Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-5
Customer Assistance for Text Telephone
(TTY) Users...............................................8-6
Customer Assistance Offices............................8-6
GM Mobility Reimbursement Program................8-7
Roadside Assistance Program..........................8-7
Scheduling Service Appointments....................8-11
Courtesy Transportation Program....................8-11
Collision Damage Repair................................8-13Reporting Safety Defects................................8-16
Reporting Safety Defects to the United States
Government..............................................8-16
Reporting Safety Defects to the Canadian
Government..............................................8-16
Reporting Safety Defects to General Motors . . . . .8-16
Service Publications Ordering Information . . . . . . . . .8-17
Vehicle Data Recording and Privacy................8-18
Event Data Recorders . . .................................8-19
Navigation System........................................8-20
Radio Frequency
Identification (RFID) . . .................................8-20
Radio Frequency Statement...........................8-20
Section 8 Customer Assistance Information
8-1
