2010 CHEVROLET SILVERADO emergency towing

Roadside Assistance Program
U.S.:1-800-CHEV-USA (1-800-243-8872)
TTY Users: 1-888-889-2438
Canada: 1-800-268-6800
As the owner of a new Chevrolet, you are automatically
enrolled in the Roadside Assistance program. This
program provides technically trained advisors who are
available 24 hours a day, 365 days a year, minor repair
information or towing arrangements.
For more information see Roadside Assistance Program
on page 8‑7.
Roadside Assistance and OnStar
If you have a current OnStar subscription, press the
OnStar button and the current GPS location will be sent
to an OnStar Advisor who will assess your problem,
contact Roadside Assistance, and relay exact location
to get you the help you need.
Online Owner Center
The Online Owner Center is a complimentary service
that includes online service reminders, vehicle
maintenance tips, online owner manual, special
privileges and more.
Sign up today at:www.gmownercenter.com/chevrolet
(U.S.) or www.gm.ca (Canada).
OnStar®
OnStar®uses several innovative technologies and live
advisors to provide a wide range of safety, security,
navigation, diagnostics, and calling services.
Automatic Crash Response
In a crash, built in sensors can automatically alert an
OnStar advisor who is immediately connected to the
vehicle to see if you need help.
How OnStar Service Works
Q
: This blue button connects you to a specially
trained OnStar advisor to verify your account
information and to answer questions.
]: Push this red emergency button to get priority help
from specially trained OnStar emergency advisors.
X: Push this button for hands‐free, voice‐activated
calling and to give voice commands for turn‐by‐turn
navigation.
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If No Steam Is Coming From The
Engine Compartment
The ENGINE OVERHEATED STOP ENGINE or the
ENGINE OVERHEATED IDLE ENGINE message, along
with a low coolant condition, can indicate a serious
problem.
If you get an engine overheat warning, but see or hear
no steam, the problem may not be too serious.
Sometimes the engine can get a little too hot when you:
.Climb a long hill on a hot day.
.Stop after high-speed driving.
.Idle for long periods in traffic.
.Tow a trailer. SeeTowing a Trailer on page 5‑51.
If you get the ENGINE OVERHEATED STOP ENGINE
or the ENGINE OVERHEATED IDLE ENGINE message
with no sign of steam, try this for a minute or so: 1. Turn the air conditioning off.
2. Turn the heater on to the highest temperature and to the highest fan speed. Open the windows as
necessary.
3. If you are stopped in a traffic jam, apply the brake, shift to N (Neutral); otherwise, shift to the highest
gear while driving —D (Drive) or 3 (Third). If the temperature overheat gauge is no longer in the
overheat zone or an overheat warning no longer
displays, the vehicle can be driven. Continue to drive
the vehicle slow for about 10 minutes. Keep a safe
vehicle distance from the car in front of you. If the
warning does not come back on, continue to drive
normally.
If the warning continues, pull over, stop, and park the
vehicle right away.
If there is no sign of steam, idle the engine for
five minutes while parked. If the warning is still
displayed, turn off the engine until it cools down. Also,
see
“Overheated Engine Protection Operating Mode”
later in this section.
Overheated Engine Protection
Operating Mode
If an overheated engine condition exists and the
REDUCED ENGINE POWER message is displayed, an
overheat protection mode which alternates firing groups
of cylinders helps prevent engine damage. In this mode,
you will notice a loss in power and engine performance.
This operating mode allows the vehicle to be driven to a
safe place in an emergency. Driving extended
miles (km) and/or towing a trailer in the overheat
protection mode should be avoided.
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Services Not Included in Roadside
Assistance
.Impound towing caused by violation of any laws.
.Legal fines.
.Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles driven on a
non-public road or highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel delivery:Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Routing Service: Detailed maps of North
America are provided when requested either with
the most direct route or the most scenic route.
There is a limit of six requests per year. Additional
travel information is also available. Allow three
weeks for delivery.
.Trip Interruption Benefits and Assistance: Must
be over 250 km from where your trip was started to
qualify. General Motors of Canada Limited requires
pre-authorization, original detailed receipts, and a
copy of the repair orders. Once authorization has
been received, the Roadside Assistance advisor
will help you make arrangements and explain how
to receive payment.
.Alternative Service: If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor for
repairs not covered by the warranty are the owner
responsibility.
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If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the end
of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
.Check to make sure that you are all right. If you
are uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
.If there has been an injury, call emergency
services for help. Do not leave the scene of a
crash until all matters have been taken care of.
Move your vehicle only if its position puts you in
danger or you are instructed to move it by a police
officer.
.Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
.If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Programon
page 8‑7for more information.
.If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver's name,
the service's name, and the phone number.
.Remove any valuables from your vehicle before it
is towed away. Make sure this includes your
insurance information and registration if you keep
these items in your vehicle.
.Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver's license number, vehicle license
plate, vehicle make, model and model year,
Vehicle Identification Number (VIN), insurance
company and policy number, and a general
description of the damage to the other vehicle.
.If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy
of the report for a nominal fee. In some states/
provinces with “no fault”insurance laws, a report
may not be necessary. This is especially true if
there are no injuries and both vehicles are
driveable.
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