2010 BUICK LUCERNE Motor

Tire Sidewall Labeling
Useful information about a tire is molded into its
sidewall. The examples below show a typical
passenger vehicle tire and a compact spare tire
sidewall.
Passenger (P‐Metric) Tire Example
(A) Tire Size:The tire size is a combination of
letters and numbers used to define a particular
tire's width, height, aspect ratio, construction type,
and service description. See the “Tire Size”
illustration later in this section for more detail.
(B) TPC Spec (Tire Performance Criteria
Specification)
:Original equipment tires designed
to GM's specific tire performance criteria have a
TPC specification code molded onto the sidewall.
GM's TPC specifications meet or exceed all
federal safety guidelines.
(C) DOT (Department of Transportation)
:The
Department of Transportation (DOT) code
indicates that the tire is in compliance with the
U.S. Department of Transportation Motor Vehicle
Safety Standards.
(D) Tire Identification Number (TIN)
:The letters
and numbers following DOT (Department of
Transportation) code is the Tire Identification
Number (TIN). The TIN shows the manufacturer
and plant code, tire size, and date the tire was
manufactured. The TIN is molded onto both sides
of the tire, although only one side may have the
date of manufacture.
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Tire Terminology and Definitions
Air Pressure:The amount of air inside the tire
pressing outward on each square inch of the tire.
Air pressure is expressed in pounds per square
inch (psi) or kilopascal (kPa).
Accessory Weight
:This means the combined
weight of optional accessories. Some examples of
optional accessories are, automatic transmission,
power steering, power brakes, power windows,
power seats, and air conditioning.
Aspect Ratio
:The relationship of a tire's height to
its width.
Belt
:A rubber coated layer of cords that is
located between the plies and the tread. Cords
may be made from steel or other reinforcing
materials.
Bead
:The tire bead contains steel wires wrapped
by steel cords that hold the tire onto the rim.
Bias Ply Tire
:A pneumatic tire in which the plies
are laid at alternate angles less than 90 degrees
to the centerline of the tread. Cold Tire Pressure
:The amount of air pressure
in a tire, measured in pounds per square inch (psi)
or kilopascals (kPa) before a tire has built up heat
from driving. See Inflation - Tire Pressure
on
page 6‑65
.
Curb Weight
:The weight of a motor vehicle with
standard and optional equipment including the
maximum capacity of fuel, oil, and coolant, but
without passengers and cargo.
DOT Markings
:A code molded into the sidewall
of a tire signifying that the tire is in compliance
with the U.S. Department of Transportation (DOT)
motor vehicle safety standards. The DOT code
includes the Tire Identification Number (TIN), an
alphanumeric designator which can also identify
the tire manufacturer, production plant, brand, and
date of production.
GVWR
:Gross Vehicle Weight Rating. See
Loading the Vehicle
on page 5‑19.
GAWR FRT
:Gross Axle Weight Rating for the
front axle. See Loading the Vehicle
on page 5‑19.
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Buying New Tires
GM has developed and matched specific tires for
your vehicle. The original equipment tires installed
on your vehicle, when it was new, were designed
to meet General Motors Tire Performance Criteria
Specification (TPC Spec) system rating. If you
need replacement tires, GM strongly recommends
that you get tires with the same TPC Spec rating.
This way, your vehicle will continue to have tires
that are designed to give the same performance
and vehicle safety, during normal use, as the
original tires.
GM's exclusive TPC Spec system considers over
a dozen critical specifications that impact the
overall performance of your vehicle, including
brake system performance, ride and handling,
traction control, and tire pressure monitoring
performance. GM's TPC Spec number is molded
onto the tire's sidewall near the tire size. If the
tires have an all‐season tread design, the TPC
Spec number will be followed by an MS for mud
and snow. SeeTire Sidewall Labeling
on
page 6‑58
for additional information. GM recommends replacing tires in sets of four.
This is because uniform tread depth on all tires
will help keep your vehicle performing most like it
did when the tires were new. Replacing less than
a full set of tires can affect the braking and
handling performance of your vehicle. See
Tire
Inspection and Rotation
on page 6‑71for
information on proper tire rotation.
{WARNING:
Mixing tires could cause you to lose
control while driving. If you mix tires of
different sizes, brands, or types (radial and
bias-belted tires), the vehicle may not handle
properly, and you could have a crash. Using
tires of different sizes, brands, or types may
also cause damage to your vehicle. Be sure
to use the correct size, brand, and type of
tires on all wheels. It is all right to drive with
your compact spare temporarily, as it was
developed for use on your vehicle. See
Compact Spare Tire
on page 6‑100.
6-74

