2010 CADILLAC DTS phone

STEP THREE (U.S. Owners):Both General Motorsand your dealer are committed to making sure you arecompletely satisfied with your new vehicle. However,if you continue to remain unsatisfied after following theprocedure outlined in Steps One and Two, you canfile with the Better Business Bureau (BBB) AutoLine Program to enforce your rights.
The BBB Auto Line Program is an out of court programadministered by the Council of Better BusinessBureaus to settle automotive disputes regarding vehiclerepairs or the interpretation of the New VehicleLimited Warranty. Although you may be required toresort to this informal dispute resolution program prior tofiling a court action, use of the program is free ofcharge and your case will generally be heard within40 days. If you do not agree with the decision given inyour case, you may reject it and proceed with any othervenue for relief available to you.
You may contact the BBB Auto Line Program using thetoll-free telephone number or write them at thefollowing address:
BBB Auto Line ProgramCouncil of Better Business Bureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1838
Telephone: 1-800-955-5100dr.bbb.org/goauto
This program is available in all 50 states and the Districtof Columbia. Eligibility is limited by vehicle age,mileage and other factors. General Motors reserves theright to change eligibility limitations and/or discontinueits participation in this program.
8-3

Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/cadillac
Information and services customized for your specificvehicle — all in one convenient place.
•Digital owner manual, warranty information,
and more
•Online service and maintenance records
•Find Cadillac dealers for service nationwide
•Exclusive privileges and offers
•Recall notices for your specific vehicle
•OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Cadillac — www.cadillac.com
Cadillac Merchandise — www.cadillaccollection.com
Help Center — www.cadillac.com/helpcenter
•FAQ
•Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section ofwww.gm.ca where you can save information onGM vehicles, get personalized offers, and use handytools and forms with greater ease.
Here are a few of the valuable tools and services youwill have access to:
•My Showroom: Find and save information on
vehicles and current offers in your area.
•My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GMdealers/retailers.
•My Driveway: Access quick links to parts and
service estimates, check trade-in values, orschedule a service appointment by adding thevehicles you own to your driveway profile.
•My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section withinwww.gm.ca.
8-5

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, orspeech-impaired and who use Text Telephones (TTYs),Cadillac has TTY equipment available at its CustomerAssistance Center. Any TTY user can communicate withCadillac by dialing: 1-800-833-CMCC (2622). (TTYusers in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-freenumber for assistance. However, if a customer wishesto write or e-mail Cadillac, the letter should beaddressed to:
United States — Customer Assistance
Cadillac Customer Assistance CenterCadillac Motor Car DivisionP.O. Box 33169Detroit, MI 48232-5169
www.Cadillac.com1-800-458-80061-800-833-2622 (For Text Telephone devices (TTYs))Roadside Assistance: 1-800-882-1112
From Puerto Rico:1-800-496-9992 (English)1-800-496-9993 (Spanish)
From U.S. Virgin Islands:1-800-496-9994
Canada — Customer Assistance
General Motors of Canada LimitedCanadian Cadillac Customer Communication Centre,CA1-163-0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7
www.gmcanada.com1-888-446-20001-800-263-3830 (For Text Telephone devices (TTYs))Roadside Assistance: 1-800-882-1112
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
8-6

Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) — Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.Customer Assistance CenterPaseo de la Reforma # 2740Col. Lomas de BezaresC.P. 11910, Mexico, D.F.01-800-508-0000Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualified applicants, canreimburse you up to $1,000 of the cost of eligibleaftermarket adaptive equipment required for your vehicle,such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of timefrom the date of vehicle purchase/lease. For moredetails, or to determine your vehicle’s eligibility, visitgmmobility.com or call the GM Mobility AssistanceCenter at 1-800-323-9935. Text telephone (TTY) users,call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.Call 1-800-GM-DRIVE (463-7483) for details. TTYusers call 1-800-263-3830.
Roadside Service
In the United States or Canada, call1-800-882-1112.
Text Telephone (TTY), U.S. only, call1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
8-7

