2010 CADILLAC ESCALADE phone

Roadside Service
In the United States or Canada, call1-800-882-1112.
Text Telephone (TTY), U.S. only, call1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the followinginformation ready:
.Your name, home address, and home telephonenumber
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate numberof the vehicle
.Odometer reading, Vehicle IdentificationNumber (VIN), and delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/100,000 miles(160 000 km), whichever comes first.
In the U.S., anyone driving the vehicle is covered. InCanada, a person driving the vehicle without permissionfrom the owner is not covered.
Roadside Assistance is not a part of the New VehicleLimited Warranty. Cadillac and General Motors ofCanada Limited reserve the right to make any changesor discontinue the Roadside Assistance program at anytime without notification.
Cadillac and General Motors of Canada Limited reservethe right to limit services or payment to an owner ordriver if they decide the claims are made too often,or the same type of claim is made many times.
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Gather the following information:
.Driver's name, address, phone number
.Driver's license number
.Owner's name, address, phone number
.Vehicle license plate
.Vehicle make, model and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to theother vehicle
Choose a reputable repair facility that uses qualityreplacement parts. See“Collision Parts”earlier inthis section.
If the airbag has inflated, seeWhat Will You See Afteran Airbag Inflates? on page 2!82.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage repairs,GM recommends that you take an active role in itsrepair. If you have a pre-determined repair facility ofchoice, take your vehicle there, or have it towed there.Specify to the facility that any required replacementcollision parts be original equipment parts, eithernew Genuine GM parts or recycled original GM parts.Remember, recycled parts will not be covered by yourGM vehicle warranty.
Insurance pays the bill for the repair, but you mustlive with the repair. Depending on your policy limits,your insurance company may initially value therepair using aftermarket parts. Discuss this with yourrepair professional, and insist on Genuine GM parts.Remember if your vehicle is leased you may beobligated to have the vehicle repaired with GenuineGM parts, even if your insurance coverage does notpay the full cost.
If another party's insurance company is paying forthe repairs, you are not obligated to accept a repairvaluation based on that insurance company's collisionpolicy repair limits, as you have no contractual limitswith that company. In such cases, you can have controlof the repair and parts choices as long as cost stayswithin reasonable limits.
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OnStar®
If the vehicle has OnStar and you subscribe to theOnStar services, please refer to the OnStar Termsand Conditions for information on data collectionand use.
Navigation System
If your vehicle has a navigation system, use of thesystem may result in the storage of destinations,addresses, telephone numbers, and other tripinformation. Refer to the navigation system operatingmanual for information on stored data and for deletioninstructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some vehicles for functionssuch as tire pressure monitoring and ignition systemsecurity, as well as in connection with conveniencessuch as key fobs for remote door locking/unlocking andstarting, and in-vehicle transmitters for garage dooropeners. RFID technology in GM vehicles does not useor record personal information or link with any otherGM system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radiofrequency that comply with Part 15 of the FederalCommunications Commission (FCC) Rules andwith RSS-210/211 of Industry and Science Canada.
Operation is subject to the following two conditions:
1. The device may not cause interference.
2. The device must accept any interference received,including interference that may cause undesiredoperation of the device.
Changes or modifications to any of these systems byother than an authorized service facility could voidauthorization to use this equipment.
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Cleaning (cont.)
Weatherstrips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-102
Windshield, Backglass, and Wiper Blades . . . . . . .7-104
Wood Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-101
Climate Control System
Outlet Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Rear Air Conditioning and Heating System,
Electronic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Climate Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47
Content Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29
Engine Temperature Gage . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Cooled Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . 9-11
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62
Customer Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 9-6
Customer Information
Service Publications Ordering Information . . . . . . . . 9-17
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . .9-2
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Data Recorders, Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-19
Database Coverage Explanations . . . . . . . . . . . . . . . . . 5-59
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . . . 4-15
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
DIC Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47
Doing Your Own Service Work . . . . . . . . . . . . . . . . . . . . . . .7-6
Dome Lamp Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Door
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Programmable Automatic Door Locks . . . . . . . . . . . . 3-11
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Drive Systems
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-49
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Passing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Perchlorate Materials Requirements, California . . . . . .7-5
Phone
Bluetooth®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-67
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Electrical System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-108
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Lumbar Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Retained Accessory (RAP) . . . . . . . . . . . . . . . . . . . . . . . 3-28
Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Steering Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Power Assist Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . 2-47
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-18
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
Radio Frequency Identification (RFID) . . . . . . . . . . . . 9-20
Problems with Route Guidance . . . . . . . . . . . . . . . . . . . . 5-58
Program
Courtesy Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11
Programmable Automatic Door Locks . . . . . . . . . . . . . 3-11
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . .7-5
R
Radio Frequency
Identification (RFID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
Radios
Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-107
Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-105
Reading Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Rear Air Conditioning and Heating System and
Electronic Climate Controls . . . . . . . . . . . . . . . . . . . . . . 4-26
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-50
Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Rear Heated Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Rear Seat Armrest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
Rear Seat Audio (RSA) System . . . . . . . . . . . . . . . . . . 4-103
Rear Seat Entertainment System . . . . . . . . . . . . 4-77, 4-86
Rear Seat Audio (RSA) . . . . . . . . . . . . . . . . . . . . . . . . . .4-103
Rear Side Window Antenna . . . . . . . . . . . . . . . . . . . . . . 4-108
Rear Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
Rear Vision Camera (RVC) . . . . . . . . . . . . . . . . . . . . . . . . 3-51
Rear Window Washer/Wiper . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Rearview Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
Automatic Dimming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
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Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
System
Roof Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64
System Needs Service, If . . . . . . . . . . . . . . . . . . . . . . . . . . 5-59
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . .9-6
Theft-Deterrent Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-105
Theft-Deterrent Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Content Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
PASS-Key®III+ Electronic Immobilizer . . . . . . . . . . . . 3-24
PASS-Key®III+ Electronic Immobilizer
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Third Row Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Throttle, Adjustable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Tilt Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-58
Aluminum or Chrome-Plated Wheels,
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-104
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-73
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-78
Tires (cont.)
Changing a Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-80
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-105
Different Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-75
High-Speed Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-66
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-79
Inflation - Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-65
Inspection and Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . 7-71
Installing the Spare Tire . . . . . . . . . . . . . . . . . . . . . . . . . . 7-86
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Pressure Monitor Operation . . . . . . . . . . . . . . . . . . . . . . 7-68
Pressure Monitor System . . . . . . . . . . . . . . . . . . . . . . . . . 7-67
Removing the Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-86
Removing the Spare Tire and Tools . . . . . . . . . . . . . . . 7-81
Secondary Latch System . . . . . . . . . . . . . . . . . . . . . . . . . 7-91
Sidewall Labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-60
Spare Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-98
Storing a Flat or Spare Tire and Tools . . . . . . . . . . . . 7-94
Terminology and Definitions . . . . . . . . . . . . . . . . . . . . . . 7-62
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . . . 7-76
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . 7-77
Wheel Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-77
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . 7-73
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