Different Size Tires and Wheels
If you add wheels or tires that are a different size than
your original equipment wheels and tires, this may
affect the way your vehicle performs, including its
braking, ride and handling characteristics, stability, and
resistance to rollover. Additionally, if your vehicle has
electronic systems such as, antilock brakes, traction
control, and electronic stability control, the performance
of these systems can be affected.
{WARNING:
If you add different sized wheels, your vehicle
may not provide an acceptable level of
performance and safety if tires not recommended
for those wheels are selected. You may increase
the chance that you will crash and suffer serious
injury. Only use GM specific wheel and tire
systems developed for your vehicle, and have
them properly installed by a GM certified
technician.
See Buying New Tires
on page 6‑74andAccessories
and Modificationson page 6‑3for additional
information.
Uniform Tire Quality Grading
Quality grades can be found where applicable on
the tire sidewall between tread shoulder and
maximum section width. For example:
Treadwear 200 Traction AA
Temperature A
The following information relates to the system
developed by the United States National Highway
Traffic Safety Administration (NHTSA), which
grades tires by treadwear, traction, and
temperature performance. This applies only to
vehicles sold in the United States. The grades are
molded on the sidewalls of most passenger car
tires. The Uniform Tire Quality Grading (UTQG)
system does not apply to deep tread, winter-type
snow tires, space-saver, or temporary use spare
tires, tires with nominal rim diameters of
10 to 12 inches (25 to 30 cm), or to some
limited-production tires.
While the tires available on General Motors
passenger cars and light trucks may vary with
respect to these grades, they must also conform
to federal safety requirements and additional
General Motors Tire Performance Criteria (TPC)
standards.
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Sustained high temperature can cause the
material of the tire to degenerate and reduce tire
life, and excessive temperature can lead to
sudden tire failure. The grade C corresponds to a
level of performance which all passenger car tires
must meet under the Federal Motor Safety
Standard No. 109. Grades B and A represent
higher levels of performance on the laboratory test
wheel than the minimum required by law. Warning:
The temperature grade for this tire is established
for a tire that is properly inflated and not
overloaded. Excessive speed, underinflation,
or excessive loading, either separately or in
combination, can cause heat buildup and possible
tire failure.Wheel Alignment and Tire Balance
The tires and wheels on your vehicle were aligned and
balanced carefully at the factory to give you the longest
tire life and best overall performance. Adjustments to
wheel alignment and tire balancing will not be
necessary on a regular basis. However, if you notice
unusual tire wear or your vehicle pulling to one side or
the other, the alignment might need to be checked.
If you notice your vehicle vibrating when driving on a
smooth road, the tires and wheels might need to be
rebalanced. See your dealer for proper diagnosis.
Wheel Replacement
Replace any wheel that is bent, cracked, or badly
rusted or corroded. If wheel nuts keep coming loose,
the wheel, wheel bolts, and wheel nuts should be
replaced. If the wheel leaks air, replace it (except some
aluminum wheels, which can sometimes be repaired).
See your dealer if any of these conditions exist.
6-78

FusesUsage
9Engine Control Module (ECM),
Powertrain Control Module (PCM)
10 Climate Control System, Instrument
Panel Cluster Ignition 1
11 Airbag System
12 Horn
13 Windshield Wiper
14 Fog Lamps
15 Right High-Beam Headlamp
16 Left High-Beam Headlamp
17 Left Low-Beam Headlamp
18 Right Low-Beam Headlamp
19 Windshield Washer Pump Motor
20 Left Front Cornering Lamp
21 Right Front Cornering Lamp
22 Air Pump (J-Case)
23 Antilock Brake System (ABS)
(J-Case)
Fuses
Usage
24 Starter (J-Case)
25Antilock Brake System (ABS) Motor
(J-Case)
26 Cooling Fan 2 (J-Case)
27 Cooling Fan 1 (J-Case)
Relays Usage
29 Powertrain
30 Starter
31 Cooling Fan 2
32 Cooling Fan 3
33 Cooling Fan 1
34 Air Conditioning Clutch
35 Air Injection Reactor (AIR) Solenoid
36 Ignition
37 Air Pump
6-112

Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . .8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-8
Scheduling Service Appointments . . . . . . . . . . . . . 8-11
Courtesy Transportation Program . . . . . . . . . . . . . . 8-11
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-13 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . .8-16
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Reporting Safety Defects to General Motors . . . 8-17
Service Publications Ordering Information . . . . . 8-17
Vehicle Data Recording and Privacy . . . . . . . . . . . . .8-19
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Radio Frequency Identification (RFID) . . . . . . . . . 8-20
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-20
8-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will
be resolved by your GM dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager. STEP TWO:
If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., contact the Buick Customer Assistance Center by
calling 1-800-521-7300. In Canada, contact General
Motors of Canada Customer Communication Centre by
calling 1‐800-263-3777 (English) or 1-800-263-7854
(French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
.Vehicle Identification Number. This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel.
.Dealership name and location
.Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One first if you have
a concern.
8-2