maintenance
schedule section in the DURAMAX
®Diesel manual.
Fluids and lubricants identified below by name, part
number, or specification can be obtained from your
dealer/retailer.
7-12

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By Services Performed
7-17

Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Services Performed
7-18

Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Services Performed
7-19

Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Services Performed
7-20

Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . .8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-7
Scheduling Service Appointments . . . . . . . . . . . . . 8-10
Courtesy Transportation Program . . . . . . . . . . . . . . 8-10
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-12 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . .8-15
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Reporting Safety Defects to General Motors . . . 8-16
Service Publications Ordering Information . . . . . 8-16
Vehicle Data Recording and Privacy . . . . . . . . . . . . .8-18
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Radio Frequency Identification (RFID) . . . . . . . . . 8-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-19
8-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to GMC. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager. STEP TWO :
If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the GMC Consumer Relations Manager at
1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, call General Motors of
Canada Customer Communication at 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
Representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting GMC, remember that your concern will
likely be resolved at a dealer's facility. That is why we
suggest following Step One first.
8-2

STEP THREE—Canadian Owners : In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps One and
Two, General Motors of Canada Limited wants you to
be aware of its participation in a no-charge Mediation/
Arbitration Program. General Motors of Canada Limited
has committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you file your complaint to the final
decision, should be completed in approximately
70 days. We believe our impartial program offers
advantages over courts in most jurisdictions because it
is informal, quick, and free of charge. For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
8-4