2010 FORD E450 Owners Manual

ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare, if provided with the vehicle
(except vehicles that have been supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
Roadside Emergencies
225
2010 Econoline(eco)
Owners Guide, 3rd Printing
USA(fus)

•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
In Canada, for uninterrupted Roadside Assistance coverage, you may
purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theOwner Information Guidein the glove compartment.
U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside
Assistance, call 1-800-241-3673.
Canadian customers who require roadside assistance, call
1-800-665-2006.
Motorhome customers in the U.S and Canada should contact
1-800-444-3311.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles. To obtain reimbursement information, U.S.
Ford, Mercury and Lincoln vehicle customers call 1-800-241-3673.
Customers will be asked to submit their original receipts.
Canadian customers who need to obtain reimbursement information, call
1-800-665-2006.
HAZARD FLASHER CONTROL
The hazard flasher is located on the
steering column, just behind the
steering wheel. The hazard flashers
will operate when the ignition is in
any position or if the key is not in
the ignition.
Press in the flasher control and all
front and rear direction signals will
flash. Press the flasher control again
to turn them off. Use it when your
vehicle is disabled and is creating a
safety hazard for other motorists.
Roadside Emergencies
226
2010 Econoline(eco)
Owners Guide, 3rd Printing
USA(fus)

Note:With extended use, the flasher may run down your battery.
FUEL PUMP SHUT-OFF SWITCH (DIESEL-POWERED AND
STRIPPED CHASSIS VEHICLES ONLY)
This device stops the electric fuel pump from sending fuel to the engine
when your vehicle has had a substantial jolt.
After an accident, if the engine cranks but does not start, this switch
may have been activated.
On diesel-powered vehicles, this
switch is located in the front
passenger’s footwell, by the kick
panel.
Roadside Emergencies
227
2010 Econoline(eco)
Owners Guide, 3rd Printing
USA(fus)

On commercial stripped chassis
vehicles, this switch is located on a
bracket above the brake pedal.
To reset the switch:
1. Turn the ignition off.
2. Check the fuel system for leaks.
3. If no leaks are apparent, reset the
switch by pushing in on the reset
button.
4. Turn the ignition on.
5. Wait a few seconds and return
the key to off.
6. Make another check for leaks.
Fuel pump shut-off (gas engines except stripped chassis)
In the event of a moderate to severe collision, this vehicle is equipped
with a fuel pump shut-off feature that stops the flow of fuel to the
engine. Not every impact will cause a shut-off.
Should your vehicle shut off after a collision due to this feature, you may
restart your vehicle by doing the following:
1. Turn the ignition switch to the off position.
2. Turn the ignition switch to the on position.
In some instances the vehicle may not restart the first time you try to
restart and may take one additional attempt.
WARNING:Failure to inspect and if necessary repair fuel leaks
after a collision may increase the risk of fire and serious injury.
Ford Motor Company recommends that the fuel system be inspected
by an authorized dealer after any collision.
Roadside Emergencies
228
2010 Econoline(eco)
Owners Guide, 3rd Printing
USA(fus)

FUSES AND RELAYS
Fuses
If electrical components in the
vehicle are not working, a fuse may
have blown. Blown fuses are
identified by a broken wire within
the fuse. Check the appropriate
fuses before replacing any electrical
components.
Note:Always replace a fuse with one that has the specified amperage
rating. Using a fuse with a higher amperage rating can cause severe wire
damage and could start a fire.
Standard fuse amperage rating and color
COLOR
Fuse
ratingMini
fusesStandard
fusesMaxi
fusesCartridge
maxi
fusesFuse link
cartridge
2A Grey Grey — — —
3A Violet Violet — — —
4A Pink Pink — — —
5A Tan Tan — — —
7.5A Brown Brown — — —
10A Red Red — — —
15A Blue Blue — — —
20A Yellow Yellow Yellow Blue Blue
25A Natural Natural — — —
30A Green Green Green Pink Pink
40A — — Orange Green Green
50A — — Red Red Red
60A — — Blue Yellow Yellow
70A — — Tan — Brown
80A — — Natural Black Black
15
Roadside Emergencies
229
2010 Econoline(eco)
Owners Guide, 3rd Printing
USA(fus)

Passenger compartment fuse panel
The fuse panel is located to the left of the brake pedal and mounted
onto the lower left cowl panel. Remove the fuse panel cover to access
the fuses.
WARNING:Always disconnect the battery before servicing high
current fuses.
If your vehicle is equipped with an auxiliary battery,
disconnecting the primary under-hood battery DOES NOT remove
power from all circuits.
To remove a fuse use the fuse puller tool provided on the inside of the
fuse panel cover.
The fuses are coded as follows.
Roadside Emergencies
230
2010 Econoline(eco)
Owners Guide, 3rd Printing
USA(fus)

Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
1 30A Not used (spare)
2 15A Not used (spare)
3 15A Not used (spare)
4 30A Not used (spare)
5 10A Passenger compartment fuse
panel (SPDJB)/Brake-shift
interlock
6 20A Turn signal, Hazard, Stop lamps
7 10A Left low beam
8 10A Right low beam
9 15A Courtesy lamps
10 15A Switch illumination
11 10A Not used (spare)
12 7.5A Not used (spare)
13 5A Mirrors
14 10A SYNC, GPS module
15 10A Satellite radio
16 15A Not used (spare)
17 20A Door locks
18 20A Not used (spare)
19 25A Not used (spare)
20 15A Diagnostic connector (except
stripped chassis)
21 15A Not used (spare)
22 15A Park lamps, License plate lamps
23 15A High beams
24 20A Horn (except stripped chassis)
25 10A Demand lighting
26 10A Cluster (except stripped chassis)
27 20A Ignition switch feed
28 5A Audio mute (start)
Roadside Emergencies
231
2010 Econoline(eco)
Owners Guide, 3rd Printing
USA(fus)

Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
29 5A Cluster (except stripped chassis)
30 5A Not used (spare)
31 10A Not used (spare)
32 10A Restraints module
33 10A Trailer brake controller
34 5A Not used (spare)
35 10A Reverse park aid, Rear video
camera, Cutaway run/start
36 5A Passive anti-theft system (PATS)
RF module
37 10A Climate control, Stripped chassis
IP #1 run/start
38 20A Not used (spare)
39 20A Radio, Navigation
40 20A Amplifier
41 15A Radio, Switch illumination,
Reverse camera mirror, Automatic
dimming rear view mirror
42 10A Upfitter switch
43 10A Stripped chassis IP connector #1
44 10A Auxiliary battery relay/Trailer tow
battery charger relay
45 5A Wipers, Stripped chassis Engine
connector 3
46 7.5A Passenger airbag deactivation
indicator (PADI)
47 30A circuit
breakerWindows accessory delay
48 Relay Delayed accessory
Power distribution box
The power distribution box is located in the engine compartment. The
power distribution box contains high-current fuses that protect your
vehicle’s main electrical systems from overloads.
Roadside Emergencies
232
2010 Econoline(eco)
Owners Guide, 3rd Printing
USA(fus)