2010 CADILLAC DTS emergency towing

If No Steam Is Coming From The
Engine Compartment
If an engine overheat warning is displayed but no steamcan be seen or heard, the problem may not be tooserious. Sometimes the engine can get a little too hotwhen the vehicle:
•Climbs a long hill on a hot day.
•Stops after high-speed driving.
•Idles for long periods in traffic.
•Tows a trailer.
If the overheat warning is displayed with no sign ofsteam:
1. Turn the air conditioning off.
2. Turn the heater on to the highest temperature andto the highest fan speed. Open the windows asnecessary.
3. In heavy traffic, let the engine idle in N (Neutral) whilestopped. If it safe to do so, pull off the road, shift toP (Park) or N (Neutral) and let the engine idle.
If the temperature overheat gage is no longer in theoverheat zone or an overheat warning no longer displays,the vehicle can be driven. Continue to drive the vehicleslow for about 10 minutes. Keep a safe vehicle distancefrom the car in front of you. If the warning does not comeback on, continue to drive normally.
If the warning continues, pull over, stop, and park thevehicle right away.
If there is no sign of steam, idle the engine for threeminutes while parked. If the warning is still displayed, turnoff the engine until it cools down. Also, see!OverheatedEngine Protection Operating Mode!next in this section.
Overheated Engine Protection
Operating Mode
If an overheated engine condition exists and themessage ENGINE OVERHEATED STOP ENGINE isdisplayed, an overheat protection mode which alternatesfiring groups of cylinders helps prevent engine damage.In this mode, you will notice a loss in power andengine performance. This operating mode allows yourvehicle to be driven to a safe place in an emergency.Driving extended miles (km) and/or towing a trailer in theoverheat protection mode should be avoided.
Notice:After driving in the overheated engineprotection operating mode, to avoid engine damage,allow the engine to cool before attempting anyrepair. The engine oil will be severely degraded.Repair the cause of coolant loss, change the oil andreset the oil life system. SeeEngine Oil onpage 6-13.
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Cadillac Technician Roadside Service
(U.S. only)
Cadillac’s exceptional Roadside Service is more than anauto club or towing service. It provides every Cadillacowner in the United States with the advantage ofcontacting a Cadillac advisor and, where available, aCadillac trained dealer technician who can provideon-site service.
A dealer technician will travel to your location within a30 mile radius of a participating Cadillac dealership.If beyond this radius, we will arrange to have your cartowed to the nearest Cadillac dealership. Eachtechnician travels with a specially equipped servicevehicle complete with the necessary Cadillac parts andtools required to handle most roadside repairs.
Services Not Included in Roadside
Assistance
•Impound towing caused by violation of any laws.
•Legal fines.
•Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
•Towing or services for vehicles driven on a
non-public road or highway.
Services Specific to Canadian
Purchased Vehicles
•Fuel delivery:Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may berestricted. Propane and other fuels are not providedthrough this service.
•Lock-Out Service:Vehicle registration is required.
•Trip Routing Service:Limit of six requests per year.
•Trip Interruption Benefits and Assistance:
Pre-authorization, original detailed receipts, and acopy of the repair orders are required. Onceauthorization has been received, the RoadsideAssistance advisor will help you make arrangementsand explain how to receive payment.
•Alternative Service:If assistance cannot be
provided right away, the Roadside Assistanceadvisor may give you permission to get localemergency road service. You will receive payment,up to $100, after sending the original receipt toRoadside Assistance. Mechanical failures may becovered, however any cost for parts and labor forrepairs not covered by the warranty are the ownerresponsibility.
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Give only the necessary information to police and otherparties involved in the crash.
For emergency towing seeRoadside Service onpage 8-7
Gather the following information:
•Driver’s name, address, phone number
•Driver’s license number
•Owner’s name, address, phone number
•Vehicle license plate
•Vehicle make, model and model year
•Vehicle Identification Number (VIN)
•Insurance company and policy number
•General description of the damage to the other
vehicle
Choose a reputable repair facility that uses qualityreplacement parts. See “Collision Parts” earlier in thissection.
If the airbag has inflated, seeWhat Will You See Afteran Airbag Inflates? on page 2-66.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,GM recommends that you take an active role in itsrepair. If you have a pre-determined repair facility ofchoice, take your vehicle there, or have it towed there.Specify to the facility that any required replacementcollision parts be original equipment parts, either newGenuine GM parts or recycled original GM parts.Remember, recycled parts will not be covered by yourGM vehicle warranty.
Insurance pays the bill for the repair, but you must livewith the repair. Depending on your policy limits, yourinsurance company may initially value the repair usingaftermarket parts. Discuss this with your repairprofessional, and insist on Genuine GM parts.Remember if your vehicle is leased you may beobligated to have the vehicle repaired with Genuine GMparts, even if your insurance coverage does not paythe full cost.
If another party’s insurance company is paying for therepairs, you are not obligated to accept a repairvaluation based on that insurance company’s collisionpolicy repair limits, as you have no contractual limits withthat company. In such cases, you can have control ofthe repair and parts choices as long as cost stays withinreasonable limits.
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