UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
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•To remove tar and grease, use MotorcraftBug and Tar Remover
(ZC-42), available from your authorized dealer.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
•Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
•Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
•Spray MotorcraftEngine Shampoo and Degreaser (ZC-20) on all
parts that require cleaning and pressure rinse clean. In Canada, use
MotorcraftEngine Shampoo (CXC-66-A).
•Cover the highlighted areas to prevent water damage when cleaning
the engine.
•Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
•Never wash or rinse any ignition coil, spark plug wire or spark plug
well, or the area in and around these locations.
PLASTIC (NON-PAINTED) EXTERIOR PARTS
Use only approved products to clean plastic parts. These products are
available from your authorized dealer.
•For routine cleaning, use MotorcraftDetail Wash (ZC-3-A).
Cleaning
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WARNING:Do not use cleaning solvents, bleach or dye on the
vehicle’s seatbelts, as these actions may weaken the belt
webbing.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
FORD AND LINCOLN MERCURY CAR CARE PRODUCTS
Your Ford or Lincoln Mercury authorized dealer has many quality
products available to clean your vehicle and protect its finishes. These
quality products have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and appearance of your vehicle. Each product is made from high quality
materials that meet or exceed rigid specifications. For best results, use
the following products or products of equivalent quality:
MotorcraftBug and Tar Remover (ZC-42)
MotorcraftCustom Bright Metal Cleaner (ZC-15)
MotorcraftCustom Clear Coat Polish (ZC-8-A)
MotorcraftDetail Wash (ZC-3-A)
MotorcraftDusting Cloth (ZC-24)
MotorcraftEngine Shampoo and Degreaser (U.S. only) (ZC-20)
MotorcraftEngine Shampoo (Canada only) (CXC-66-A)
MotorcraftMulti-Purpose Cleaner (Canada only) (CXC-101)
MotorcraftPremium Glass Cleaner (Canada only) (CXC-100)
MotorcraftPremium Liquid Wax (ZC-53-A)
MotorcraftPremium Windshield Washer Concentrate (U.S. only)
(ZC-32-A)
MotorcraftProfessional Strength Carpet & Upholstery Cleaner (ZC-54)
MotorcraftSpot and Stain Remover (U.S. only) (ZC-14)
MotorcraftTire Clean and Shine (ZC-28)
MotorcraftUltra-Clear Spray Glass Cleaner (ZC-23)
MotorcraftVinyl Cleaner (Canada only) (CXC-93)
MotorcraftWheel and Tire Cleaner (ZC-37-A)
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SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty
Guide/Customer Information Guideto find out which parts and
services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraftparts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
WARNING:To reduce the risk of vehicle damage and/or
personal burn injuries, do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
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IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT
1. Engine coolant reservoir
2. Engine oil filler cap
3. Brake fluid reservoir
4. Battery
5. Power distribution box
6. Windshield washer fluid reservoir
7. Air filter assembly
8. Automatic transmission fluid dipstick
9. Engine oil dipstick
10. Power steering fluid reservoir
123456
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To prolong the life of the wiper blades, it is highly recommended to
scrape off the ice on the windshield before turning on the wipers. The
layer of ice has many sharp edges and can damage the micro edge of the
wiper rubber element.
REAR WINDOW WIPER BLADES (IF EQUIPPED)
Refer toChanging the wiper bladesin this section and follow the same
procedure given for checking and changing the wiper blades.
ENGINE OIL
Checking the engine oil
Refer to thescheduled maintenance informationfor the appropriate
intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait 15 minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park)
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the engine oil level dipstick.
6. Wipe the dipstick clean. Insert the dipstick fully, then remove it again.
•If the oil level isbetween the
MIN and MAX marks, the oil
level is acceptable.DO NOT
ADD OIL.
•If the oil level is below the MIN
mark, add enough engine oil to
raise the level within the MIN and
MAX range. Refer toAdding
engine oilin this chapter.
•Oil levels above MAX mark
may cause engine damage.If
the engine is overfilled, some oil
must be removed from the engine
by an authorized dealer.
7. Put the dipstick back in and ensure it is fully seated.
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Adding engine oil
1. Check the engine oil. For instructions, refer toChecking the engine
oilin this chapter.
2. If the engine oil level is not within the normal range, add only certified
engine oil of the recommended viscosity. Remove the engine oil filler cap
and use a funnel to pour the engine oil into the opening.
3. Recheck the engine oil level. Make sure the oil level is not above the
normal operating range on the engine oil level dipstick.
4. Install the dipstick and ensure it is fully seated.
5. Fully install the engine oil filler cap by turning the filler cap clockwise
1/4 of a turn until three clicks are heard or until the cap is fully seated.
To avoid possible oil loss, DO NOT operate the vehicle with the
engine oil level dipstick and/or the engine oil filler cap removed.
Engine oil and filter recommendations
Look for this certification
trademark.
Use SAE 5W-20 engine oil
Only use oils “Certified For Gasoline Engines” by the American
Petroleum Institute (API). An oil with this trademark symbol conforms
to the current engine and emission system protection standards and fuel
economy requirements of the International Lubricant Standardization and
Approval Committee (ILSAC), comprised of U.S. and Japanese
automobile manufacturers.
To protect your engine and engine’s warranty, use MotorcraftSAE
5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification
WSS-M2C930-A.SAE 5W-20 oil provides optimum fuel economy and
durability performance meeting all requirements for your
vehicle’s engine.Refer toMaintenance product specifications and
capacitieslater in this chapter for more information.
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Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that
is not covered by Ford warranty.
Change your engine oil and filter according to the appropriate schedule
listed in thescheduled maintenance information.
Ford production and Motorcraftreplacement oil filters are designed for
added engine protection and long life. If a replacement oil filter is used
that does not meet Ford material and design specifications, start-up
engine noises or knock may be experienced.
It is recommended you use the appropriate Motorcraftoil filter or
another with equivalent performance for your engine application.
BATTERY
Your vehicle is equipped with a
Motorcraftmaintenance-free
battery which normally does not
require additional water during its
life of service.
If your battery has a cover/shield, make sure it is reinstalled
after the battery has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the battery clean and
dry. Also, make certain the battery cables are always tightly fastened to
the battery terminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
It is recommended that the negative battery cable terminal be
disconnected from the battery if you plan to store your vehicle for an
extended period of time. This will minimize the discharge of your battery
during storage.
Note: Electrical or electronic accessories or components added to
the vehicle by the dealer or the owner may adversely affect
battery performance and durability.
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