2010 CADILLAC ESCALADE EXT phone

STEP THREE (U.S. Owners) :Both General Motors
and your dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you can file
with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs
or the interpretation of the New Vehicle Limited
Warranty. Although you may be required to resort to this
informal dispute resolution program prior to filing a court
action, use of the program is free of charge and your
case will generally be heard within 40 days. If you do
not agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you. You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
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Online Owner Center
Online Owner Center (U.S.)—
www.gmownercenter.com/cadillac
Information and services customized for your
specific vehicle —all in one convenient place.
.Digital owner manual, warranty information,
and more
.Online service and maintenance records
.Find Cadillac dealers for service nationwide
.Exclusive privileges and offers
.Recall notices for your specific vehicle
.OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Cadillac −www.cadillac.com
Cadillac Merchandise —www.cadillaccollection.com
Help Center —www.cadillac.com/helpcenter
.FAQ
.Contact Us
My GM Canada (Canada) —www.gm.ca
My GM Canada is a password-protected section
of www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
.My Showroom: Find and save information on
vehicles and current offers in your area.
.My Dealers/Retailers: Save details such as
address and phone number for each of your
preferred GM dealers/retailers.
.My Driveway: Access quick links to parts and
service estimates, check trade-in values,
or schedule a service appointment by adding the
vehicles you own to your driveway profile.
.My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
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Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use Text
Telephones (TTYs), Cadillac has TTY equipment
available at its Customer Assistance Center.
Any TTY user can communicate with Cadillac by
dialing: 1-800-833-CMCC (2622). (TTY users in
Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Cadillac, the letter should be
addressed to:
United States—Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112 From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada
—Customer Assistance
General Motors of Canada Limited
Canadian Cadillac Customer Communication
Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-888-446-2000
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas —Customer Assistance
Please contact the local General Motors Business Unit.
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Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands)—Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualified applicants,
can reimburse you up to $1,000 of the cost of
eligible aftermarket adaptive equipment required
for your vehicle, such as hand controls or a
wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle's eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
TTY users call 1-800-263-3830.
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Roadside Service
In the United States or Canada, call1-800-882-1112.
Text Telephone (TTY), U.S. only, call 1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
.Your name, home address, and home telephone
number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate number
of the vehicle
.Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/100,000 miles
(160 000 km), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In
Canada, a person driving the vehicle without permission
from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle
Limited Warranty. Cadillac and General Motors of
Canada Limited reserve the right to make any changes
or discontinue the Roadside Assistance program at any
time without notification.
Cadillac and General Motors of Canada Limited reserve
the right to limit services or payment to an owner or
driver if they decide the claims are made too often,
or the same type of claim is made many times.
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Gather the following information:
.Driver's name, address, phone number
.Driver's license number
.Owner's name, address, phone number
.Vehicle license plate
.Vehicle make, model and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle
Choose a reputable repair facility that uses quality
replacement parts. See “Collision Parts”earlier in
this section.
If the airbag has inflated, see What Will You See After
an Airbag Inflates? on page 2‑58.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the
repair using aftermarket parts. Discuss this with your
repair professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with
Genuine GM parts, even if your insurance coverage
does not pay the full cost.
If another party's insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company's collision
policy repair limits, as you have no contractual limits
with that company. In such cases, you can have control
of the repair and parts choices as long as cost stays
within reasonable limits.
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OnStar®
If the vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) Rules and with
RSS-210/211 of Industry and Science Canada.
Operation is subject to the following two conditions:1. The device may not cause interference.
2. The device must accept any interference received, including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
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Climate Control SystemsDual Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Climate Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-46
Content Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27
Engine Temperature Gage . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Cooled Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . 9-11
Covers Cargo Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60
Customer Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 9-6
Customer Information Service Publications Ordering Information . . . . . . . . 9-17
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . .9-2D
Damage Repair, Collision . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Data Recorders, Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-19
Database Coverage Explanations . . . . . . . . . . . . . . . . . 5-59
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . . . 4-14
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
DIC Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-46
Doing Your Own Service Work . . . . . . . . . . . . . . . . . . . . . . .7-5
Dome Lamp Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Door
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Programmable Automatic Door Locks . . . . . . . . . . . . 3-10
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-47
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . 4-39
DIC Operation and Displays . . . . . . . . . . . . . . . . . . . . . . 4-40
DIC Vehicle Customization . . . . . . . . . . . . . . . . . . . . . . . 4-56
DIC Warnings and Messages . . . . . . . . . . . . . . . . . . . . . 4-48
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