Calling for Assistance
When calling Roadside Assistance, have the followinginformation ready:
•Your name, home address, and home telephone
number
•Telephone number of your location
•Location of the vehicle
•Model, year, color, and license plate number of the
vehicle
•Odometer reading, Vehicle Identification Number
(VIN), and delivery date of the vehicle
•Description of the problem
Coverage
Services are provided up to 5 years/100,000 miles (160 000 km), whichever comes first.
In the U.S., anyone driving the vehicle is covered. InCanada, a person driving the vehicle without permissionfrom the owner is not covered.
Roadside Assistance is not a part of the New VehicleLimited Warranty. Cadillac and General Motors ofCanada Limited reserve the right to make any changesor discontinue the Roadside Assistance program atany time without notification.
Cadillac and General Motors of Canada Limited reservethe right to limit services or payment to an owner ordriver if they decide the claims are made too often, orthe same type of claim is made many times.
8-8

Give only the necessary information to police and otherparties involved in the crash.
For emergency towing seeRoadside Service onpage 8-7
Gather the following information:
•Driver’s name, address, phone number
•Driver’s license number
•Owner’s name, address, phone number
•Vehicle license plate
•Vehicle make, model and model year
•Vehicle Identification Number (VIN)
•Insurance company and policy number
•General description of the damage to the other
vehicle
Choose a reputable repair facility that uses qualityreplacement parts. See “Collision Parts” earlier in thissection.
If the airbag has inflated, seeWhat Will You See Afteran Airbag Inflates? on page 2-66.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,GM recommends that you take an active role in itsrepair. If you have a pre-determined repair facility ofchoice, take your vehicle there, or have it towed there.Specify to the facility that any required replacementcollision parts be original equipment parts, either newGenuine GM parts or recycled original GM parts.Remember, recycled parts will not be covered by yourGM vehicle warranty.
Insurance pays the bill for the repair, but you must livewith the repair. Depending on your policy limits, yourinsurance company may initially value the repair usingaftermarket parts. Discuss this with your repairprofessional, and insist on Genuine GM parts.Remember if your vehicle is leased you may beobligated to have the vehicle repaired with Genuine GMparts, even if your insurance coverage does not paythe full cost.
If another party’s insurance company is paying for therepairs, you are not obligated to accept a repairvaluation based on that insurance company’s collisionpolicy repair limits, as you have no contractual limits withthat company. In such cases, you can have control ofthe repair and parts choices as long as cost stays withinreasonable limits.
8-15

OnStar®
If the vehicle has OnStar and you subscribe to the OnStarservices, please refer to the OnStar Terms andConditions for information on data collection and use.
Navigation System
If your vehicle has a navigation system, use of thesystem may result in the storage of destinations,addresses, telephone numbers, and other tripinformation. Refer to the navigation system operatingmanual for information on stored data and for deletioninstructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some vehicles for functionssuch as tire pressure monitoring and ignition systemsecurity, as well as in connection with conveniencessuch as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage dooropeners. RFID technology in GM vehicles does not useor record personal information or link with any otherGM system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radiofrequency that comply with Part 15 of the FederalCommunications Commission (FCC) Rules and withRSS-210/211 of Industry and Science Canada.
Operation is subject to the following two conditions:
1. The device may not cause interference.
2. The device must accept any interference received,including interference that may cause undesiredoperation of the device.
Changes or modifications to any of these systems byother than an authorized service facility could voidauthorization to use this equipment.
8-20

Compressor Kit, Tire Sealant . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-71Content Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3Convenience Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56CoolantEngine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23Engine Temperature Gage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-56Engine Temperature Warning Light . . . . . . . . . . . . . . . . . 4-55Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22Cornering Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 8-11Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60Cruise Control, Active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15Cruise Control, Forward Collision Alert (FCA)System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55Customer Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6Customer InformationService Publications Ordering Information . . . . . . . . 8-17Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . 8-2
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13Data Recorders, Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . . . . . . . . 4-29Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2Disc, MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-102Doing Your Own Service Work . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4DoorCentral Door Unlocking System . . . . . . . . . . . . . . . . . . . . . 3-10Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10Programmable Automatic Door Locks . . . . . . . . . . . . . 3-10Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . . . 4-61DIC Operation and Displays . . . . . . . . . . . . . . . . . . . . . . . . . . 4-62DIC Vehicle Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-80DIC Warnings and Messages . . . . . . . . . . . . . . . . . . . . . . . . 4-67DrivingAt Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11Before a Long Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2Highway Hypnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
4