2010 BUICK LUCERNE Owner's Manual

Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Maintenance Replacement Parts
PartGM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 22676970A1627C
Engine Oil Filter 3.9L V6 Engine 89017342PF61
4.6L V8 Engine 89017342PF61
Passenger Compartment Air Filter 15811562CF138
Spark Plugs 3.9L V6 1259113141-100
4.6L V8 1257153541-987
Wiper Blades Driver Side –23.6 in (60.0 cm) 20831845—
Passenger Side –20.8 in (53.0 cm) 20831846—
7-11

Engine Drive Belt Routing
3.9L V6 Engine
4.6L V8 Engine
7-12

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By Services Performed
7-13

Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Services Performed
7-14

Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Services Performed
7-15

Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Services Performed
7-16

Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . .8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-8
Scheduling Service Appointments . . . . . . . . . . . . . 8-11
Courtesy Transportation Program . . . . . . . . . . . . . . 8-11
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-13 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . .8-16
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Reporting Safety Defects to General Motors . . . 8-17
Service Publications Ordering Information . . . . . 8-17
Vehicle Data Recording and Privacy . . . . . . . . . . . . .8-19
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Radio Frequency Identification (RFID) . . . . . . . . . 8-20
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-20
8-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will
be resolved by your GM dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager. STEP TWO:
If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., contact the Buick Customer Assistance Center by
calling 1-800-521-7300. In Canada, contact General
Motors of Canada Customer Communication Centre by
calling 1‐800-263-3777 (English) or 1-800-263-7854
(French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
.Vehicle Identification Number. This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel.
.Dealership name and location
.Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One first if you have
a concern.
8-2